The batteries I ordered evidently were top quality ... my wife's wheelchair batteries were getting so bad that lately by noon she only had one blinking red light left. But now she has all charge LEDs... Ver más
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Consulta las opiniones de los clientes
Needed batteries for a APC UPS. Raion had a replacement kit for my model number. Shipping was very reasonable for shipping a box of lead across the country. Just got two more large UPSs at auction. I’... Ver más
Negative: Shipping took 6 business days, longer than the indicated 2-5 business days. Delivery date in tracking information was incorrect (perhaps fault of USPS). Somewhat remarkably, the batt... Ver más
Your part of this transaction went well. However, the "priority" mailing part did not go as well. The priority package took 5 or 6 days from Texas to Kansas and was a little roughed up when I got it... Ver más
Información sobre la empresa
Escrito por la empresa
Raion Group is an American battery distribution company of Raion Power batteries. We are the manufacturer, so you will be buying factory direct & factory fresh. Raion Power batteries are CE rated, U.L Listed, and manufactured in ISO 9001 certified facilities so you can be ensured you are getting high quality batteries for your applications.
Información de contacto
1400 S Sherman St Suite 124, 75081, Richardson, Estados Unidos
- (469) 225-3773
- support@raiongroup.com
- raiongroup.com
Custome Service and web site search USLESS…
I USED THE MODEL NUMBER OF MY UPS TO FIND REPLACEMENT BATTERIES. THEN MADE MY SELECTION FROM WHT YOU LISTED.
THEY ARE THE WRONG BATTERIES AND YOU MADE NO EFFORT TO CORRECT THE PROBLEM. I trust your website. I enet4ers a Cyberpower model c1350pfcldcd. You are just another lying company. BURN IN h...L
28 de julio de 2023
Respuesta de Raion Group
Thank you for sharing your experience with a recent purchase.
You ordered a replacement battery for a CyberPower RB1270X2 which is the battery we sent; however, after receiving the package, you sent an email stating that the item did not fit your UPS. You sent a picture of the battery you received which is the same battery that you ordered. You also sent a picture of the battery in your existing system which was not a CyberPower RB1270X2. The battery in your existing system was a CyberPower RB1270X2A.
Ignored my support request
Bought a replacement battery for my UPS, but for whatever reason it did not work so I contacted them for a replacement. After waiting a week I decided to just contact PayPal to get a refund. After an entire extra week I finally got a response to my original message asking that I send the battery back. They seemed to respond quickly enough at this point so I thought things were ok, but the moment I shipped the battery they stopped responding to me again.
At the very least, PayPal ruled in my favor with my dispute, and I'm glad they did because it sure seems like Raion Group would've made off with my money if they hadn't. Thanks PayPal.
---
Update: In response to Raion Group's response, I will give a full timeline of the events on my side.
July 3: I contacted Raion Group about the problem with my order through their own channels.
July 11: Having heard no response from them, I initiated a dispute with PayPal.
July 16: I receive a response from Raion Group through PayPal, but due to technical issues with PayPal, I am unable to view the response. I spend the next couple of days working with PayPal to resolve this, but to no avail.
July 18: A PayPal support agent escalates the case without asking me - I recorded evidence and supplied this to PayPal, and through them, Raion Group. In addition to the escalation, the PayPal support agent told me to wait on confirmation from PayPal before working with Raion Group on any sort of refund involving me returning the battery.
July 19: I receive my first direct email response from Raion Group. Their email is directly in response to my original message to them on July 3. In this, they ask me to return the battery.
July 25: PayPal asks me to work with Raion Group to try and resolve the issue, so I respond to their email from the 19th. We send several emails back and forth between the 25th and the 27th.
July 27: I contact PayPal to let them know that I had reached an agreement with Raion Group where they said they would refund me if I returned the battery. I send over the email record of this and ship the battery out. Curiously, Raion Group does not follow up with me after I ship the package.
July 31: Raion Group receives the battery at 3:34pm. They do not contact me to let me know or otherwise follow up on the situation.
August 1: I follow up with Raion Group to ask about the situation, but receive no response.
August 2: PayPal closes the dispute in my favor, giving me my refund. At that point I have still heard nothing back from Raion Group so I leave my review here. Less than 30 minutes after my review goes up, I receive an email response from them referencing my review, and then shortly thereafter they respond to my review directly on here.
And now here I am, giving the exact timeline of events that I have in front of me.
23 de junio de 2023
Respuesta de Raion Group
Thank you for sharing your feedback. In regards to this order, you had contacted us regarding your unit not working, and we provided a pre-paid return shipping label. You opened a PayPal case for a full refund, and when we provided communication record to PayPal, they put the case on hold for you to ship back the item with the original shipping label we provided. The item arrived yesterday, and we processed a refund through paypal which automatically closes the case in your favor. You can call PayPal and verify that we were the ones who initiated the refund (not PayPal).
Fast service great communication
24 de julio de 2023
Replacement Battery for Diehard 750 jump starter
I received it very fast and I was able to install it fast. I liked that the price was very reasonable and not overpriced. I now have a fully working Sears Diehard 750 jump starter.
24 de julio de 2023
battery was packaged poorley and came…
battery was packaged poorley and came in damaged.
24 de julio de 2023
Fast service good product
27 de junio de 2023
Completely satisfied so far
First, the product was exactly as it was represented.
Second, the order and shipment info was accurate and timely. Third, the price was fair.
26 de junio de 2023
-:¦:-•:*'""*:•.-:¦:-• * OUTSTANDING! * •-:¦:-•:*'''''*:•-:¦:-
A friend of over two decades gifted me a Stanley J309 portable jump starter it didn't work and needed a battery. Thank you so much for a reasonably priced internal battery replacement. Like magic, it is now working as it should.
BAM! ¤º°`°º‹(•¿•)›º°`°º¤
27 de junio de 2023
Your part of this transaction went…
Your part of this transaction went well. However, the "priority" mailing part did not go as well. The priority package took 5 or 6 days from Texas to Kansas and was a little roughed up when I got it. The contents were not damaged and the batteries were fine, but I question if USPS Priority padded envelope is the way to ship these batteries. Regards, Gary Wike Olathe, Kansas
26 de junio de 2023
Order was quick and product arrived…
Order was quick and product arrived exactly as described!
26 de junio de 2023
Order prompt in arrival time ,exactly…
Order prompt in arrival time ,exactly what I asked for , and reasonably priced :) Very pleasant professional experience!! I Will order my battery needs for future indevours from Raion group. Thank you 😊
26 de junio de 2023
Hard to contact during business hours
Hard to contact during business hours. Had to get back to me on my question. The associate I had dealt with on a previous transaction was knowlegeable.
24 de junio de 2023
Respuesta de Raion Group
Please contact us at support@raiongroup.com for and service related questions that you may have.
Prompt delivery and product works…
Prompt delivery and product works properly with device as advertised
30 de mayo de 2023
Quality Battery
Quality Battery. Fast shipping and came well packed. Brought new life to my Toro Cordless Trimmer.
1 de junio de 2023
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