REGN Opiniones 308

The 2 packs of eco laundry sheets I ordered arrived in broken and torn boxes. They had clearly been despatched that way as the outer packaging was in perfect condition. I emailed info at REGN twice with photos to complain. But though the email seems to have been delivered, they have not replied. I will try and buy my Eco Laundry Sheets somewhere else.

Great products and reasonably priced

Great service, great products

Good quality products. Quick delivery

UPDATE: The retailer's argument is legally invalid because the courier failed to complete the service to my address. Not only am I entitled to a 14 day cancellation with a full refund, under UK law, a parcel is not legally "available for pickup" if it is left in a completely different postal district due to courier failure.Because they failed to deliver to my home address twice and then misplaced it in Camden, the delivery contract was breached. Under the Consumer Rights Act 2015, goods remain the retailer's risk and responsibility until they are physically delivered to your possession at the address provided at checkout.

It's actually crazy the lengths they'll go to not to refund me the original postage cost.

The fact they're trying to justify this is also wild (see response below). Royal Mail failed to deliver multiple times. That's not on me. They took it to a random collection point in Camden, nowhere near my address. Also not on me. I only chose to get it sent back because my hands were tied and they advised me to. There's no way this is legal.

Original review: I would not shop here again. Kept arranging delivery attempts with Royal Mail, but twice nothing turned up. I mentioned this to them and the fact that I didn't want to keep arranging failed deliveries, or collect from a post office that was not remotely local. They told me to leave it and that the item would be sent back at which point I'd be refunded. I was fine with this as these things happen and it was no biggy. But now they are refusing to refund the original postage cost. They never mentioned this when they advised me to leave it. This is also illegal as the service they chose failed. Not me. They need to take it up with Royal Mail instead of making me responsible for them not delivering or taking it to the correct collection point. Have been going back and forth for months now, first wanting a refund then waiting for the item to be returned back to them so I could get my refund. I was very patient despite not getting the item in time. This is really really disappointing.

Returning customer. I love the products.
Easy to order. Arrived on time.
Thanks

Bought something once and have been trying to unsubscribe for about a year now. They wont take any notice and keep emailing me.

Any item purchased can never be returned or refunded. Products 'not sealed' so get out clause of 'hygeine' rule. Company chooses to not seal. Other similar companies Jude and Modibody allow returns and refunds. Products are not true to size ordered so never fit but never can be returned. Defrauding customers out of their money

Very prompt delivery, and very happy with parum laundry sheets.

No problems!

Lovely range of products, good value, easy ordering, would recommend, good delivery.

Excellent range of products, rapid delivery, all good.

Good customer service, but if you are in a hard water area really don’t try these. They left a dreadful white film on metallic surfaces which was hard to remove afterwards. Very disappointed. ☹️

At the start of the year, I bought a reusable metal coffee filter stand, which - according to the product description - would be "reusable for years". It fell apart after 3 months. When I emailed Regn, this was their reply:
"I’m sorry to hear the coffee filter stand has come apart. These stands are made with fairly delicate wire legs, so they do rely on careful handling and positioning during use and storage. Over time, this type of item can weaken through normal use, and after several months it would be classed as general wear and tear rather than a fault.
As this was purchased at the start of January, it falls outside of what we would be able to cover."

I replied, explaining that I had only handwashed the item, and left it to air dry. They did not respond. I feel that the item description was misleading. Will now have to try soldering it myself! Not good for something that is meant to last for years - hardly a sustainable option.

Don't give them your email address. They never stop emailing! Your inbox will be full.

Great product for a party. Robust.

Great variety of products
Prompt delivery and willing to listen

The colour of the tea towels was much darker than they appear on the website and the material was very thin. I had to send back, their refund policy is arduous and costly. I will not shop here again.

Prompt delivery, well priced items, eco friendly packaging. Both brush and washing up sponges are good.

Excellent service and quick delivery. Excellent quality highly recommend.