Colis non livré et aucune réponse pour verifier le nom du transporteur . Aucune transparence pour au final être une arnaque A fuir absolument , heureusement il ne s agissait que de 28€
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Consulta las opiniones de los clientes
J'ai été extrêmement satisfaite du service de Rappidesim. Ils m'ont envoyé un e-mail d'activation, et les instructions étaient très claires. En suivant les étapes, j'ai pu l'installer rapidement et s... Ver más
La empresa ha respondido
Bought an eSim from them that did not work. Kept getting an error despite following all the right configuration. (Is simple enough, have set up and used many other eSims). Reported the erro... Ver más
La empresa ha respondido
J ai eu un souci pour activer la esim, c etait de ma faute, mais l’équipe était compréhensive et m ont débloqué la situation. Un énorme merci à Nadine qui a etait d’une sympathie incroyable et m a por... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
RapideSIM helps thousands of travelers around the world stay connected to the internet and make the best out of their trips. We offer hassle-free travel eSIM services, allowing you to stay connected without the need for physical SIM cards or expensive roaming fees. Purchase and activate your eSIM online, with access to high-speed internet in over 150 countries. Whether for leisure or business, RapideSIM ensures seamless global connectivity and top-notch customer support. Stay connected effortlessly with RapideSIM.
Información de contacto
Marruecos
- rapidesim.com
3,1
Medio
49 opiniones
Ha contestado el 50% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Non livré et ne répondent pas!!
Colis non livré et aucune réponse pour verifier le nom du transporteur .
Aucune transparence pour au final être une arnaque
A fuir absolument , heureusement il ne s agissait que de 28€
16 de marzo de 2026
Opinión espontánea
de l'arnaque grandeur nature
de l'arnaque pure et simple. Je n'ai absolument rien reçu et ils sont impossibles à joindre
15 de marzo de 2026
Opinión espontánea
Great experience
I was very satisfied with the overall experience. The connection has been consistently strong and reliable, with no unexpected interruptions or drops in signal
23 de junio de 2025
Opinión espontánea
Respuesta de Rapidesim.com
Thank you so much for your kind feedback!
We're delighted to hear that you had a great experience and that the connection was strong and reliable throughout your trip.
We look forward to serving you again on your next adventure 🌍
— The RapideSIM Team
C de l’arnaque !!!
C de l’arnaque !!!! Je déconseille fortement
Depuis 6 mois que j’attends le remboursement de 2000 dh !!! Je n’ai tjrs rien reçu et personne ne répond !!!
Faites attention !!!
23 de diciembre de 2024
Opinión espontánea
Respuesta de Rapidesim.com
Bonjour,
Nous comprenons votre frustration, mais permettez-nous de clarifier : le remboursement de 2000 dh a bien été effectué il y a plusieurs mois et la preuve de remboursement vous a été envoyée par email. Comme déjà expliqué, une fois le virement émis, le suivi doit se faire auprès de votre banque, car nous n'avons plus de contrôle sur les délais de traitement de leur côté.
Notre équipe vous a répondu à plusieurs reprises et reste toujours disponible pour vous aider si besoin.
Cordialement,
L’équipe RapideSIM
Yet another scamming Esim service
I purchased an unlimited 10 day Esim profile from Rapidsim, received the QR code and loaded it. The profile connected to the Orange Network here in France. Unlimited was a joke, when in or near a city speeds were good, on 5g 150meg+ - in rural France and many campsite, 4g only with speeds ranging from 200kbps to 750kbps, that's correct, not even 1meg.
I contacted tech support, their reply, 'Everything is fine on our side' well that maybe so but they were not on my side, no resolution? I eventually had to purchase a local pay as you go standard sim to fill in the times RAPIDsim was unusable! Over the 10 day period I used approximately 10gig, an expensive 10gig.
At the end of the 10 days, I topped up for another 10 days, you would think I had learned my lesson!
This time the top up didn't work and created a new profile despite following the top up instructions. Tech support had to resolve the issue.
My mobile was having issues and had to be factory reset, following this the profile would not load, I contacted tech support, and have been stonewalled by them, no response, I have emailed them on 4 occasions and am being ghosted.
Refund my money immediately! stop scamming honest people.
YouTube review is being prepared
30 de mayo de 2025
Opinión espontánea
Respuesta de Rapidesim.com
Hello,
We are sorry to read about your experience and understand your frustration.
However, we'd like to clarify a few points:
The eSIM you received was valid and successfully activated, as confirmed in our system and through our support team.
Regarding the network speed, please note that performance can vary depending on location, coverage, and local infrastructure — especially in rural areas, which are often subject to weaker 4G signals regardless of the provider.
You used approximately 10GB, which aligns with normal usage for a 10-day "unlimited" plan. As explained in our policy, "unlimited" plans may be subject to fair usage, and speeds can be deprioritized depending on network congestion — especially with local roaming partners like Orange France.
When your phone was reset, this automatically deleted the eSIM, which is a technical limitation of all eSIMs, not just ours. In such cases, a new eSIM must be issued, which we did.
Our support team responded and provided a solution regarding your second eSIM. If you haven’t received a reply since your last email, we encourage you to check your spam folder or resend your message — we never intentionally ignore a customer.
We remain at your disposal to investigate further or to assist you if something is still pending.
Best regards,
The RapideSIM Team
Merci Nadine
J ai eu un souci pour activer la esim, c etait de ma faute, mais l’équipe était compréhensive et m ont débloqué la situation. Un énorme merci à Nadine qui a etait d’une sympathie incroyable et m a porté aide durant tout le procès.
21 de febrero de 2025
Opinión espontánea
Respuesta de Rapidesim.com
Merci infiniment pour votre retour positif ! Nous sommes ravis d'apprendre que RAPIDeSIM vous a permis de rester connecté pendant vos vacances. Nous nous excusons pour les difficultés initiales, mais nous sommes heureux que notre collègue Nadine ait pu vous assister efficacement. Votre recommandation nous touche beaucoup. À très bientôt pour vos prochaines aventures ! 🌍✨
Respuesta de Rapidesim.com
Thank you for your kind words! 😊
We’re glad you found our service helpful — our team is always here to support you.
Safe travels and see you again soon!
— The RapideSIM Team
Service parfait pour le roaming
Service parfait pour le roaming, assistance sur place est serviable. Activation à l instant après activation du roaming
23 de diciembre de 2024
Opinión espontánea
Respuesta de Rapidesim.com
Merci beaucoup pour votre retour positif ! Nous sommes ravis de savoir que vous avez apprécié notre service pour le roaming et l’assistance sur place. C’est un plaisir de savoir que l’activation rapide a répondu à vos attentes. N’hésitez pas à nous solliciter pour vos prochains voyages, nous serons heureux de vous accompagner à nouveau 💙
thank you
thank you, Nadine for such a great experience. I enjoyed every single minute talking to you! I’m looking forward to more and more business with Rapidesim as your customer service is beyond expected. Thank you once again.
14 de diciembre de 2024
Opinión espontánea
Arnaque!!!!
Arnaque!!!!
J’ai pris un forfait de 7 jours Espagne rien ne marche comme annoncé !!!!!!!
21 de diciembre de 2024
Opinión espontánea
Respuesta de Rapidesim.com
Bonjour,
Nous sommes désolés d’apprendre que votre expérience n’a pas été satisfaisante.
Nous tenons à préciser que votre eSIM a bien été activée et que les informations de configuration ont été envoyées après l'achat. Si la connexion n’a pas fonctionné comme prévu, cela peut dépendre de plusieurs facteurs : couverture réseau locale, configuration du téléphone ou restrictions de certains appareils.
Notre service client reste toujours disponible pour vous aider en cas de difficulté. N’hésitez pas à nous recontacter avec plus de détails pour que nous puissions analyser et résoudre le problème.
Cordialement,
L’équipe RapideSIM
Je recommande vivement le service et…
Je recommande vivement le service et les avantages proposé.
12 de diciembre de 2024
Opinión espontánea
eSim - did not work, ghosted me
Bought an eSim from them that did not work. Kept getting an error despite following all the right configuration. (Is simple enough, have set up and used many other eSims).
Reported the error. No resolution.
Asked for a refund. They ghosted me.
Wrote a review on their website. It's hidden/doesn't show.
Update:
1. Despite claiming to have made a refund I have not received any refund.
2. If they can identify the problem now, months after me reaching out to them (when I actually needed the help), they could have identified the problem back then, and resolved it.
31 de julio de 2024
Opinión espontánea
Respuesta de Rapidesim.com
Hello Sir,
We are sorry to hear about your dissatisfaction and would like to address your concerns.
eSIM Configuration: Our team has verified that the configuration steps provided are accurate and functional. We acknowledge your experience with other eSIMs but note that even small deviations from the instructions can sometimes lead to errors.
Resolution & Refund: Upon reviewing your case, we can confirm that your refund has been processed. We apologize if there was a delay in communication and assure you this is not reflective of our service standards.
Review Visibility: All reviews are subject to a brief moderation process to ensure relevance and authenticity. We do not hide genuine reviews, as feedback—positive or negative—is vital to our growth.
We aim to provide reliable and transparent service. Please feel free to reach out to support@rapidesim.com and share your order number with us.
Kind regards,
Very good assistance
I appreciate the service and service after I bought the offer,
The team help me to activate the esim at 1AM (turkey) which is really good 👍 special thanks to Nada, she was so kind and helpful.
So I give 5/5 thanks to assistance 👌
14 de septiembre de 2024
Opinión espontánea
Respuesta de Rapidesim.com
Thank you so much for your review! 😊 We’re thrilled to hear that our team was able to help you activate your eSIM quickly! We’ll be sure to pass on your kind words to Nada, who will be delighted to hear them. We’re always here to assist you, anytime. We're wishing you a safe travel, and we look forward to supporting your next adventures with RAPIDeSIM! 💙✈️
Facile rapide et efficace
Facile rapide et efficace
Seule bémol le temps de repense au msg mis a part service de qualité
25 de agosto de 2024
Opinión espontánea
Respuesta de Rapidesim.com
Merci beaucoup pour votre retour positif ! 😊 Nous sommes ravis que vous ayez trouvé notre service facile, rapide et efficace. Nous prenons en compte votre remarque concernant le temps de réponse aux messages et nous nous efforçons de nous améliorer constamment. Merci encore pour votre confiance, et nous espérons vous accompagner lors de vos prochains voyages avec une expérience encore plus fluide ! 🌍✈️
Work very well
Work very well , fast assistance if you have any problem with the esim.
1 de septiembre de 2024
Opinión espontánea
Respuesta de Rapidesim.com
Thank you for your great feedback! 😊 We’re happy to hear that our service worked well for you and that you found our assistance fast and helpful.💙🙏🏻
eSim did not work and request for refund ignored
I set up the sim (as I have done with previous eSims). It is usually fairly simple. I am in IT so such configuration is easy for me.
However the sim did not work. I communicated over several days on email eventually asking for a refund. The response went in circles, never addressing the issue and ignored my eventual requests for a refund.
I wrote a review of my negative experience on their website...but this was never displayed (my guess is they do not display negative reviews).
I eventually had to pay for a local physical sim.
I do not recommend them. Plenty of other good service providers out there.
28 de junio de 2024
Opinión espontánea
Respuesta de Rapidesim.com
Hello,
We're truly sorry to hear about your experience with our eSIM and the service issues you encountered. At RapideSIM, we take pride in the functionality of our products and the quality of our customer support, and we regret that we did not meet your expectations this time.
It sounds like there may have been a specific issue with the eSIM setup or compatibility. We are continuously working to ensure our eSIMs are easy to configure and use, especially for those familiar with technology, like yourself. We apologize for any inconvenience this has caused and for the frustration regarding our customer service response. We aim to resolve all inquiries efficiently and transparently, and it seems we fell short in this instance.
Regarding your feedback on our review system, we assure you that we value honest customer feedback—both positive and negative—as it helps us to improve. It's concerning to hear your review was not displayed, and we will investigate this matter as we strive for transparency in our customer communications.
Please allow us another opportunity to resolve this for you. We invite you to reach out directly to our customer care manager at support@rapidesim.com so we can expedite your refund and discuss a possible solution to ensure your future travels are seamless with our service.
Thank you for your feedback, and we hope to regain your trust.
Best regards, The RapideSIM Team
Arnaque
Arnaque
Le forfait illimité il s’agit d’une publicité mensongère. J’ai pris un forfait illimité de 30 jours qui a été bloqué au bout de 12 jours sous prétexte d’utilisation excessive.
….. arrêtez d’arnaquer les gens
21 de agosto de 2024
Opinión espontánea
Respuesta de Rapidesim.com
Hello,
Thank you for sharing your feedback, and we sincerely apologize for any confusion or inconvenience you may have experienced. At RapideSIM, our aim is to provide clear and transparent services tailored to travelers, and it is important to us to clarify that our practices are not a scam. Thousands of satisfied travelers around the world use our eSIMs, benefiting from the connectivity we offer.
Our unlimited plan, as detailed in our Unlimited Usage Policy ( https://rapidesim.com/pages/unlimited-usage-policy ), is designed specifically for travelers and includes fair usage limits to maintain network quality and availability for all our customers. We noticed that the usage pattern on your eSIM suggested business rather than travel usage, which unfortunately led to the restrictions as per our policy guidelines.
We value your input as it helps us to improve our services. Please reach out to us at support@rapidesim.com or through our customer service portal so we can better understand your needs and discuss how we might address your concerns effectively.
Thank you for your understanding, and we look forward to assisting you.
Best regards, The RapideSIM Team
Je ss vrmt reconnaissante à…
Je ss vrmt reconnaissante à Laura,c'est une assistante qui m'a bcp aideé à avoir ma eSIM,Merci infiment Laura.je vous conseille d utiliser Rapidesim c'est plus pratique.
13 de agosto de 2024
Opinión espontánea
Respuesta de Rapidesim.com
Hello,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Laura and how she helped you with your eSIM setup. We strive to provide helpful and friendly service to all our customers, and it's wonderful to know that Laura was able to assist you so effectively.
We appreciate your recommendation and are glad you find RapideSIM convenient for your needs. Should you need any further assistance or have any more travels planned, don't hesitate to reach out.
Thank you for choosing RapideSIM, and we look forward to serving you again!
Best regards, The RapideSIM Team
Very good assistant i spoke with nadine…
Very good assistant i spoke with nadine and she was very helpful. I recommended
13 de agosto de 2024
Opinión espontánea
Respuesta de Rapidesim.com
Thank you so much for your kind words and recommendation! 😊 We’re delighted to hear that Nadine was able to assist you and provide helpful support. We’ll be sure to pass along your compliments to her. If you need any further assistance, we’re always here to help. Safe travels! 🌍✈️
Excellent service !
10 de agosto de 2024
Opinión espontánea
Respuesta de Rapidesim.com
Thank you so much for your positive feedback! 😊 We’re thrilled to hear that you had an excellent experience with our service. If you need any further assistance or have any questions in the future, feel free to reach out. We look forward to serving you again! 💙
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