Razorpay Opiniones 423

We had a very disappointing experience with Razorpay.

Our merchant account was suddenly permanently disabled citing a vague “violation of Terms of Service,” but no specific reason, clause, or evidence was ever provided. This lack of transparency is extremely concerning for any business relying on a payment gateway.

From our side, the only recent activity was removing an old bank account and not immediately updating the new one, which led to settlement failures. This was clearly a technical/operational mistake, not a policy violation or fraudulent activity.

Despite this, Razorpay took a drastic step by disabling our account and holding our funds for 120 days, which has significantly impacted our business operations and cash flow.

Support responses have been generic and unhelpful, with no real explanation or resolution offered.

We expected a fair review process, proper communication, and an opportunity to resolve the issue — but none was provided.

Key concerns:

No clear explanation of the alleged violation
No transparency or evidence shared
Severe action taken for what appears to be a minor issue
Funds blocked for an extended period
Poor and non-responsive support

We strongly urge Razorpay to improve their transparency, communication, and merchant support processes. Businesses deserve clarity and fair treatment.

Worst Payment Gateway, Never use this payment gateway it scammed me 2400rs saying for business registration and till now it has not refunded

DON'T EVER use their company registration service which is a total lie and bait tactic.

They don't register the company at all but move all your data to startup-movers without informing you correctly but hiding it deeply in TOS.
They advertise BIG 1499 RS professional fee which later turns in 6000 RS because of governmental fee which are not so high.

If you even decide to pay the 6000 Rs to proceed quickly and not lose time they have forms created which nearly ALWAYS create problems so you need to call or write to startup-movers customer support which they are waiting for.
But instead of fixing a minor problem they send you a new offer but this time 30000+ Rs for basicly adding the information you can't add into the form manually calling it special problems which needs to be resolved.
PUR BAIT AND SCAM TACTIC.
Also startup-movers disabled posting reviews on google as they got flooded with one start reviews from foreigners.

If you don't want to deal with trouble i recommend avoiding their company registration service

They can't even be bothered to reply to our emails. Terrible company.

After signing up (had to follow up a couple of times to wake them up), account was opened. After just 3 days of launch and multiple transactions done by our customers, they stopped settlement! Now they want testimonials from our customers, bills issued, proof of service and goods provided, agent visit to our doorstep to check authenticity (still awaiting), etc.

My question is why was the account even opened and running before all these questions are asked?

And to make things worse, customer support team.

Bad.
I do not understand why it is even exist when payment failing continuously. Or is it a way of gaining people's identity?!

This company is a joke. Really pathetic experience. First of all they say it is rs 1499 to register a company then make you pay 10 times of that. They make you pay first then rest of process starts. Then they send your information to third parties who do not even read a thing that you filed in the form. And copy 35 people in an email sharing all your information. No concept of privacy or transparency. They are simply fooling customers.

Oh, Razorpay, you really nailed it this time. I just needed a basic domain change — should’ve been easy, right? But no, instead of actually helping, I got a 30-minute lecture from your sales team. Love how you guys turned a 2-minute task into an hour of me questioning my life choices.

Other platforms can handle a simple request without making their customers feel like they’re asking for the moon. But hey, if you’re into wasting your customers’ time, I guess I’ll just look for someone who actually knows what they’re doing. Keep up the "great" work.

Pathetic KYC Process - cost me thousands of dollars in revenue missed

My LLP has a completely legitimate and common structure: I am an NRI holding 90%, and the India-resident partner holds 10%. Yet the system blindly forces KYC from the majority partner, even when that partner is an NRI and cannot complete India-specific verification. At the same time, the India-resident partner is blocked because his shareholding is “only” 10%.

The result? A compliance deadlock created entirely by Razorpay’s own system design.

This is not a regulatory requirement issue. It’s a product logic failure. Product teams are definitely inexperienced and immature.

Instead of accommodating real-world business structures, the onboarding flow is rigid, poorly thought through, and clearly not designed with cross-border ownership scenarios in mind. For a company positioning itself as a modern fintech platform, this level of inflexibility is surprisingly stupid.

Support has been slow and unable to provide a clear resolution, turning what should be a routine onboarding process into an unnecessary operational bottleneck.

If your entity has any NRI participation or even mildly non-standard equity distribution, RUN!

Razorpay’s KYC process is extremely poorly designed and has wasted a significant amount of my time.

My LLP has a very common structure where I, an NRI partner, hold 90% equity while the India-resident partner holds 10%. The platform forces KYC from the majority partner even when that partner is an NRI and cannot complete India-specific verification. At the same time, the India-resident partner is blocked from completing KYC simply because his shareholding is exactly 10%.

This creates a ridiculous deadlock where neither partner is able to proceed, effectively blocking business onboarding for no valid compliance reason.

Instead of enabling businesses, Razorpay’s onboarding process feels rigid, outdated, and disconnected from real-world company structures. Support has also been slow and unhelpful in resolving what should be a straightforward scenario.

If your business has NRI involvement or a non-standard partner structure, be prepared for unnecessary delays and frustration.

Extremely disappointing and misleading experience with RegisterKaro.
I paid ₹75,500 to RegisterKaro for company incorporation, statutory compliances, and Startup India–related services based on the assurances and commitments made by their representatives. From the very beginning, I was asked to make advance payments, including MCA-related fees, with promises that all services would be completed smoothly and within a short time.
Even after several days, no proper service was delivered. The panel/portal provided to me was faulty and did not reflect the services correctly, despite multiple follow-ups. Instead of resolving these issues, I was continuously pressured to purchase additional services that were not required at my business stage.
During the sales discussion, I was also given misleading information regarding Startup India/Wadhwani funding, which created urgency to take the service immediately. Later, I discovered that this funding window had already closed, which completely broke my trust.
When I finally requested a refund due to non-delivery and loss of trust, the situation worsened. I was contacted by RegisterKaro and asked to delete my negative reviews and share my payment QR code, with the assurance that my refund would be processed. After I complied and deleted all the reviews, I was told that since it was a Saturday, the refund would be credited on Monday.
It is now Monday evening, and the refund has still not been received. My calls and follow-ups are again going unanswered. This shows a clear pattern of repeated promises without action and a complete lack of accountability.
Based on my experience, I strongly advise others to be extremely cautious before making any payment to this company.

Extremely unprofessional service and one of the worst payment companies we have dealt with.

We paid ₹9,000 upfront for a POS machine, which was never delivered, yet Razorpay’s system falsely shows the order as delivered. This is either gross incompetence or a serious operational failure.

It has been more than 4 months of continuous follow-ups. Their support team does absolutely nothing except raise tickets and close them without resolution. No ownership, no callbacks, no timelines — just scripted replies and silence.

This experience clearly shows how unreliable Razorpay is. If they cannot track or deliver a paid device, one can only imagine the risk involved when there is actual fraud, settlement disputes, or large amounts of money involved. Businesses are completely left on their own.

We operate a large performing arts company with high transaction volumes, and based on our experience, we strongly warn businesses to stay away from Razorpay. There are far more reliable payment providers in the market who value accountability and customer support.

This company should seriously re-evaluate its support and fulfillment systems before onboarding more businesses.

Pathetic gateway. Try to accept money and you will need 30 min and no guarantee. I have sent money and there is no trace. Trying to login, you will have to wait wait and wait

They will remove you if you are selling pricy items and give no reasons but scammers can use if they sell 500 rs items no delivery also they will allow as its small items . razorpay should be banned

Don't know how to start after seeing all these reviews. Seems people coming here to rate Razorpay on how bad they are.

We are a Pvt. Ltd. Company recently registered for Wholesale, Retail, Import, Export & ecommerce services with Govt. Of India and accordingly registered for international payment gateway services. Even after having all required approvals, certificates and documents in place, they rejected International Payments and provided no reason nor did they Gave any window to update any other requirements. We were annoyed by their unprofessional behaviour and requested to close the account.

One of the department understood the mistake and immediately activated international payments and sent confirmation mail.

After few minutes, another department called us and informed that our account is suspended as per our request. Seriously?

So understood, there are no serious policies in place. Everything is working on "God Knows" mode. Thank God, we closed our account and now we realize what is coming had we continued with their account after seeing all these reviews.

People who are serious about their business should think 10000 times before considering Razorpay services.

If there was a rating below one star, I'd give it. Razorpay is hands-down the worst payment gateway I've ever used—nothing works after registration.

No payment process via the WordPress plugin.

No payments in Indian Rupees.

No payments in other currencies.

No payments via quick payment links—absolutely nothing functions.

You can't even update basic personal info, like your business picture, contact number, or WhatsApp details.

Customer service? Non-existent—they ignore every request. Razorpay isn't just the worst payment gateway; it's the worst online service period. I deleted my account after this total disregard.

In India, Razorpay is the only thing you need for payment.

For every small issue they take 24-48 hours to fix the issue on live websites no matter how much customer get lost the orders because of poor integration of razorpay magic checkout

I had been trying to add a payment gateway since last month, but nothing was working. I finally switched to Cashfree and completed the setup in just 10–15 minutes.