Rattanpark Furniture Opiniones 

1265
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have been really happy with our garden furniture set ordered from rattanpark furniture a few years ago and as the covers were starting to wear, ordered some new ones. I unfortunately ordered the wr... Ver más

Valorada con 5 estrellas sobre 5

What a fantastic service this company provides. Not only is the sofa absolutely stunning and incredibly comfortable with thick cushions, but when I experienced an issue with a damaged order, they coul... Ver más

Valorada con 5 estrellas sobre 5

What fantastic service. Forgot to order the cover and they sent it to me under separate cover free postage. Always come back to any questions quickly Would highly recommend The rattan set... Ver más

Valorada con 5 estrellas sobre 5

Fantastic furniture at a great price. So happy we chose the Cambridge Range Large Modular Sofa set plus two extra arm chairs in rustic grey. Bit of a faff assembling the arm chairs but that is a minor... Ver más

Información sobre la empresa

  1. Tienda de mobiliario para jardín
  2. Tienda de muebles de exterior

Escrito por la empresa

Rattanpark Garden Furniture


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1265)

73 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I recently purchased garden furniture…

I recently purchased garden furniture from RATTANPARK and I am absolutely delighted with my experience. From the very beginning, the customer service was excellent – friendly, responsive, and very helpful with all my questions.

The furniture itself is beautiful and of outstanding quality. It looks elegant, feels very sturdy, and is incredibly comfortable. You can really see the attention to detail and craftsmanship in every piece. It has completely transformed my garden and made it a perfect place to relax.

Delivery was fast and everything arrived in perfect condition, well-packaged and ready to use. The whole process was smooth and stress-free.

I highly recommend RATTANPARK to anyone looking for stylish, high-quality outdoor furniture and professional service. I will definitely be coming back for future purchases!

27 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really not happy with the quality looks…

Really not happy with the quality looks very cheaply made

30 de marzo de 2026
Logotipo de Rattanpark Furniture

Respuesta de Rattanpark Furniture

Dear Customer,

Thank you for taking the time to share your feedback.

We are very sorry to hear that you are not satisfied with the quality of the furniture. We sincerely regret that the product did not meet your expectations.

We would also like to mention, as respectfully as possible, that your review is the only negative opinion we have received regarding the Sicily Elite Left Hand Corner Set with Rising Table and Two Chairs in Grey Weave. A great many of our customers who have purchased this set have spoken very highly of it, and we have received many positive reviews for this product on Trustpilot.

That said, we fully respect that every customer has the right to share their own personal experience and opinion. We truly appreciate you bringing your concerns to our attention.

Please be assured that we are always striving to improve our products and service, and we remain committed to doing everything we can to ensure our customers are satisfied.

Thank you again for your feedback.

Valorada con 1 estrellas sobre 5

Awful quality going forward

Awful quality going forward . Our set is just 4 years old and is covered by 2 expensive covers during winter . The plastic strips especially under table have snapped in numerous places . We spent over 1200 on this and its falling to bits . Our cheap B&M sofa recliners have outlasted this and cost a mear 100.
I would expect a 1.2k item to last longer especially when its not used 7 months of the year .
** The order was supplied via Amazon ** if your covers are as bad as your furniture products I will give it a miss thanks **

6 de abril de 2026
Opinión espontánea
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Respuesta de Rattanpark Furniture

Dear Customer,

Thank you for your message and for sharing your feedback.

We take all comments regarding the quality and durability of products very seriously. However, after reviewing our records, we have not been able to locate an order that we can associate with the situation described. We would therefore kindly ask you to provide your order number so that we can properly verify the purchase and investigate the matter.

At this stage, without being able to identify the order, we are unable to confirm whether the furniture in question was purchased from us. For this reason, we would appreciate the opportunity to clarify this before commenting further on the product itself.

We would also like to note that while protective covers can help maintain furniture, their effectiveness depends on factors such as quality, fit, and materials. A higher price does not always guarantee better performance or suitability. In some cases, covers that are not properly matched to the furniture may contribute to premature wear of certain components.

For our products, we recommend using dedicated covers from our range, which are specifically designed to provide optimal protection and compatibility with our furniture.

Once we receive your order number, we will be happy to review the matter further and assist you accordingly.

Kind regards,
Customer Service Team

Valorada con 3 estrellas sobre 5

Damaged goods

I have read your reply and I agree with you. You did act promptly. I have reflected this in a change of rating. It is good to see companies like yours reacting to reviews in a polite and accurate manner. As I sat on our Rattanpark garden furniture we purchased a few years ago last night, I recommended you to my step-son. The quality, when arriving undamaged is very good.
Regards

Unfortunately, the product I bought arrived broken. It was the last pair of sun loungers they had that matched the set that I have.
It comes wrapped in a pallet. When they came to retrieve it, I had to repack it, which was a bit of an ask as the box was pretty much destroyed.
They get the one star for repaying me within a few days of it being picked up.

21 de marzo de 2026
Logotipo de Rattanpark Furniture

Respuesta de Rattanpark Furniture

Thank you for taking the time to share your feedback.

We are very sorry that your order arrived damaged and fully understand how disappointing this must have been—especially as it was the last pair of sun loungers matching your existing set.

We would, however, like to politely address the final remark included in your review. Upon receiving your email regarding the damaged delivery, our team contacted you as quickly as possible—within a matter of minutes. Our customer service team then spoke with you by phone to discuss the situation and agree on a convenient collection date.

As communicated, we confirmed that the refund would be processed promptly once the goods had been collected. This is exactly what was done—the refund was issued immediately after collection. At the same time, we informed you that, depending on banking and system processes, the funds may take 2–4 working days to appear in your account.

In light of the above, we feel that the final part of the review may not fully reflect the course of events or the level of support provided by our team. We always strive to respond quickly and to support our customers at every stage of the process.

Once again, thank you for your feedback. We respect your perspective and treat every comment as a valuable opportunity to further improve our service.

Valorada con 4 estrellas sobre 5

Cambridge corner sofa with fire pit

We received our Cambridge corner sofa with fire pit last week. Can only say Wow!! We love it. Fits our gazebo perfectly!!
Unfortunately we were short of the corner brackets for the screen to the fire pit. One email to rattan park with a phone call back from Dan and replacements were DHL'd to us the same day!!
We bought the weather covers too. These are amazing quality, good thick waterproof material with drawstring bottoms and clip ties to secure.
Only criticism if I had one would be the courier company that delivered. I had to chase them 3 times to secure a delivery slot over 2 weeks after purchase, a little disappointing. But once slot was secured it arrived on the day and in the desired time slot. Because of this I had to go 4* rather than 5.
Thanks Dan and Rattan Park, great product!!

27 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend - Excellent quality

Bought my furniture from here, the quality is great, communication was great and quick delivery. 6 months later I bought the covers and again fast delivery and high quality. Always a worry ordering on line but do not hesitate to use this company, they are a fraction of the price of in store furniture sets.

1 de marzo de 2026
Valorada con 5 estrellas sobre 5

Excellent quality garden furniture and service

I recently purchased garden furniture from Rattan Park and the whole experience was excellent. The order process was straightforward, delivery was on time, and everything arrived very well packaged. The furniture itself feels solid and well made, looks great in the garden, and was easy to assemble with clear instructions. Communication from the company was friendly and professional throughout, and I appreciated the personal note and request for honest feedback. Overall I’m very happy with both the product and the service, and would happily recommend Rattan Park to others.

17 de febrero de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Arm chair cover ordered but does not…

Arm chair cover ordered but did not cover chair to the ground - other covers ordered all cover furniture to the ground so not sure why armchair one was not made to same spec ! Company has since come back and advised cover was not manufactured at factory to correct spec and given full refund so have now adjusted review - ideal would be get product 100% correct first time.

1 de diciembre de 2025
Valorada con 3 estrellas sobre 5

Rain covers

I ordered rain covers , but didn’t check sizes , just looked at photo, so it didn’t fit my sofa. I could use the covers for the chairs & table, so I asked if I could buy an individual cover for a 3 seater sofa , you don’t do this so I had to go elsewhere .

28 de noviembre de 2025

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