Takes preorders then cancels them months later meaning their customers had no chance to source elsewhere as they were counting on this business to uphold their confirmation. If they cannot not count,... Ver más
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Consulta las opiniones de los clientes
Awsome service was stoked with purchase price was cheaper than other stores. Ordered Mon night received thur morn would definitly purchase from Rare Candy Collections again fast,good coms,awesome to b... Ver más
La empresa ha respondido
Horrible and rude customer service. Had a problem applying promo code and shipping request. Whoever answered denied to resolve at all and gave an attitude whole time of the conversation. Then this idi... Ver más
I’ve been buying from rare candy collectables for a while, they have such a wide range of products and at great prices. They put in an enormous amount of effort when shipping so your items will never... Ver más
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Información sobre la empresa
Escrito por la empresa
Australian Online Retailer for Pokémon, Digimon, Yu-Gi-Oh!, Dragon Ball Super, and Other Trading Card Games, TCG Accessories, Plush Toys, Figurines, Puzzles, and Model Kits.
Información de contacto
PO BOX 278 Salisbury , 4107, Brisbane, Australia
- 0467 951 997
- info@rarecandycollectables.com.au
- rarecandycollectables.com.au
3,2
Medio
206 opiniones
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Not happy
Not happy, usually my go to. Ordered some preorders back in July.
They cancelled my order with no email as to why, I had to chase it up.
They didn't have allocated products and advertised to sell them.
They've lost my service and won't be shopping here again
24 de septiembre de 2021
Opinión espontánea
Respuesta de Rare Candy Collectables
Hi Cody,
Thank you for your feedback.
We sincerely apologise for the handling of our recent pre-orders in relation to the Pokémon TCG Celebrations release.
We understand that we had high expectations for this set release and gave that impression to our customers through pre-ordering on our website. We note that a lot of customers trusted us with their pre-orders, and in most cases, we were not able to fulfil every order we received. We also understand many customers missed the opportunity to order elsewhere because of no fault of their own.
Moving forward, we have taken onboard recent feedback with regards to pre-ordering and are in the process of revising and improving our system to prevent such an issue from occurring again.
We realise that our pre-order method was not appropriate for the products we were offering and are making some changes. For example, reduce the pre-order timeframe on new release products and only offer what we are allocated at the time of advertising, charge customers at checkout to guarantee orders, and improve email communications with orders.
Great service
They received my order on the same day and started shipping the next day.
23 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Jerry,
Thank you for your feedback - we're glad you're happy with our quick turnaround!
Respuesta de Rare Candy Collectables
Hi Wilson,
Thank you for your feedback - we're glad you're happy with our services!
Respuesta de Rare Candy Collectables
Hi Jessica,
Thank you for your feedback - we're glad you're satisfied with our products and services.
Such a good website!
Such a good website!! Orders are despatched quickly and arrive in very nice packaging. Huge range of pokemon cards/accessories! Couldnt recommend this website anymore!
20 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Phillip,
Thank you for your feedback - we're glad you're happy with our services!
Respuesta de Rare Candy Collectables
Hi Shae,
Thank you for your feedback - we're glad you're happy with our services!
great variety
great variety, amazing customer service. always a pleasure to deal with
20 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Hieu,
Thank you for your feedback - we're glad you're happy with our services!
Super quick service!
17 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Anon,
Thank you for your feedback - we're glad you're happy with our services!
The best place to buy Pokémon cards
The best place to buy Pokémon cards! Fast, easy & reliable!
16 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Jayson,
Thank you for your feedback - we're glad you're happy with our services!
Love this company
Love this company. Spent a lot over the past year and Rare Candy is one of the best.
15 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Justin,
Thank you for your feedback - we're glad you're happy with our services!
I give three stars because they pack…
I give three stars because they pack and ship fast but alot of Japanese pokemon have been out of stock for a while and no information when there will be a restock
15 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Shannai,
Thank you for your feedback.
Unfortunately, with the current market in Japan, we're not able to import as much product as we used to for the normal $99.95AUD price. We recently brought in a few Sun & Moon sets (Double Blaze, Miracle Twin, GG End, and Alter Genesis), however, most of those sets sold out recently during our birthday sale.
Newer sets are even harder to come by due to low print run, where the suppliers we use do not always get product. Further, outsourcing on the secondary market is almost double our normal listed price.
Given the circumstance, we do not know exactly when we can offer more product as this typically fluctuates on a weekly basis. If Pokémon Japan are able to produce more product to cater towards the international market in the near future, we may be able to see similar stock levels from late 2020.
You can always add out of stock items to your wishlist to be notified when we have them back in stock again, or when they are on sale.
I trust Rare Candy Collectibles and…
I trust Rare Candy Collectibles and really appreciate their service when I purchase the booster boxes. Every transaction has been smooth and I always feel delighted purchasing from them.
13 de septiembre de 2021
Opinión espontánea
Respuesta de Rare Candy Collectables
Hi Bruce,
Thank you for your feedback - we're glad you're happy with our services!
Great Customer Service
Accidentally put the wrong address in, was promptly fixed. Thanks for your help!
10 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Matthew,
You're most welcome!
A+ Product and service
Ordered 1pm one day, delivered within 24 hours to Melbourne. Products available could not be found elsewhere in Australia and the prices were great. Repeat customer and will continue to order from Rare Candy.
10 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Sam,
Thank you for your feedback. We look forward to your next purchase with us!
Very happy customer
I’ve been buying from rare candy collectables for a while, they have such a wide range of products and at great prices. They put in an enormous amount of effort when shipping so your items will never arrive damaged. They also have excellent customer support. I would recommend to anyone who wants to start collecting.
9 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Troy,
Thank you for your feedback - we're glad you're happy with our services!
You guys rock
Great service, with quick shipping. Fantastic response with enquires all around great site 10/10
9 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Alan,
Thank you for your feedback.
To answer some of your queries:
1. As a business, we do our best to offer products we sell at competitive prices, and at times, below recommend retail. Some times product we sell below retail are our lost leaders to bring in new business, so we can continue to grow and expand our product range and services.
We cannot always maintain such low prices on certain items, and therefore, you may have noticed a price difference between the last two sets you have ordered with us.
2. We have an eParcel contract with Auspost that looks after domestic and international deliveries. Our contract includes signature on delivery (which we cannot change) on every order that we send. Auspost may have signed 'COVID' back in March that allowed them to safe drop your previous order, compared to your most recent one.
Alternatively, you can always request Auspost to safe drop your order while it is in transit or redirect it so that you do not have to collect from your nearest post office: https://auspost.com.au/delivery-options
Unfortunately, we cannot add a feature on our website that goes against our contractual obligations with Auspost.
Great service no complaints
9 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Tommy,
Thank you for your feedback - we're glad you're happy with our services!
Always great service and quick and easy…
Always great service great to deal with!
9 de septiembre de 2021
Respuesta de Rare Candy Collectables
Hi Matt,
Thank you for your feedback - we're glad you're happy with our services!
I’ve had a number of great experiences…
I’ve had a number of great experiences with this store but one pretty terrible one so have to rate it at 4 stars rather than 5. Ordered 2 cases of booster boxes and had my emails regarding the cancellation of that order completely ignored. On the orders that have been fulfilled however the goods were packed well, shipped quickly and sold at good prices.
31 de agosto de 2021
Respuesta de Rare Candy Collectables
Hi Ehren,
Thank you for your feedback.
In relation to your emails for the order we could not fulfil, we do apologise we did not respond to it at the time.
To answer it briefly, we were not given enough product to fulfil your order, and many others on release. For full details on why we couldn't, you can read it here: https://www.facebook.com/rarecandycollectables/posts/1175422799527652
Great !
Great place to buy Pokémon tcg at affordable prices. Wish supplies would get better in the future as I’m finding it harder to find Japanese cards these days…
30 de agosto de 2021
Respuesta de Rare Candy Collectables
Hi Vincent,
Thank you for your feedback - we hope so too! Keep an eye out on our website regularly as we may be able to restock popular Japanese products in the near future.
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