Rapyalstores Opiniones 

486
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Wanted to give a shoutout to danyal really made my experience at rapyal special. Offers great customer service and a top lad in general. Recommend to everyone. Get down to Rapyalstores

Valorada con 5 estrellas sobre 5

Ordered a bed and it came within a few days. Instantly felt a difference from my old one. The most comfortable bed I've ever owned. Customer service was amazing and I highly recommend.

Valorada con 5 estrellas sobre 5

Cheap item. Expensive quality. Excellent Service. The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive. Upon arrival the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently bought this mattress, and I couldn’t be happier with my purchase! It’s incredibly comfortable and provides the perfect balance of softness and support. I’ve been waking up feeling refreshe... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de colchones
  2. también en la categoría
  3. Fábrica de muebles
  4. Tienda de mobiliario infantil
  5. Tienda de muebles para dormitorio

Escrito por la empresa

Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

486 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 90% de las opiniones negativas

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4,5

Todas las opiniones

(486)

70 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

My bed arrived the next day it was easy…

My bed arrived the next day it was easy to put together and the quality was first rate.cannot rate these guys high enough if I could give them 6 stars I would have

5 de agosto de 2025
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Thank you for your lovely feedback!

Valorada con 5 estrellas sobre 5

Great bed and delivery.

Ordered a bed for my son. Was kept up to date with shipping and delivery. Delivery driver was fantastic, I had a text and a email on the day with a 2 hour time slot and the driver called on the way and arrived exactly when he said. He helped me carry the bed into the house. Bed is very comfortable and well put together.

19 de agosto de 2025
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Valorada con 5 estrellas sobre 5

New bed

Was easy to order and so fast delivery. Delivery man was polite and helpful

19 de agosto de 2025
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Valorada con 5 estrellas sobre 5

Superb company

Excellent product, good price.
Kept well informed about delivery with very accurate ETA. Polite delivery driver. No problems, start to finish

19 de agosto de 2025
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Valorada con 5 estrellas sobre 5

Great duvan bed and mattress

As soon as my order was placed on Amazon I was given updates from rapyalstores straight away, I was also given a two hour delivery slot, the duvan bed and mattress was delivered perfectly, the quality is great for such an amazing price. Would recommend.

15 de agosto de 2025
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Valorada con 5 estrellas sobre 5

I am waiting to move homes so am…

I am waiting to move homes so am keeping new bed till then. 7 year old grandson has tested the mattress and would like one!

12 de agosto de 2025
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Valorada con 2 estrellas sobre 5

Prompt delivery and when the bed was…

Prompt delivery and when the bed was constructed finally is great. However the instructions were terrible and completely unhelpful. Needed to contact the company who sent a TikTok link. Also the piston supports didn’t initially work.. needed to look on YouTube how to get them working. Better clear instructions along with troubleshooting FAQs would be really helpful

12 de agosto de 2025
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Respuesta de Rapyalstores

Hi John, Thank you for your feedback and for your patience during assembly — we’re really pleased to hear you’re happy with the bed now that it’s all set up.

We’re sorry to hear the instructions weren’t clear and that you had difficulty with the piston supports. Your suggestion about including clearer guidance and troubleshooting tips is very helpful, and we’ll be passing this on to our product team to improve our manuals moving forward.

We truly appreciate you taking the time to share your experience — feedback like yours helps us make things better for all our customers.

Valorada con 4 estrellas sobre 5

I ordered a small double bed it arrived…

I ordered a small double bed it arrived the next day which is impressive.
It was packed well and for the price I am amazed at how nice it is it is a lovely black velvet and the mattress very comfortable, the only downside is it didn’t come with instructions, so when fitting the headboard we didn’t realise that the four black tubes go in fronting the headboard screws to stop the bed getting stuck on the headboard when lifting, we worked this out after we had the said the problem.

13 de agosto de 2025
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Valorada con 5 estrellas sobre 5

Very impressed

Very impressed! My order was fulfilled and delivered in a professional manner with ease. I received a 2 hour delivery time window the evening before so I could plan my day without having to spend lots of time waiting around. The delivery driver called me 20 minutes before arrival to let me know he was close. I'm very happy and will definitely use them again.

5 de agosto de 2025
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Valorada con 2 estrellas sobre 5

Mattress was not the one advertised on website

The mattress delivered was not the one described on the website. Rapyal was adamant that we were being delivered the right one but we have had this mattress before and it simply was not. Wrong brand, different materials, different feel, not the same mattress at all. We feel deceived.
Delivery was two days later than it should have been but we were kept up to date with this via text messages and phone calls.

7 de agosto de 2025
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Respuesta de Rapyalstores

We’re very sorry to hear about your experience and that the mattress you received was not as you expected. We understand how frustrating it is when a product does not match your previous experience. We take matters like this seriously and would like to investigate further to ensure the correct item is supplied.

Please contact our customer service team with your order details so we can review the matter and arrange the appropriate resolution. We appreciate your patience regarding the delivery delay and are glad our team kept you updated, but we want to make sure the product issue is fully addressed to your satisfaction.

Thank you for bringing this to our attention.

— The Rapyal Team

Valorada con 5 estrellas sobre 5

The delivery was quick from when i…

The delivery was quick from when i ordered, i had a email confirmation sent letting me know the day and time tgey would deliver. Although early in morning on the day i had a phone call to say they were not far away and will deliver, better than waiting i guess and they were careful with offloading and bringing to my property. They took photos for my invoice and for proof of delivery. I have to say the bed is a good bargain, the mattress is comfy and good quality this is especially good for people who may find it difficult in purchasing a bed and mattresses are separate. Its a risk buying a mattress online if you are not there to test it but this was a risk worth made as its really good, friends and family have complimented the bed and will look to purchase and i will purchase again for my daughter. Overall this bed is really good for the price especially being divan and with very good storage, i purchased a double and a kingsize bed is still a reasonable price as well, cant go wrong so keep the price reasonable as this can help reduce the expensive cost of purchasing a good bed for people, families or couples starting out.

5 de agosto de 2025
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Thank you for your lovely feedback!

Valorada con 5 estrellas sobre 5

My new single bed is beautiful

My new single bed is beautiful. The fabric of the base and headboard is of good quality and the mattress perfect; not too firm and not too soft so overall
I am extremely happy with my purchase

5 de agosto de 2025
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Thank you for your lovely feedback!

Valorada con 5 estrellas sobre 5

Fantastic product & service from start to finish.

This company are the best for cost, quality, service and delivery i had an excellent experience shopping with them, I had actually purchased a divan, headboard and mattress via a different company on Amazon who at the last minute let me down and said they didn't deliver to my area in the UK??! So decided to order via ghost beds on amazon although Rapyal stores seem to supply and deliver? Anyway I ordered from them on Monday and it was with me Wednesday, the cost was very good for a really lovely large single divan, very thick lovely memory mattress and gorgeous headboard, the delivery man was really great and very polite, carried it to the door. Great company and I will use them again. Thank you Rapyal stores

6 de agosto de 2025
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Thank you for your lovely feedback!

Valorada con 5 estrellas sobre 5

Efficient, Reliable & Professional.

I ordered the Celsi 1250 Media Wall Unit, website was clear & simple to operate. Brilliant, efficient communication from the head office regarding delivery convenience. My fire was delivered just a week after ordering, well within line of the recommended delivery time. The fire arrived in perfect condition & looks absolutely amazing. A really great company. Professional, reassuring & helpful.

17 de julio de 2025
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Thank you for your lovely feedback!

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