Takes preorders then cancels them months later meaning their customers had no chance to source elsewhere as they were counting on this business to uphold their confirmation. If they cannot not count,... Ver más
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Consulta las opiniones de los clientes
Awsome service was stoked with purchase price was cheaper than other stores. Ordered Mon night received thur morn would definitly purchase from Rare Candy Collections again fast,good coms,awesome to b... Ver más
La empresa ha respondido
Horrible and rude customer service. Had a problem applying promo code and shipping request. Whoever answered denied to resolve at all and gave an attitude whole time of the conversation. Then this idi... Ver más
I’ve been buying from rare candy collectables for a while, they have such a wide range of products and at great prices. They put in an enormous amount of effort when shipping so your items will never... Ver más
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Información sobre la empresa
Escrito por la empresa
Australian Online Retailer for Pokémon, Digimon, Yu-Gi-Oh!, Dragon Ball Super, and Other Trading Card Games, TCG Accessories, Plush Toys, Figurines, Puzzles, and Model Kits.
Información de contacto
PO BOX 278 Salisbury , 4107, Brisbane, Australia
- 0467 951 997
- info@rarecandycollectables.com.au
- rarecandycollectables.com.au
3,2
Medio
206 opiniones
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Good site to buy from
Always ship on time and usually have some of the cheapest prices, however the customer support is non-existent. I have never received a reply to any of my questions, especially when asking if two orders can be shipped together to save on shipping costs.
18 de octubre de 2021
Opinión espontánea
Respuesta de Rare Candy Collectables
Hi K Trev,
Thank you for your feedback.
We apologise if we have not received any communications from you in relation to your orders. Please know that we are very responsive via email, Facebook Messenger, and by phone.
We typically do not check or respond to our noreply@ email address that is used to send order notifications. It is always best contact us directly for any inquiry that you may have. Our details are as follows.
email: info@rarecandycollectables.com.au
phone: 04 6795 1997
Facebook Messenger: https://www.facebook.com/rarecandycollectables (click on Send Message button)
Business hours:
Mon-Fri 10am to 6pm AEST
Sat/Sun & Public Holidays: Closed
Pre Ordered Pokemon Celebrations Ultra…
Pre Ordered Pokemon Celebrations Ultra Premium box and they tell me at release date that they didn't get enough stock to fulfil my order. It had been months. I suspect because I bought for $250ish and now you can flog them off for $800 that they decided to cancel my order in favour of making more money.
15 de octubre de 2021
Opinión espontánea
Respuesta de Rare Candy Collectables
Hi Eric,
Thank you for your feedback.
To address your concern, the Pokémon TCG Celebrations Ultra Premium Collection Box was short printed for release. The official release date in Australia for this particular item is 26 November 2021. We were only able to offer this item to a few customer orders, and not to all pre-orders that we received. We removed orders that we could not fulfil, and have not requested payment for orders that we cannot complete.
To further reiterate the above, we were only offered a limited amount of the Ultra Premium, to which we have already allocated to customer orders, and will not request further payment from customers in reflection of secondary market prices. Customers will receive their Ultra Premium Collection Box for the listed price of $240 AUD.
We understand by your example, that you may have seen some Ultra Premium Boxes selling for $800 on the secondary market. It is disappointing and disheartening to see that you have given us a negative review under this assumption that the reason why we could not fulfil your order, was in favour of making more money, rather than the fact that we simply did not have enough product available.
We recommend adding this item to your wishlist to be notified by email if we are able to restock it again in the near future. Keep in mind, the listed price for the Ultra Premium Box will, and has always been $240 AUD.
Packed and shipped the same day
Packed and shipped the same day!
Great service. Will use again
13 de octubre de 2021
Respuesta de Rare Candy Collectables
Hi Reece,
Thank you for your feedback.
We are glad you are happy with our services and speedy delivery. We look forward to your next purchase with us.
Just fantastic I ordered alot of…
Just fantastic I ordered alot of pokemond stuff from this site and always will. Fast delivery and packing is great.
13 de octubre de 2021
Respuesta de Rare Candy Collectables
Hi Naomi,
Thank you for your feedback.
We are glad you are happy with our services and products that we offer. We look forward to your next purchase with us.
Package was slightly delayed due to…
Package was slightly delayed due to postal service, not the company itself. No hesitation in recommending them during more precedented times.
13 de octubre de 2021
Respuesta de Rare Candy Collectables
Hi L,
Thank you for your feedback.
We are pleased that you have had a positive experience with us. We hope delivery times improve in the near future so that you can receive your order in a timely manner. We look forward to your next order.
Easy service and fast shipping
12 de octubre de 2021
Respuesta de Rare Candy Collectables
Hi Andrew,
Thank you for your feedback.
We're glad you are happy with our services and fast delivery. We look forward to your next purchase with us.
Just a bit a disappointed that you…
Just a bit a disappointed that you cancelled my pre-orders for Celebrations.
It was poorly communicated.
12 de octubre de 2021
Respuesta de Rare Candy Collectables
Hi Andrew,
Thank you for your feedback.
We sincerely apologise for the handling of our recent pre-orders in relation to the Pokémon TCG Celebrations release.
We understand that we had high expectations for this set release and gave that impression to our customers through pre-ordering on our website. We note that a lot of customers trusted us with their pre-orders, and in most cases, we were not able to fulfil every order we received. We also understand many customers missed the opportunity to order elsewhere through no fault of their own.
Moving forward, we have taken onboard recent feedback with regards to pre-ordering and are in the process of revising and improving our system to prevent such an issue from occurring again.
We realise that our pre-order method was not appropriate for the products we were offering and are making some changes. For example, reduce the pre-order timeframe on new release products and only offer what we are allocated at the time of advertising, charge customers at checkout to guarantee orders, and improve email communications with orders.
Respuesta de Rare Candy Collectables
Hi Jake,
Thank you for your feedback.
We're glad that you are happy with our services. We look forward to your next purchase with us.
Respuesta de Rare Candy Collectables
Hi Hao,
Thank you for your feedback.
We're glad you are happy with our services and products we offer. We look forward to your next purchase with us.
Amazing store!
My order was delivered the next day. amazing!
good packaging and came with no damage. everything was sold out so quick though haha
10 de octubre de 2021
Opinión espontánea
Respuesta de Rare Candy Collectables
Hi Carrie,
Thank you for your feedback.
We're glad that you are happy with our services and fast delivery! We hope we can restock more products in the near future - it is getting difficult maintaining stock on popular items!
Respuesta de Rare Candy Collectables
Hi Igor,
Thank you for your feedback.
We're glad you are happy with our services and delivery time.
Great business
Great business, purchased from these guys several times and the experience has been positive
7 de octubre de 2021
Respuesta de Rare Candy Collectables
Hi Andrew,
Thank you for your feedback.
We're glad you are happy with our services and products we offer. We look forward to your next purchase with us!
Great place to deal with ⭐⭐⭐⭐⭐
7 de octubre de 2021
Respuesta de Rare Candy Collectables
Hi Mitchell,
Thank you for your feedback.
We're glad that you are happy with our services and products that we offer!
Always quick delivery and reliable.
6 de octubre de 2021
Respuesta de Rare Candy Collectables
Hi Adam,
Thank you for your feedback.
We're glad you are happy with our services and delivery time. We look forward to your next purchase with us!
Got what I paid for
Got what I paid for, well packaged and in a decent amount of time. Can't ask for more than that.
5 de octubre de 2021
Respuesta de Rare Candy Collectables
Hi Joshua,
Thank you for your feedback.
We're glad that you have had a positive experience with us, and are happy with the packaging and condition of the items ordered.
We look forward to your next purchase with us!
Great service and products!
29 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Christian,
Thank you for your feedback.
We are glad that you have had a positive experience with us. We look forward to your next purchase!
Dodgy. Do not recommend
Keeps your money until the date of pre release then cancels your order. Waste of time and would not recommend. Rude and no communication
28 de septiembre de 2021
Opinión espontánea
Respuesta de Rare Candy Collectables
Hi Morgan,
Thank you for your feedback.
We're a bit confused with your review, as we have not taken any upfront payments for pre-orders since March 2021. If your review is in relation to the Pokémon TCG Battle Styles, we publicly apologised on 13 March as soon as we were notified that our allocated amount changed on us last minute (full post here: https://www.facebook.com/rarecandycollectables/posts/1175422799527652). We also issued refunds to customers immediately and did not delay its process, so our customers could order it elsewhere before Battle Styles became harder to get. Moreover, we changed our approach to pre-ordering by not taking payments or deposits, and only charge customers when we have stock.
If your review is in response to the new Pokémon TCG set Celebrations, we have not taken any payments for orders we cannot fulfil on release. However, we realised our no upfront payment or deposit pre-ordering was not appropriate for the products we were offering. Therefore, we sincerely apologise for the handling of this set release.
We understand that we had high expectations for Celebrations and gave that impression to our customers through pre-ordering on our website. We note that a lot of customers trusted us with their pre-orders, and in most cases, we were not able to fulfil every order we received. We also understand many customers missed the opportunity to order elsewhere through no fault of their own.
We have taken onboard recent feedback with regards to pre-ordering and are in the process of revising and improving our system to prevent such an issue from occurring again. For example, reduce the pre-order timeframe on new release products and only offer what we are allocated at the time of advertising, charge customers at checkout to guarantee orders, and improve email communications with orders.
BAD EXPERIENCE
BAD EXPERIENCE. Gold membership was a waste more than half the products I ordered were cancelled. Horrible service when emailed. Wish I got a refund on the gold membership. Order through a more reliable source. This seller dosen’t have his customers in mind.
27 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Kebab,
Thank you for your feedback.
We sincerely apologise for the handling of our recent pre-orders in relation to the Pokémon TCG Celebrations release. We have issued a refund for your Membership fee and the order that did not meet expectations.
We understand that we had high expectations for this set release and gave that impression to our customers through pre-ordering on our website. We note that a lot of customers trusted us with their pre-orders, and in most cases, we were not able to fulfil every order we received. We also understand many customers missed the opportunity to order elsewhere because of no fault of their own.
Moving forward, we have taken onboard recent feedback with regards to pre-ordering and are in the process of revising and improving our system to prevent such an issue from occurring again.
We realise that our pre-order method was not appropriate for the products we were offering and are making some changes. For example, reduce the pre-order timeframe on new release products and only offer what we are allocated at the time of advertising, charge customers at checkout to guarantee orders, and improve email communications with orders.
We have also issued a refund for your Membership fee and the order we could not fulfil in its entirety.
Will not shop here again
Had a pre order placed and it got canceled with no notification and was never stated. Will never try to shop here again. They also try to block your review if you say anything negative.
25 de septiembre de 2021
Opinión espontánea
Respuesta de Rare Candy Collectables
Hi Tanner,
Thank you for your feedback.
We replied to your email today outside of business hours explaining that we did not have enough stock to invoice you for Celebrations. We would also recommend that you check your junk/spam folder as our cancellation email had a message attached explaining that we were not allocated enough stock to offer it to you at the time of invoicing.
Further, we sincerely apologise for the handling of our recent pre-orders in relation to the Pokémon TCG Celebrations release.
We understand that we had high expectations for this set release and gave that impression to our customers through pre-ordering on our website. We note that a lot of customers trusted us with their pre-orders, and in most cases, we were not able to fulfil every order we received. We also understand many customers missed the opportunity to order elsewhere through no fault of their own.
Moving forward, we have taken onboard recent feedback with regards to pre-ordering and are in the process of revising and improving our system to prevent such an issue from occurring again.
We realise that our pre-order method was not appropriate for the products we were offering and are making some changes. For example, reduce the pre-order timeframe on new release products and only offer what we are allocated at the time of advertising, charge customers at checkout to guarantee orders, and improve email communications with orders.
Unable to fulfil preordered product
As a previously happy customer, this experience has been extremely poor, and has irreversibly damaged the trust I once had in the business.
Like many others, I was looking forward to the Pokémon 25th Anniversary release, and placed preorders to be confident in the knowledge that the products I was looking for were secured. Apparently, this was not the case. My order was changed last minute to remove key products from the preorder I had placed, leaving less desirable items in the order.
Regardless of the reasoning, having a preorder placed several months beforehand be cancelled or adjusted when the actual availabilities are known is extremely misleading and frustrating, as it defeats the purpose of the preorder in the first place.
Additionally, the store has shown disrespect to customers by not keeping track of unfulfilled preorders for potential future allocation, instead removing them entirely from the record, resulting in customers who have been let down once already have to compete with others who might have already received some product, or did not make a preorder in the first place. It’s beyond understanding how that was decided as the best way to treat customers, especially those who have just been disappointed.
Update: After seeing this review, the business has found it appropriate to, instead of accepting the feedback of the experience that I had and taking it on board to address the concerns raised, they have gone so far as to close my account with them entirely. This is an extraordinary level of petty unprofessionalism that is actually quite shocking to see, and serves as a massive red flag for any potential customers who may be considering dealing with them in future.
25 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Ben,
Thank you for your feedback.
We sincerely apologise for the handling of our recent pre-orders in relation to the Pokémon TCG Celebrations release.
We understand that we had high expectations for this set release and gave that impression to our customers through pre-ordering on our website. We note that a lot of customers trusted us with their pre-orders, and in most cases, we were not able to fulfil every order we received. We also understand many customers missed the opportunity to order elsewhere because of no fault of their own.
Moving forward, we have taken onboard recent feedback with regards to pre-ordering and are in the process of revising and improving our system to prevent such an issue from occurring again.
We realise that our pre-order method was not appropriate for the products we were offering and are making some changes. For example, reduce the pre-order timeframe on new release products and only offer what we are allocated at the time of advertising, charge customers at checkout to guarantee orders, and improve email communications with orders.
We have issued a refund for the Membership fee and the order we could not fulfil in its entirety.
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