Raxid Ltd  Opiniones 8

TrustScore: 3.5 sobre 5

3,5

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Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

THE JOURNEY OF PERSISTENCE RAXID started as a young British motorcycle boots brand that has expanded to gloves and clothing. We started in 2015, and now we are known for what we deliver within just a few years. Our goal is to provide exceptional quality products at affordable prices without compromising on product quality & functionality. We develop our products at exclusive production facilities, and while developing all our products, we discuss with the experts in the motorcycle industry & implement their suggestions accordingly. All our products are made as per CE and UKCA standards. Furthermore, Raxid collaborates closely with approved notified bodies to rigorously test materials, components, and final products. So that after all in-house research, testing, and fine-tuning, well-made products are presented to the market. We really care about the user’s experience, so to make it exceptional, we look at our product’s details and packaging very carefully. Our vision is to be the biggest, brightest & most appreciated motorcycle boots & clothing brand in the UK. For that, we will keep working hard & keep looking for support from awesome individuals like you. RAXID RIDE THE DIFFERENCE


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

8 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 2 semanas

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Valorada con 5 estrellas sobre 5

Great Quality, Highly Recommend 👍

Absolutely amazing quality of the denim vest, I’m really impressed. The design is outstanding and definitely stands out from the rest.

I also bought a new pair of boots and they’re perfect. I just came back from heavy rain and they stayed completely waterproof, even in really wet conditions.

This brand is proper solid, really happy with it. I’d 100% recommend.

14 de abril de 2026
Opinión espontánea
Logotipo de Raxid Ltd

Respuesta de Raxid Ltd

Hi Kevin

Thank you for your great feedback! 👍

We’re really happy you love the vest and boots and that they performed well.
We appreciate your support and recommendation!

Thank you for choosing RAXID.

Raxid Team

Valorada con 1 estrellas sobre 5

New long adventure motorcycle boots not waterproof.

I purchased new long adventure motorcycle boots full length in September; however, they have been in use only 6 times since purchase. They have been used in wet conditions once and failed to keep my feet dry during the second use.
The boots are advertised on Amazon as “Waterproof and breathable. Stay dry with a waterproof membrane and breathable polyester – ideal for all weather, all season long”. In addition, the Amazon under “features & Specs lists the boots as “waterproof”. these boots are not waterproof, this is also a message, copied and pasted to here from the seller..
"Please note that Darwin Boots meet the EN 13634:2017 water resistance standard.
They are waterproof from the sole up to 2 cm above the sole line.
To pass the test, any dampness inside the boot must not exceed 3 cm²".
not even waterproof shoes ? my left boot leaked between the sole and boot, they offered an inspection of the boots of which would of taken up to 7 weeks, not acceptable as I will be needing boots in the spring for protection of my feet and legs, the description also states 12 months guarantee, not true in this case. I just think other buyers should know this, thanks.

26 de febrero de 2026
Opinión espontánea
Logotipo de Raxid Ltd

Respuesta de Raxid Ltd

Dear Customer,

Thank you for sharing your experience and feedback. We understand your concerns and appreciate you taking the time to explain the issue.
As mentioned earlier, the Darwin boots meet the official CE requirement EN 13634:2017 water resistance standard. However, in rare cases, a manufacturing fault may occur, although we have not received similar complaints for this model.

To properly assist you and assess the issue, we have requested the item to be returned for inspection. This forms part of our standard warranty procedure.

As the boots were purchased approximately six months ago, they are outside our 30-day refund or exchange period and the 60-day period for waterproof or general concerns. However, they remain covered under the 12-month manufacturing warranty, which applies to manufacturing defects only and requires inspection before any decision can be made.

However, we take customer feedback seriously, as it helps us improve our products and services for our customers.

We always aim to provide the best customer service and resolve issues fairly and as quickly as possible.

Kind regards,
RAXID Team

Valorada con 5 estrellas sobre 5

I emailed customer service ref

I emailed customer service ref: replacement motorcycle boot clip as it keeps popping open while walking or riding , the boots are about 3 years old and wasn’t making a claim I offered to purchase them , however Raxid customer service said they would post two pairs at no cost .

1 de enero de 2025
Opinión espontánea
Logotipo de Raxid Ltd

Respuesta de Raxid Ltd

Thank you for your kind feedback and for choosing Raxid.

We’re glad we could help and support you. Customer satisfaction is very important to us, and we are always here for our customers even after purchase.

We truly appreciate your trust in our brand.

Thanks,
Raxid Team

Valorada con 5 estrellas sobre 5

Service over and above with my Basta V boots.

I purchased a pair of the Basta V boots but unfortunately I needed a size bigger. I contacted customer service and they sent out a new pair of boots on overnight delivery and they arrived just in time for my road trip to Spain.
Seldom if ever, have I come across better service than this, they truly went that extra mile to get me my boots in time.
I have no hesitation in recommending Raxid to all my biker friends. If I could award them 6 stars I would.

16 de agosto de 2024
Opinión espontánea
Logotipo de Raxid Ltd

Respuesta de Raxid Ltd

Thank you so much for your kind feedback and support.

We’re glad we could help and get your Basta V boots to you in time. Really appreciate your recommendation and trust in Raxid.

Thanks,
Raxid Team

Valorada con 5 estrellas sobre 5

Customer Service

I Can't fault Raxid had a pair of Exodus adventure boots which were well worn and out of warranty one of the straps broke, I contacted their customer service to ask if spares were available and they replied within hours and told me they are sending out replacement straps FOC, 5*

18 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Kevlar Leggings & Shirts Raxid / ACTIVA Motorcycle Boots

Bought bunch of items from RAXID.
Kevlar Leggings & Shirts are super comfy, seems & works super sturdy.
Also bought their Activa Motorcycle Sports Boots, astonishing design, Super Comfy & Engineered protection. Their products are truly CE & UKCA Approved that is a BIG YES for peace of mind.

15 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class customer service experience…

First class customer service experience when I had to get a replacement clasp for one of my Raxid Storm boots (which were 2 years old). I will definitely use them again when I need biking gear.

13 de abril de 2023
Opinión espontánea

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