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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

rapid Scooter master is very friendly I have bought a bike last summer still using it each time free air controlling and I’m so happy I recommend here to all friends just try ones thank you.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Staff very helpful. I needed to cancel my order and without any questions got sorted immediately with stopping bike on depo and organising return. Highly recommended. Grat stock and prices. Also sorti... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de motocicletas Scooter
  2. Tienda de reparación de bicicletas
  3. Tienda de bicicletas
  4. Tienda de reparación de scooters

Escrito por la empresa

Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

469 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(469)

144 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Staff very helpful

Staff very helpful. I needed to cancel my order and without any questions got sorted immediately with stopping bike on depo and organising return. Highly recommended. Grat stock and prices. Also sorting cyclescheme very fast. Definitely will use them again.

24 de junio de 2026
Opinión espontánea
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Respuesta de Rapid Scooter Master

Hi Alex, thank you so much for this great review! We're glad we could sort your cancellation quickly and get the cyclescheme organised without any hassle. We appreciate your support and look forward to helping you again!

Valorada con 5 estrellas sobre 5

Great Experience All Round 👌

These guys are fantastic, Rapid right enough on delivery and returning calls 👌Quality customer care, Respect RSM 💯 I'll be back for another purchase very soon, ps G4 is great 😎

21 de junio de 2026
Opinión espontánea
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Respuesta de Rapid Scooter Master

Hi Mark, thank you so much for this fantastic review! We're thrilled you had such a great experience with delivery and communication. Enjoy the G4 and we can't wait to see you again soon!

Valorada con 5 estrellas sobre 5

Very understanding and willing to help.

Very understanding and willing to help.

6 de junio de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Thank you so much for this kind review! We're really glad we could be understanding and helpful. We appreciate your support and hope to see you again soon!

Valorada con 5 estrellas sobre 5

Great experience with Rapid Scooters…

Great experience with Rapid Scooters especially with Fred B. Ordered my e-bike and accessories on the Wednesday and it had arrived by Friday, communication was excellent at all times. I’ll be recommending them to everyone. Very pleased with my new toy I love it! Thank you again.

12 de junio de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Hi Lucy, thank you so much for this wonderful review! We're delighted Fred could help with your e-bike order and that everything arrived so quickly. Enjoy your new ride and thank you for recommending us, we really appreciate it!

Valorada con 5 estrellas sobre 5

I recently purchased a kukirin G3…

I recently purchased a kukirin G3 scooter from rapid scooter master for my son, I had already made a purchase elsewhere online and unfortunately it turned out to be a scam, so when I found rapid scooter master, i spoke to them then purchase the scooter, I have to say they are absolutely brilliant, the scooter arrived within 2 days. Highly recommended.

11 de junio de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Hi Joy, thank you so much for this lovely review! We're so sorry to hear about your experience elsewhere but really glad you found us and that your son's G3 arrived so quickly. Thank you for trusting us and for the recommendation!

Valorada con 1 estrellas sobre 5

Kukirin g2 master

Absolutely terrible bought a kukirin g2 master it started loosing power in the rear motor hit about 35kmh on ground mode 3 emailed them took days to reply said the scooter is under warranty and if we came to the shop in london they would put it on the diagnostics and said they would replace the motor if that was the issue and we got there they said they couldn't repair it because it was terrible condition because it was missing the rear mudgaurd which did absolutely nothing and the warranty is clearly a lie just to make you think your covered and we had to drive all the way from wales.

10 de junio de 2026
Opinión espontánea
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Respuesta de Rapid Scooter Master

Hi Theo, thank you for your review.

We take all warranty claims seriously, and every case is assessed on an individual basis. When your scooter was brought in, our technicians found clear signs of misuse, including physical damage, a broken mudguard, and excessive dirt and mud throughout. Per the terms of our warranty policy, damage caused by misuse voids the warranty, which is why we were unable to proceed with a free repair on this occasion. We understand this isn't the outcome you were hoping for, especially after travelling to see us, and we hope you can appreciate our position

Valorada con 5 estrellas sobre 5

Will definitely use Rapid Scooter again.

Dealt with Sam and he was superb. Very helpful and informed about my Ado 20 Pro folding bike questions.
Great service and great price. Awaiting delivery.

3 de junio de 2026
Opinión espontánea
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Respuesta de Rapid Scooter Master

Hi Jim, thank you for the great review! We're glad Sam could help answer all your questions about the Ado 20 Pro. Hope the delivery goes smoothly and enjoy your new folding bike!

Valorada con 5 estrellas sobre 5

My brother ordered both the Kukirin G3…

My brother ordered both the Kukirin G3 and G2 Max from these guys and I ordered the Vipcoo VS9. All 3 scooters came as described. I have rang the staff with many questions and they have always been friendly and helpful, I forgot to add my free pump to the basket and I rang them and they sent me it out free of charge. Absolutely class I 100% recommend rapid scooter :)

4 de junio de 2026
Opinión espontánea
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Respuesta de Rapid Scooter Master

Hi Cammy, thank you so much for this brilliant review! We're so glad all three scooters arrived as described and that our team could help sort your free pump too. We really appreciate the recommendation, thanks for choosing us!

Valorada con 5 estrellas sobre 5

The fix my ebike soon also recomend to…

The fix my ebike soon also recomend to my friends and come back any time

31 de mayo de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Thank you so much for the kind words! We're really glad we could help fix your ebike and we'd love to see you and your friends again soon.

Valorada con 5 estrellas sobre 5

Bought Engwe engine X from Finchley…

Bought Engwe engine X from Finchley road the owner and Engineer are very professional guys highly recommend

29 de mayo de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Hi Hasnat, thank you so much for the great review! We're really glad the team at Finchley road could help you out and that you found them professional. We appreciate the recommendation!

Valorada con 5 estrellas sobre 5

Best E scooters / E-bikes service and…

Best E scooters / E-bikes service and shop in London.

I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model).

They fixed it within one hour only,
After bloody 4 or 5 services I had visit before.

Great team!
Polite people and reasonable prices.

Highly recommended!!!

11 de mayo de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Hi Eugene, thank you for this fantastic review! We're so glad our engineers could finally sort out your IENYRID Es1 for good and get it fixed within the hour. We really appreciate the kind words and the recommendation!

Valorada con 5 estrellas sobre 5

Very friendly and efficient repair

Very friendly and efficient repair. Great after sale care. Highly recommend.

13 de mayo de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Thank you so much for the kind review! We're really glad you found the repair friendly and efficient, and we appreciate you highlighting our after sale care too. Thanks for recommending us!

Valorada con 5 estrellas sobre 5

Very good experience

Bought an ado ultra from here and i have to say they where really good to deal with . Replied to emails straight away . Great service

13 de mayo de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Hi Mark, thank you so much for this great review! We're really glad you had a good experience buying the Ado Ultra and that our team was quick to respond to your emails. We appreciate your support!

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service

11 de mayo de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Thank you so much for the amazing review! We really appreciate your support and hope to see you again soon.

Valorada con 5 estrellas sobre 5

so so good I bought a g2 today and it…

so so good I bought a g2 today and it was so quick can't wait to give a go
thank you so so much great customer service

9 de mayo de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Thank you so much for the kind words! We're really glad the G2 purchase was quick and easy. Enjoy your new scooter and thank you for choosing us!

Valorada con 5 estrellas sobre 5

Very efficient and friendly service

Very efficient and friendly service ! I highly recommend.

8 de mayo de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Hi Mimi, thank you so much for the kind review! We're really glad you found our service efficient and friendly. We appreciate the recommendation and hope to see you again soon!

Valorada con 5 estrellas sobre 5

Nico fixing all my electric scooters

Nico fixing all my electric scooters
And my bike. Always doing good job and always been professional and advice how to look after my scooter etc.
Also very honest with the prices i never felt i been overcharged.

30 de abril de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Hi Kfir, thank you so much for this lovely review! We're really glad Nico has always been able to help with your scooters and bike, and that you feel our pricing is fair and honest. We appreciate your continued support!

Valorada con 5 estrellas sobre 5

Very pleased with the service

Very pleased with the service. Despite me being located hundreds of miles away from their store I received my order quicker than expected. The email and telephone communication was sufficient, professional and timely. Ordered a bike thru cycle to work scheme and their admin team helped me along the way and answered all my queries. The product it self arrived by express courier packed firmly and secured. Now all I have to do is enjoy my bike and hope it will serve me dearly for months if not years ahead. Would recommend and buy again from here. Great variety and stock availability which I can not say about my local stores.

28 de abril de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Hi Damian, thank you so much for this detailed and lovely review! We're really glad the whole cycle to work process went smoothly despite the distance, and that your bike arrived quickly and well packed. Enjoy your new bike and thanks so much for choosing us!

Valorada con 5 estrellas sobre 5

Great experience with Rapid Scooter…

Great experience with Rapid Scooter Master. I took my scooter in for a repair and they quickly identified the issue and explained everything clearly before carrying out the work. The repair was done efficiently and my scooter is now running perfectly.

Very professional, honest with pricing, and excellent customer service throughout. I’d definitely use them again and highly recommend them for any scooter repairs.

25 de abril de 2026
Opinión espontánea
Logotipo de Rapid Scooter Master

Respuesta de Rapid Scooter Master

Hi Ardavan, thank you so much for this great review! We're really glad our team could quickly identify the issue and get your scooter running perfectly again. We appreciate you highlighting our honest pricing and service, thanks for the recommendation!

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