Rathlin Raw Premium Dog Food Opiniones 

Respuesta de Rathlin Raw Premium Dog Food

24 may 2024

Hi,

Thanks a ton for the glowing review! It’s uplifting to hear that you’re happy with how quickly we handle orders and our next-day delivery. It means a lot to us.

I’m also glad to hear you appreciate the calls when there’s a hiccup with the supply. We always want to make sure you're in the loop and satisfied, even if we need to tweak things a bit.

Thank you once again for taking the time to share your experience with others.

Warm regards,

Yerke
Rathlin Raw Team🐾❤️

Respuesta de Rathlin Raw Premium Dog Food

13 nov 2023

Hello Gerard,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your dogs are enjoying our product.

We're also delighted to know that our delivery service has met your expectations. Keeping you informed and ensuring prompt delivery is a priority for us. It's great to hear that the packaging has held up well, too.

If there's ever anything we can do to enhance your experience or if you have any specific preferences, please feel free to let us know. We appreciate your trust.

Warm regards,

Yerkezhan
Rathlin Raw Team🐾❤️

Respuesta de Rathlin Raw Premium Dog Food

6 oct 2023

Dear Caroline,

Thank you for your fantastic feedback on our product and service! We're delighted to hear that you're pleased with your experience. Did you know we offer a subscription service that allows you to enjoy a 10% discount? You can choose the frequency that suits you best. To find out more about this offer, please visit https://www.rathlinraw.com/pages/subscription-plans. We look forward to serving you again and helping you make the most of our subscription benefits! 😊👍🏼

Kind regards,
Yerke
Rathlin Raw Team

Respuesta de Rathlin Raw Premium Dog Food

6 oct 2023

Dear Mirela,

We're delighted to hear that your order arrived promptly and that your dog is loving the food! Their satisfaction is our priority. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. Thank you for choosing us to keep your furry friend happy and healthy! 🐾🐶📦

Warm regards,

Yerkezhan
Rathlin Raw Team🐾❤️

Respuesta de Rathlin Raw Premium Dog Food

11 oct 2023

Dear Lesley,

Thank you so much for taking the time to share your fantastic experience with our product on Trustpilot! We truly appreciate your loyalty, and we're thrilled to hear that our dog food has had such a positive impact on your three furry friends. It's great to know that they've become enthusiastic eaters with improved dental health, shiny coats, and overall balanced nutrition. We take pride in offering top-quality products, and it's wonderful to see these results.

As a token of our gratitude for your loyalty, I'd like to offer you a special 10% discount code for your next purchase. I will send this code to your email shortly. We appreciate your feedback and are delighted to have met your expectations. If you ever have any more questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing our brand, and we look forward to continuing to provide excellent service and products for your dogs!

Warm regards,

Yerkezhan
Rathlin Raw Team🐾❤️

Respuesta de Rathlin Raw Premium Dog Food

26 sept 2023

Hi Iris,

Thank you so much for taking the time to share your experience with others!

If you ever have any questions or need assistance with anything in the future, please don't hesitate to reach out. We're here to make your shopping experience as smooth and convenient as possible. Thanks again for choosing us, and we look forward to serving you in the future!

Kind regards,
Jon

Respuesta de Rathlin Raw Premium Dog Food

7 sept 2023

Dear Ms. Annie,

Wow, what a transformation for Barkley! 🐾 We're overjoyed to hear about the positive changes in his life since switching to Rathlin Raw.

And that photo you shared of Barkley! Absolutely stunning! 📸 It's clear that he's not only healthier but also more radiant than ever. His glossy coat truly shines, and his vibrant energy is reflected in his eyes. What a beautiful pup!

It's wonderful to know that he's now brimming with energy, sporting a fantastic glossy coat, and enjoying a tummy-friendly experience with no more diarrhea. We're thrilled that our products, including the marrow bones and salmon oil, have contributed to his well-being.

Your recommendation and kind words mean the world to us, and we couldn't be happier to have played a part in Barkley's health and happiness. We're here to provide a first-class service and top-quality nutrition for your friend, always.

If you'd like to share more of Barkley's journey with us, please feel free to use the hashtag #MyRathlinRawJourney on your social media. We'd love to follow along and celebrate his continued health and happiness with you!

Thank you for choosing Rathlin Raw, and we look forward to continuing to support you and Barkley on this raw food journey!

Warm regards,
Yerke
Rathlin Raw Team🐕❤️
#MyRathlinRawJourney
https://www.instagram.com/rathlinraw_dogfood/
https://www.facebook.com/RathlinRawDogFood

Respuesta de Rathlin Raw Premium Dog Food

7 sept 2023

Dear Mrs. Z Gamble,

Thank you so much for your glowing review! 🌟 We're thrilled to hear that you found Rathlin Raw and made the switch to a raw diet for your two pugs. It's wonderful to know they're enjoying our products and that mealtime has become a delight.

Our goal is to make your experience as seamless as possible, from our user-friendly website to swift, well-packaged deliveries. Your feedback reaffirms that we're on the right track.

We truly appreciate your recommendation and your trust in us. We'll be here whenever you need more of our products to keep those bowls licked clean!

Thank you for choosing Rathlin Raw, and we look forward to serving your pugs with excellence in the future.

Warm regards,
Yerke
Customer Service Representative
Rathlin Raw 🐾❤️

Respuesta de Rathlin Raw Premium Dog Food

7 sept 2023

Dear Iris,

We're truly sorry to hear that your dog didn't take to our food. We understand how important it is for your dog to enjoy their meals, and we're disappointed that our product didn't meet your expectations.

At Rathlin Raw, we're dedicated to providing high-quality, nutritious, and delicious food for dogs, and we take all feedback seriously. We'd like to help you find a solution and make sure your dog enjoys our products.

Here are a few suggestions that might help:

- Transition Gradually: Sometimes, dogs need time to adjust to new food. You can try mixing a small portion of Rathlin Raw with your dog's current food and gradually increasing the ratio over a week or two.

- Variety: Dogs, like humans, enjoy variety in their diet. Consider trying different flavors or protein sources to see if there's one your dog prefers.

- Consult with a Vet: If your dog continues to refuse our product, it might be worth consulting your veterinarian to rule out any underlying health concerns.

- Enhance the Aroma: You can flash-fry our food (hot pan, 2 seconds each side) to release those delicious smells, enticing your dog. From here, toss the food on the floor, allowing your dog to scavenge for it. This sensory experience might make the meal more appealing.

We genuinely value your feedback, and we're committed to making improvements to ensure our products meet the highest standards of quality and taste. If you decide to give Rathlin Raw another try or if you have any other questions or concerns, please don't hesitate to get in touch with us.

Once again, we apologize for any disappointment you and your dog have experienced, and we hope to have the opportunity to serve you and your furry friend better in the future.

Kind regards,
Yerke
Rathlin Raw Team

Respuesta de Rathlin Raw Premium Dog Food

7 sept 2023

Dear Andrew,

Thank you for the rave review! 🚀 We're thrilled you had a super-fast delivery experience with us. 📦🐾 Your satisfaction means the world to us, and we're here to provide top-notch service every time.

Looking forward to serving you again soon!

Warm regards,
Yerke
Rathlin Raw Team

Respuesta de Rathlin Raw Premium Dog Food

7 sept 2023

Dear Keith,

Thank you for your stellar review! 🌟 We're absolutely delighted to hear about your exceptional experience with Rathlin Raw.

Our team is dedicated to providing top-class service, and your kind words reaffirm that our efforts are paying off. Your satisfaction is our utmost priority, and we're thrilled that you found the quality of our tripe to be supreme.

We'd also like to take this opportunity to introduce you to our subscription service. By subscribing, you can enjoy the convenience of having Rathlin Raw delivered to your door on a schedule that suits you, ensuring that your dog never misses a meal of our premium quality products.

Should you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to maintain our top-class standards and keep your dog's meals top-notch!

Thank you for choosing Rathlin Raw, and we look forward to serving you with excellence in the future.

Warm regards,
Yerke
Rathlin Raw Team🐾❤️

Respuesta de Rathlin Raw Premium Dog Food

23 ago 2023

Hi Stephen,

Thank you so much for your fantastic review! We're thrilled to hear that your dog enjoyed our products. It's wonderful to know that the quality and packaging met your expectations, and most importantly, that your furry friend loves it. We look forward to serving you both again and providing the same high-quality experience.

If you ever need anything or have further feedback, don't hesitate to reach out. We truly appreciate your support and trust in our products.

Kind regards,
Yerke
Rathlin Raw Team

Respuesta de Rathlin Raw Premium Dog Food

23 ago 2023

Hi Annie,

Thanks for sharing your review.

Kind regards,
Yerke
Rathlin Raw Team

Respuesta de Rathlin Raw Premium Dog Food

Actualizada el 15 ago 2024

Dear Trudy,

We deeply regret that we fell short of our commitment to providing a seamless experience for you.

We are genuinely sorry for the issue you've encountered with the delivery of your order. We fully acknowledge the mishandling and improper packaging that led to the defrosting of the products in transit. This is certainly not the level of service we strive to provide, therefore the full refund has been processed the next day.

Once again, we apologise for any stress and disappointment this situation has caused. We appreciate your feedback.

Kind regards,
Yerke