Unexpected customs fees.
I ordered a kid’s jacket from Puddleducks Kids for €77.61 (including €11.95 shipping), but now La Poste (France) is asking me to pay 23 euros extra customs/fees before delivery. At checkout and on the product page there was no clear notice that customers in Europe may have to pay additional taxes or import charges. This was a surprise and added cost. Other sites sell similar items for comparable prices without unexpected fees. Please make international customs/tax charges much clearer before purchase.
Respuesta de Puddleducks
This is clearly stated on our delivery page :-
https://puddleduckskids.co.uk/pages/delivery
We provide a secure delivery service to most International destinations via International Tracked & Signed Delivery or Courier Service.
Please note that customers living outside the UK may incur local taxes and import duties, which may involve delays. All goods are delivered duty unpaid and the customer is solely responsible for the payment of any of these additional charges that may be imposed. It is best to check what your rates and limits are in your individual country.
