rain South Africa Opiniones 1853

The person who helped was patient with me great analysis great explanation

3 days without internet
multipal calls with different suggestions and outcomes
still NOTHING
referred to management/escalated
NO RESPONSE
POOR SERVICE

#43551832
Ref: 43551832

My account was activated on November 26, 2025. Upon activation they told me that my first payment will be 25 December 2025 of which I paid it on 31st December 2025.

Now I can't process the payment for January because they say their system processed 2 invoices so I must pay what their system says and not what is due. Last month I had to go through the same thing of which I ended up fixing the issue at their branch which means I must go through this every month when the payment is due.

Network is the worst u can ever get and on the other side u must struggle with their billing system even for a very small thing. It seems like nothing really works at Rain worst ISP in the world wouldn't recommend it. Their Ai assist is useless keeps on repeating one thing over and over.. Real bad customer service for Rain. Its a worry indeed..

I spoke to Phila who did confirm that the other R695 is not traceable and my husband did confirm that it got deducted TWICE as of today. Now you guys are giving us the run around for a mistake you made on your end and we have to find all the proofs and the blood of the lamb to prove you guys have robbed us.

We are busy people. My husband is a very busy man and our time zones are already draining enough. I got this loop as a short term commitment while I’m in South Africa and he doesn’t have the time to be in long bank lines and call centers trying to dispute $42, which you guys deducted TWICE.

So here’s what’s gonna happen. I’ll leave my review as I have attached screenshots in the email thread of the deductions. You guys can keep that money and I’ve changed my payment method from our US Bank account to TymeBank. I will leave just enough money for this loop and I guess endure this financially abusive relationship with this network.

I got things to do. I wish you guys all the worst to come. Thanks for nothing.

If I could give this company a 0 for review I would?! 😡 Are you kidding me?! I pay R150 on promise to pay, change my billing 2 days later, pay off the full amount, and then they STILL manage to ***** me over because they have 2 accounts! Not only did they not refund my R589, but they also blocked my next promise to pay and said I owe them R697?! THEIR AI chatbot is useless, can't even talk to a human, and they gaslight you into oblivion! R150 moved to my once-off payment?!

THE WORST! 😡
It's now the 3rd month of hell, same issue!, blocked promise to pay, AI chatbot gaslights me, can't talk to a human! Claiming I owe R697 even after I called the call centre countless times and was told that my bill is settled! They Cut my network, stole my money... RAIN IS BEING RUN LIKE PONZI SCHEME!

Fix this NOW!

Reference #43391086

Poor service I have been trying to request for call from them for weeks but no one has called me back ,I tried to called them and one their consulted picked up the phone and did not speak yet I could hear that there was someone in background

It is ridiculous that Rain cannot give you your number back (port back). The network is limited to urban areas, once on the outskirts, it does not work. Plus, frequent SIM issues. Cannot make or receive calls suddenly, and the call centre agent just keep repeating same troubleshooting script. Worst is there is no direct customer care number to phone if you have an urgent issue. You have to wiat til someone gets back to you andbthat can take up to 24 hours. Just generally frustrating experience with Rain Mobile and their limited unreliable network signal strength, frequently faulty SIMs, and being unable to make or receive calls whenever their network says "no connection".

The worst after each debit order they receive with a week rain is not working for 3 to 4 days every week if you report they will tell you they understand it's gonna be fixed within 24 hours imagine you not working for 3 days full you must wait for another 24 hours again. They don't care about their customers as long they debit each month and got paid. You have to see to it how are you buying data on top of the money popped debited to your account. Please this is a norm about rain router it must be brought out in Media platforms as well as Icasa this is getting out of hand. You pay fully for service for a month but you will receive only 2 weeks of service the other days you'll be busy reporting without any help meaning are paying without receiving any service there's no refund or anything of that sort, they will tell you that it's not possible to do that.

Jeepers I would stay clear. Got the Rain 101 Pro service that included two mobile sim cards. From day one, I had issues with the mobile sim cards. It worked very intermittently. Some times in the day its fine, other times I can’t make any incoming or outgoing calls. This happened multiple times through the day despite having signal. Daily calls to Rain could not resolve anything. Ended up being forced to buy sim cards from another mobile network and ditch the Rain ones. As for the 5G 101 Pro router, connectivity was very intermittent. I would get 60mb/s download then 10 minutes later it would dive to 0 mb/s. Then up again and down. Got to a point where I called Rain 4 times a day. Every time they would connect me to another tower do some firmware upgrades, hard resets, blah blah blah. Tell me they escalated the issue to tech support, never got the call back in the 1000 times I called, and all the support tickets supposedly created. Ended up cancelling the service. I should really be requesting a refund because I definitely did NOT get what I paid for.

We’ve been at rain since 2023 was always good but since recently the singal keeps going away,i’ve gotten more then twenty tickets and called them 2 times and its been 24 hours and nobody has fixed the network problem.I paid for working wifi so why take my money but can’t give me wifi that works.I’m not happy about this they keep saysing its going to be escalated but its been how long now and still no wifi.You guys have to fix your network problems before taking my money.

I'm impressed with customer service the support is outstanding hassle free support thank you rain all your consultants are great never had a problem with them a big thumbs up for Natasha who help is this morning very friendly keep it up Natasha appreciate ypu

Horrible,bad ,slowwww, scammmmm!!!

Natasha was attentive, patient and answered my questions in a professional but friendly manner. She walked me through each process and made my experience very good.

Poor service, after the sale has been processed.
Order number: 9820742

She was very nice and answered all questions that I asked.

I had a problem with payment Details. I spoke to Natasha,she was very patient with me. She helped me and even gave me a call back. Natasha gets a 5 star rating from me.

Day 8 and Arun the robot is still giving empty promises. The below hasn’t been actioned. I indicated it has not worked…then silence as usual

Hi Wel,

Please turn flight mode on for 1 min then off and test the connection. If it still not working, please let us know and we will process a SIM swap.

Regards,
rain.

Firstly, their incompetent use of AI to resolve customer queries, that chatbot will create tickets which will never be resolved or followed up on by a human.

Their network speeds are atrocious especially in the evening. From 18:00-00:00 we just know that we will barely do anything with that network. It’s so disappointing.

I have reached out a million times trying to get my router replaced because the tiny screen just went blank - it’s been 3 months since and no response or follow up regardless of the 10s of tickets created around this issue.

Anyway, I cancelled their service yesterday - they can collect their router whenever they want. Anyway, massive shoutout to banks for creating Virtual Cards…

My wife can't send me reels anymore so tsek ngendaba yenu masendenu! Hawu all she wanna do is talk to me and y'all poes ahh people make kak WiFi? Hope you all divorce tsekkkk

After my initial compliant and updating the compliant with order and reference numbers as requested by Rain, unfortunately my complaint has not been resolved. I have contacted the Rain call centre daily, who escalated the query, BUT WITH ZERO RESULT. Today, a manager escalated my order, but still NO RESULT. Rain keep on saying that their logistics department will return my call the same day, which never happened. The last Rain call centre agent gave me a number of their logistics department, but it was a CCD Courier number. Just some timelines for context: 1) My order was placed on 8 January 2026; 2) Rain diligently deducted the pro-rate fee for the month of January 2026 on 8 January 2026; 3) CCD Couriers contacted me for delivery on 14 January 2026 between and 12h00 and 14h00, which delivery didn't happen and 4) From 14 January 2026, I have been calling the Rain call centre without ANY RESULT!