Randox Opiniones 

Speedy. Professional. Fatima was kind and very professional.

Ordered 2 pcr tests due to traveling to Dubai at a cost of 150 pound. Two days later restrictions were lifted so no need for tests. Got in touch with my two order number and got a refund for full amount. Says it will take upto 14 days for refund so might need to update review depending on weather we get refund but so far so good

Worst company ever.
Have to listen to some bland bint going on for ages before you get to the options to talk to someone. Once I got through, I was told it was wrong and they can't transfer me.
So went through the whole process again. Woman then put me on hold to talk to IT and cut me off.
Having to try again for the 3rd time.
Their website doesn't work properly.
It is a truly shocking company with a clown set up.
AVOID AT ALL COSTS!

This is the worst company I have had to deal with during covid. I ordered PCR and day two tests, but because the government changed the rules on covid we cancelled the order within 2 hours. I sent an email to claim a refund back and received a standard reply, have tried again and received the same reply saying they are very busy and will deal with my claim asap. This is now nearly 2 MONTHS and I have received nothing from this company.

My family and I were going to travel from Turkey to UK on 9th Jan 2022. We had purchased Day 2 PCR Test on 1st Jan 2022 and paid £69.98 (for Qty 2 in total) Booking Reference Numbers:
RANDX5658985
RANDX5658984

Later that week, UK Government lifted Day 2 PCR test obligation upon arrival to the UK for double vaccinated people, and changed the rule by requesting Day 2 Lateral Flow Test. (I also purchased this Day 2 LFT from Randox with booking ref RANDX5783259 and RANDX5783258 without a problem)

As a result of government regulation change, I submitted an email to (the system does not allow me post email, but it is the one for covid customer support stated on their website) with the title "CANCELLATION OF DAY 2 PCR TESTS & REFUND REQUEST on 7th Jan 2022. On the same day I received a generic email with an assigned reference number for my case which is RTCS-511368.

More than 1,5 months passed, and RANDOX still owes me a response and my money (£69.98)

It is so disappointing and embarrassing that they do not care your request.

Hoping that somebody hear me and takes this into consideration.

As most people here I have also been scammed out of lots of money by randox. Day 2 Tests arrived 4 days late therefore useless. That was almost two months ago and havent received even an acknowledgement of my many refund requests. Shame on you awful people.

This week I visited Randox in Stratford Westfield.
I needed 4 express PCR tests for my family. I was trying to make a booking on the spot, but there were no slots availavible for all of us. I was approached by Sarah. She told me that if I book 4 antigen tests and pay the difference in cash to her, she would process them as 4 Express PCR tests. I was so shocked! She wanted me tp pay £200 to her own pocked and was so open about it!!!!!!!!!!!! Her hands were shaking profusely. Like shes on some sort of drugs. What kind of company is this??????? Is this even legal????????????

My preflight test and day 2 never arrived. I ordered them 10 days before I flew. I appreciate it could have been a Royal Mail issue, however I contacted Randox 5 days before I flew and they still haven’t responded 3 weeks later. I held on the phone using their automated help line for 20 mins before it cut me off. Customer service is appalling.

PCR test result not deliver as they couldn't find it in their lab - after 8 days they suggested to take another test - pointless as self isolation period now complete. Been chasing for a refund for 6 weeks - no response at all. I'm looking at small claims procedure to "encourage" a response.

I organised a one day test and a test kit but quickly became worried I might not get the results in time for my flight so I cancelled within 24hours and rebooked a 1-3 hour test and then applied for a refund (due according to their website and through the proper channel) this was around Christmas time. I had an email response saying someone would get in touch but despite several emails from me I have heard nothing since.

I had a business trip and I paid for a 1-3 hours result PCR test as I had to fly early next day.

My test was performed at 14:30.

Test did not arrive after 3h. So I went twice to beg them for the results. Thinking that I will miss the flight since by 7pm no results were given and most of the laboratories were already closed. Extremely stressful situation.

My results came by email at 19:25. Five hours later. Worth noting that they have a laboratory on site.

I will never used them again for any time sensitive test. I felt I paid extra for nothing.

Still no reply to refund requests - 2 months later. Have been more than patient. Unacceptable. No way to contact Randox.

If I could give less stars I would.I’m still waiting for a refund from 5th January !
I filled the refund form online as requested .I had no response,so I phoned several times - the queue time was over 30 mins and was told that my case would be escalated.On 28th Jan I received an email from Michelle Cooper from Randox travel centre support who said that she had put through my refund.I sent an email today asking again for the status of my refund,I have not received any reply and more importantly still no refund.Avoid at all costs

Like many of the reviews I hade the same experience with getting the refund for my cancelled PCR test.
I was issued with cancelation reference and that's it. No further information...customer service support is nowhere. Spending 30 min in the phone trying to contact the company with no success.
This is absolutely disgraceful attitude of a company that makes millions of pounds from a disaster situation that the world is in.
The government and other control bodies should look at all our complains and do something about that.

Like a host of others on this site we have been trying to get a refund from Randox for 2 PCR tests booked in Liverpool.
We had booked for 2 tests at Liverpool 1 for the 17th Dec but cancelled them on the day before when the French imposed their travel ban. As the ban was announced on the 16th Dec we cancelled as soon as possible and it was obvious to anyone that we could not travel.
We were issued cancelation numbers at the time and later on refund numbers but despite numerous follow ups and attempts to contact them we have had and heard nothing. Their telephone service is all about selling more kits and you don't even get an option for customer service or complaints/refunds.
Having read others comments on this site I am not hopeful of my £150 being refunded but I have to finish by saying that a company given a highly lucrative contract to supply COVID testing kits (worth multiple millions of pounds) should be looking after their customers who, through no fault of their own, have had to cancel tests.

Same story here, tried to cancel a day 2 pcr test and never received an answer for it. Called 3 times and always told that my refund would be issued within 14 days, then 21, then 28. Nobody has ever even taken my reference number. Impossible to speak with a senior member. Just appalling. Gov should do something about these scammer companies.

I have been trying to get a refund on my 2 x 48 hour after return tests as the government changed the rules whilst we were on holiday and they were no longer required.
Randox stated that you have to return within 14 days of order being dispatched but this was not possible as we had to get before our holiday and we were on holiday for 14 days so I challenged this and was told to send in a claim but nobody ever comes back.
Is there a professional body I can go to for advice / support, if not I might have to contact my credit card company too see if I can chargeback.

Amazing company.test always on time and results are in promised time slots.I needed to return 2 PCR tests and everything went smoth.Great company !!!

I needed to have a PCR test to fly to South Africa and duly booked at Randox's Clapham Junction: Baltimore House depot / testing centre [London].
Staff were animated, energetic, helpful and proactive from start to finish -- not usual these days, anywhere.
I arrived an hour early, just in case I had trouble finding the depot, as this is an important test for air travel, and, upon mentioning to the front staff that I was still too early for the "72-hour limit" given by the SA authories, was immediately and professionally led to a waiting area until the correct time had arrived for the "72-hour" test limit requirements.
All good thus far!
Whilst seated, I asked a stupendous, amazing lady (Ayaan) how I was to find my way back to the underground parking, whereupon she took great effort and spoke at great length to explain that the electronic entrances to the underground parking, next to Randox, were not working, proceeding to further explain to me which alternative entrances I could use to access my motor vehicle.
This is where it gets amazing: She donned a raincoat and disappeared for a short while to TEST / ENSURE that the parking entrances were working! When does this happen?? And, note, it was drizzling and chilly outside!
She came back to assure me that all was fine once the PCR test was concluded -- I would be able to access my motor vehicle.
I had a lovely chat with her about Africa (we're both ex-African's, me ex-South African, she Somalian) and ended up making me feel comfortable and valued as a customer. Very, very unusual in London!
Post the PCR test, leaving to find my car, she, again, followed / led me to ensure that all was working electronically -- it turned out it was not (not Randox's fault ... a fault with the complex's security), then proceeding to steer two other Randox customers & myself to the Concierge to gain access to our vehicles, underground. And, note, again, walking us in the rain to the concierge!
I'm flatly impressed with the total experience!
Note that Randox's Clapham Junction branch (no telephone number??) seems, when searching the net, difficult to find. But, simply park at Battersea Reach Parking Garage and keep on driving this cavernous parking lot until you come to the Baltimore House access area where Randox Clapham Junction is situated. Then, after parking one's car, walk up one flight of stairs to the outside and Radox is 20m away. Getting back to your car should be easier with the elecronic access hopefully repaired!
Actually, to be frank, Randox's website should have contained proper instructions as to how to locate them and how to navigate oneself to the depot once parked. Odd that they have not!
Overall, all good, unusual & highly impressive!
Dorian Glass

Appealing wait forever to speak to someone because test app not working the day before half term to be told this happened before just wait a few hours needless to say a few hours later still not working and need certificate to travel a joke of a company