Recreation Outfitters Opiniones 

220
TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I bought a plastic cover replacement for my outdoor umbrella. However, after three weeks, Recreation Outfitters has not shipped it. I've emailed twice to follow up but have not received any replies... Ver más

Valorada con 1 estrellas sobre 5

This company does not respond to calls or emails. In fact I am unsure if it even exists in an order fulfillment capacity, I ordered something from them in Jan. As of today they are still saying the... Ver más

Valorada con 5 estrellas sobre 5

The swivel seat kit is great! High build quality is very evident. It fits perfectly on my NRS PIKE inflatble kayak and raises the seat 12 inches above the kayak floor. The swiveling feature is very... Ver más

Valorada con 5 estrellas sobre 5

We are extremely pleased with how smoothly the process went and the quality of the furniture! We purchased the Hanover Monaco 7-Piece Aluminium Frame Dining Set With Six Swivel Rockers and we couldn't... Ver más

Información sobre la empresa

  1. Tienda de muebles

Escrito por la empresa

Recreation Outfitters offers top brands for all of your Recreation needs. Browse the best inflatable kayaks, the best patio furniture, and outdoor heaters. Recreation Outfitters is dedicated to being a trustworthy resource, where customer's know that they're getting a quality product.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

220 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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3,1

Todas las opiniones

(220)

18 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Everything I was ever told was true and ...

Everything I was ever told was true and every time I asked for help I was helped quickly and professionally. The item I purchased actually had a defect and the support team helped correct the problem perfectly. Thank you all - I will be back!

8 de noviembre de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for the great review!

Valorada con 5 estrellas sobre 5

broken leg 2 months later…

i had a broke leg on my 70in fireplace but didn't open the box until 2 months later because i was having a room built on to my house and Raj in customer service was very nice Impatient with me and and save the day thank again Raj 👍

23 de octubre de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for the nice review! Raj is great!

Valorada con 5 estrellas sobre 5

Good customer service

Good customer service, followed up. Item was delivered about 4 business days later

18 de octubre de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for the great review!

Valorada con 5 estrellas sobre 5

The customer servic representative was helpful

The customer service representative was friendly and helpful and corrected a mistake I made. He made it easy for me to return an item and get refund and get the correct item on order and shipped. A follow up call was made the next day to check with me if everything was OK. Thanks Raj for you assistance and following up the next day. Made me feel better that everything would be ok. I will order from you in the future. Ed

12 de octubre de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for the great review!

Valorada con 5 estrellas sobre 5

Customer Service Guidance

Raj was awesome to help me the way he did! He is a very effective customer service Agent.

3 de octubre de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for the great review!

Valorada con 5 estrellas sobre 5

Wonderful experience!

We just moved to Florida and I needed a new dining set for our lanai. I finally found the perfect set at Recreation Outfitters. I had a few questions and called the company directly. I spoke to Raj who was absolutely wonderful. He answered all my questions and helped me with a delivery date that coordinated with our schedule. The set arrived on time and in perfect condition. Thanks for making this so easy for me. Your website is easy to maneuver and I am already starting my wish list.

28 de septiembre de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for the great review!

Valorada con 1 estrellas sobre 5

Poor Customer Service

I followed the direction asking to cancel an order that I saw was not yet shipped. I reached out via chat as well. I was not given a clear answer via chat and never got any response via email. Now it appears that the item has shipped, and I will likely be out the shipping cost to return it.

18 de septiembre de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

We're sorry this was shipped before you were able to cancel. Many items ship within a couple hours, we're sorry this happened.

Valorada con 5 estrellas sobre 5

Question regarding maintemance

I had a question regarding weather and maintenance and RAF got the information and called me back promptly.

14 de septiembre de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for the nice message!

Valorada con 5 estrellas sobre 5

Good communication and response

Good communication and response. zour sales representative Raj provided all of the information we needed to
make our decision.

11 de septiembre de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for the great review!

Valorada con 5 estrellas sobre 5

We purchased a water trampoline fromRecreation Outfitters…

We purchased a water trampoline from Recreation Outfitters and unfortunately had to return it for insurance purposes. Recreation Outfitters not only understood the issue I was dealing with but rectified the situation. I will definitely be making future purchases through Recreation Outfitters. Thank you.

27 de agosto de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for the nice review. We’d love to assist in the future for any recreation needs!

Valorada con 5 estrellas sobre 5

Customer Service is King

With todays companies lacking real people on the other end of the phone and a take it or leave it scripted answer response....not here. The customer service team went above and beyond to satisfy the order and to make a challenging issue seem like a walk in the park.

21 de agosto de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for the very nice review!

Valorada con 5 estrellas sobre 5

Fast shipping

Fast shipping. Item was exactly as described and worked.

16 de agosto de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for the very nice review!

Valorada con 1 estrellas sobre 5

I marked the option payment plan

I marked the option payment plan. But it charged me the whole amount

13 de agosto de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Hi there - I’m sorry the payment option didn’t function as you thought. The payment plan is not something we directly control. However, if you’d like to cancel, we can certainly help with that, and your item would be refunded. (With applicable shipping fees if it qualifies) thanks!

Valorada con 5 estrellas sobre 5

RO website easy to navigate

RO website easy to navigate; price beat that of competitors.

8 de agosto de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for the kind review. Have a great day

Valorada con 5 estrellas sobre 5

easy

easy! It was simple to use!

7 de agosto de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you so much for the nice review! Have a wonderful day

Valorada con 3 estrellas sobre 5

I was not happy with the extremely high…

I was not happy with the extremely high shipping cost.! The item I ordered was $19.99 and the shipping was that same amount. So literally my $20 item became $40. I asked if they could lower the shipping cost and after much deliberation , I was given $3 off. Then I asked if I could have a coupon for this first time order ftom your company and they weren’t able to give it to me. It made me extremely discouraged to order from your company.

26 de julio de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for your valuable feedback. I will pass this along to our pricing team to see if anything can be done to lower the shipping costs for future orders. Sometimes in expensive items are expensive to ship due to size. We appreciate the feedback.

Valorada con 3 estrellas sobre 5

I like the quality &but!

I like the quality & the price of the furniture I was looking for but I was denied the payment plan with no reason! Wasn’t happy about it.

25 de julio de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for your valuable feedback and taking the time to let us know. Have a great day!

Valorada con 1 estrellas sobre 5

RIDICULOUS!

I have written a total of 5 reviews in my whole life BUT THIS COMPANY IS RIDICULOUS. I am so irritated that I have stopped my world to write this review. Odered online on July 9, C.Card charged on July 10 and nothing since then!! No one has a clue in their customer service department. Supposedly emails and tracking is being sent BUT, 12 days later and still nothing! No one seems in charge - nothing seems organized. If I ran my business this way, I would be bankrupt in nothing flat! Absolutely un-professional. I would recommend anyone but this company based on what I am going thru!

22 de julio de 2023
Opinión espontánea
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Respuesta de Recreation Outfitters

Thank you for your valuable feedback. I will escalate this to the appropriate team

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