Who came up with the false advertising on TV about Red Energy service? My last attempt to contact them involved four phone each being on hold for minimum of 45 minutes and still no answer. This compan... Ver más
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Consulta las opiniones de los clientes
I have been with red energy for 6 months, always great service and is nice to always speak with someone from Australia, not a outside company. A+ can recomend.
Really poor, my first bill was dramatically wrong, then it became a nightmare to fix, everyone I spoke to gave me a different story, I was told things would happen that didn't, and meanwhile the bill... Ver más
I thought about joining this Australian company .. I am self retired hone owner owe no one anything but yet they say I am not financially stable for their account..... I have tried yo talk them but le... Ver más
Información sobre la empresa
Información de contacto
570 Church Street, 3121, Cremorne, Australia
- 131 806
- redenergy.com.au
2,0
Malo
127 opiniones
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Very poor customer service
Very poor customer service, and they still haven't invested in technology to make engaging with them easy. To cancel, you have to call them and wait on old hold for hours. Many better, mobile first energy companies out there.
18 de julio de 2022
Opinión espontánea
Most expensive & false advertising.
29 de abril de 2022
Opinión espontánea
Best Customer Service!!!!
30 de octubre de 2021
Opinión espontánea
This company uses pathetic intimidation tactics to get customers to sign up with them
"Leanne Gunstone" of this company keeps sending me mail threatening to disconnect my Gas service if I don't sign up with them
When I informed their Customer Solutions team via email that I am already with another provider and do not have anything to do with Red Energy, someone named "Callum" still tried to persuade me by saying "You have received this letter from Red Energy as we are financially responsible for the meter and gas supply. If no action is taken, we will disconnect the gas meter at the soonest available time."
I replied asking " why did Red energy decide to be financially responsible for the meter and gas supply without my consent and authorization?" and haven't heard back from Callum for 10 days now.
I thought they have given up but received another 2 letters yesterday
This is disgusting and pathetic behaviour - harassing me with threats to disconnect when they even don't know my name and has no way of sending a bill.
Don't know how they are allowed to conduct business in this shameful manner.
5 de junio de 2021
Opinión espontánea
terrible company to deal with
terrible company to deal with. Took over 3 months to get my electricity connected after many phone calls. Still waiting on a call back when there was a problem with my bill back in Nov. Going to move to another supplier.
31 de enero de 2020
Opinión espontánea
Unhappy with how Red Energy closed my…
Unhappy with how Red Energy closed my gas & electricity accounts. They direct debited my credit card without a single statement showing a matched value. The amount charged lay buried in multiple statements across both accounts. That's not how it's done. I need to evidence the credit card charge to the ATO. If I give them multiple statements and say "go work it out" they would reject them. A restaurant doesn't say "pay us this amount but go check the menu" to work out how they got the total. They itemize the bill. That's how they do it and the how the commercial world does it. Aside from that, no issues. Lift your game, Red Energy.
22 de agosto de 2019
Opinión espontánea
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