Randox Opiniones 

I bought a PCR test for a holiday in January that I ended up not needing. I filled out the online refund form to get money back. Never heard anything. I contacted them again but still nothing. On my final attempt I got a response from them asking me to provide my email asking for a refund despite the company telling people to fill an online form fir a refund. I pointed this out to them and that I had had a standard email back at that time saying that if I was requesting a refund I needed to wait. I was told that as I hadn't sent an email I could have a refund although I'd filled their form out. Absolute crooks.

dreadful service from Randox.
booked x4 pretravel PCR tests and then holiday was cancelled by company; so i cancelled my PCR tests , got a cancellation number from Randox, emailed as per their letter .. nothing ..
that's over £300 of my money stolen and NO refund .. now 4 months later ..!
its disgraceful.

I ordered 4 2 day test in dec 2021 and cancelled 2 days later. I have been waiting for a refund since. You cannot speak to anyone and you just get automatic email or emails saying that the refund is in process. This is a lie. The refund policy clearly states that this should be refunded. I will never use again and would never recommend.

My wife and I went to Fuerteventura at the time one needed lateral flow tests to come back to the UK, December 2021. We ordered on a Monday and the first issue was they turned up late on Thursday, and as we had to self isolate could not go back to work on the Wednesday. Our employers refused to pay us. The results came after five days so the whole process took eight days. Fortunately our companies accepted our negative antigen tests so we could return to work. We paid Randox about £70 for this totally useless service but they refuse to refund. Also I would add their customer service is awful and they lie to you. I was told the drop box I put the tests in was closed until 5 January and yet got my results on 4 January. When asked to explain this they just closed down my enquiry and will not respond.

What an absolute shower of low-life.
I applied for a refund on unrequired LFTs and received only a generic acknowledgement and NO reference number.
A month later I tried to gee them up having patiently waited (per their advice due to the volume of requests).
Then I get the "Where is your reference within the legal obligation fortnight?"
Been banging my head against the proverbial brick wall ever since....
I cannot rate this customer disservice low enough

Promised refund on 9 March. Nothing received within promised timescales and unable to contact anyone.

In 2021 December I bought some LFL Tests and soon after realised I could not use them due to UK's new travel rules take.
Thought it will be a quick process to get my money back but I was completely wrong.
Today is 31st March and still no refund.

I was at Manchester Airport Terminal 2 last week. I thought the service was excellent. Staff were friendly and helpful. I couldn't find my booking and Karen P was brilliant in tracking it down for me.

Same as everyone, been trying to get refund since Jan 20th after following all their info, telephone calls, emails , I have even emailed the top man. Peter Fitzgerald to no avail. I will Not let them get away with this. Taking it to the bank chargeback dispute.
Updated 12April. Randox are disputing my claim with the bank though I have sent all paperwork. Unbelievable

Genevieve from the Waterloo branch is absolute star! Brilliant, fast and super effective service. Highly recommend it.

Cancelled a test appointment after realizing that their web interface selected the next available date, rather than the chosen date, without indicating this had happened.
We didn't receive our refund and still have not after multiple enquiries (none of which have received a response). Calling them results in a ~4 minute wait before one can even select the option to wait for an operator.
It seems likely a key part of the business model is to just avoid providing refunds for any services.

In 2021 14th December bought a Pre Departure Test and soon after realised it's not what I need and cancelled the order within 20 minutes of buying it. Thought it will be a quick process to get my money back but I was wrong. Gave them some time and chased my case up in February and was told it will be sorted soon after.

It is March 16th and still no refund.

Absolutely disgusting service: Booked 4 3hr pre departure tests at Heathrow and I was sent a text 4hr before my appointment on the day cancelling 🤬
I have requested a refund be phone and email several times but am still waiting 5 weeks later.
I have now contacted my credit card provider for a charge back
AVOID AVOID AVOID

Shockingly bad! This is the worst company I have ever had the misfortune to deal with. On 7th Jan i bought a 2 day lat flow test and a lat flow predeparture test click and collect online. The order was confirmed online, payment taken. However, in order to pick up said order, i needed to receive an email with a reference code. This email was supposed to arrive within a "short time". It never arrived. It wasn't in junk and the address confirmed as correct by Randox. After a week of sending emails, phoning ( which took ages), sending messages via facebook and filling in generic enquiry forms on the website, i bought the tests from another company and requested a refund from Randox. I got no response despite sending more messages and emails. Yesterday, 2 months after i placed the initial order, i finally got an email to say my "query" has been resoved. (I am assuming it is resolved because I contacted the credit card company last week to have the money repaid as i never got the product but who knows?) What a waste of time and effort. Absolutely shocking!

Absolutely crap. I ordered one 'pre departure' test and one 'day two' test but was sent two 'pre departure' tests. Thankfully the 'day two' test was not needed in the end due to the rules changing but this could have ruined my whole holiday.

I tried emailing Randox about this, to which they replied but after I replied to that email there was no response. Two weeks later I receive an email from them saying my case had been resolved and closed. You can see from the email chain that I was the last to respond and Randox didn't bother replying. So that means Randox are purposefully dodging a potential refund.

Complete scum bags.

Reference number RTCS-608104

Visited Waterloo branch, i was missing an email but their staff member Genevieve Aidoo was a huge help and sorted it seamlessly. Nick Morgan

If you have any issues it is impossible to get a hold of anyone. Make you run around in circles: phone line says please email us, then when you email them no response whatsoever. No response from their twitter. Total scammers.

Can I give zero stars. This company is a disgrace and should be closed down. Despite their many acknowledgements that they owe me money, still no payment. Rhea is the worst and should be sacked, all she says is sorry, blames others and nothing happens.

Update, I have now received my money I emailed the owner direct. His email is peter.fitzgerald at randox dot com. I suggest you all do the same, it may shake them up a bit.

Awful deceitful company. Booked 2 antigen tests at a cost of £70 with them for end of January at the Heathrow hotel they use for their tests. Had to cancel tests 2 days later as travel plans had changed. Informed them using their cancellation form 2 days after booking the tests , that's well within their 14 day cancellation period. After numerous telephone calls and emails asking why the £70 had not been credited back to my payment credit card all they would say is be patient. Obviously as we are now into March they have no intention of refunding my £70. My advice to all readers of this review is not use this company for Covid tests but use Project Screen by Prenetics who are a company you can trust.

First contact with Randox was by email on a Sunday with good advice returned in under an hour. We then ordered two At Home PCR Tests. They were delivered the next day. We then discovered that we needed the tests to be administered by a healthcare professional.
Again on a Sunday we contacted Randox who cancelled our at home tests (within the 14 days) and we ordered Clinic tests with next day results by midnight. The refund and the charge for the new tests was on the next day.
The clinic was easy to find at East Midlands. It is tagged on Google Earth and we were directed to a service lane. As soon as we stopped we were checked in. Then two assistances tested us, the procedure was explained and we were on our way within minutes.
We got a message to say the samples had arrived at the Lab 3 1/2 hours later and we got the results emailed in under 7 hours.
Highly professional and reassuring throughout.