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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

The 2 packs of eco laundry sheets I ordered arrived in broken and torn boxes. They had clearly been despatched that way as the outer packaging was in perfect condition. I emailed info at REGN twice wi... Ver más

Valorada con 5 estrellas sobre 5

I’ve been happy with the products I’ve had , reusable bamboo towels instead of paper one, soap sheets , bin bags foil. Have also sorted out Any queries I’ve had. Disappointed to read a Trust pilot h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Love the laundry sheets, so easy to use and definitely washing everything as well liquid or powder. Foaming handwash is great too . Yet to use anti -bac or scouring pads or toilet bomb, but am confide... Ver más

Valorada con 5 estrellas sobre 5

First look as had an email saying they now sold some laundry sheets I'd bought before, however, I saw their own at a cheaper price so decided to try them and will not be going back as they are great.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de salud y belleza

Escrito por la empresa

At REGN, our entire purpose revolves around developing ethical, eco-friendly products for the benefit of our valued customers and the environment. We are dedicated to the sustainable movement and do everything in our power to provide fellow eco-warriors with the products and resources they need to lead a more conscious life.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

308 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 85% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Reviewing my laundry

I have used REGN laundry sheets for a couple of years now and it was only recently that I returned to look at the website that I realised how the range has grown. This is a really forward looking company with quality products at competitive prices. I love it.

21 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

CUSTOMER SERVICE ABISSMAL

Ordered a Christmas present. The box was totally torn and crushed. They want me to pay to send it back I wouldn't be able to give this as a gift so it's totally not fit for purpose. The
Customer service they offer is horrendous!! BEWARE!!!

15 de diciembre de 2025
Opinión espontánea
Logotipo de REGN

Respuesta de REGN

You’ve left six reviews on here and every one of them is negative. That suggests this isn’t about one genuine issue, but a wider pattern of dissatisfaction when things don’t go exactly as you expect.

To be clear, the product itself was not damaged. The outer box was slightly squashed, which does sometimes happen in transit, but it was still intact and perfectly usable. We explained this clearly and offered a return in line with our published policy. As the item was not faulty, return postage would be the customer’s responsibility, which is standard practice and stated on our website.

Good customer service doesn’t mean ignoring procedures or offering outcomes outside our policies. It means responding, being transparent, and treating all customers fairly and consistently. We did exactly that here.

We’re always happy to help, but we won’t accept exaggerated claims or unfair characterisations simply because the outcome wasn’t what you wanted.

Valorada con 5 estrellas sobre 5

Laundry sheets

Last year at christmas i gifted friends and family biodegradable kitchen sponges as a stocking filler and this year its laundry sheets in there. Changing the world one plastic free swap at a time. I use these things myself obviously - really why wouldn’t you ?

15 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad customer service and products.

Bad customer service and products.
Products unusable due to the most appalling fragrance/ chemicle smells. I ordered cloth sponges and tumble dryer balls. The smell on them won’t come out in the wash and secondly I shouldn’t have to try… I spent a lot of money. Organic cloths with that one them is a joke. I simply asked to return and that they pay for the returns. After going back and forth they won’t stating they are not faulty. They are faulty as I can’t use them.. they expect me to put my clothes in a tumble dryer with that smell ? We are really eco friendly as we don’t not use any fragrance or chemicals. They need to take responsibility how their so called eco things are being transported and stored. Shocking behaviour from them, shame on you.

7 de diciembre de 2025
Opinión espontánea
Logotipo de REGN

Respuesta de REGN

Hi Sally,

We’re disappointed to read this review, as it’s not an accurate reflection of what happened.

You received cloths and dryer balls that contain no added fragrances or chemicals. We do not advertise them as scented or unscented because there is no fragrance added. A natural material smell or a personal dislike of a scent does not make a product faulty.

You asked to return your order, and we accepted your return request immediately. The only point of disagreement was your demand that we pay your return postage. As a small business we already covered your outbound postage, and you also received 20% off the original price. Returns for non-faulty items are made at the customer’s cost, which is standard practice.

Your claim that the products are “unusable” because you personally dislike the natural smell does not meet the definition of a faulty item. You were still offered a full refund upon return.

It’s also worth noting that you have left multiple 1-star reviews for several other businesses on Trustpilot, all with similar complaints. We work hard to treat customers fairly, but we cannot take responsibility for preferences that fall outside what the product promises.

Your return remains accepted, and we will refund you in full as soon as the items arrive back with us in unused, sealed condition.

We stand by the quality of our products and the accuracy of the information provided to you throughout this process.

Valorada con 1 estrellas sobre 5

Aggressive marketing and after-sales

I wasn't unhappy with the products that arrived, but I am very unhappy with their extremely aggressive and persistent spam marketing ever since. I have tried and tried to unsubscribe but still the emails come. I even wrote to them directly, and now the emails come twice. If you dislike that sort of thing you would be well advised to find another supplier.
In response to the reply from REGN. 1) Read my first review properly. I didn't complain about the products. 2) Your spam IS very hard to get rid of, and after I emailed you directly to ask you to stop it DID double. Clearly you didn't read that email correctly either!

5 de diciembre de 2025
Opinión espontánea
Logotipo de REGN

Respuesta de REGN

Hi Sarah,

Thanks for your review. I’m sorry to hear you weren’t happy with the products, though we haven’t had any email from you about this or any request for support. We always sort things quickly when someone gets in touch, so it’s disappointing to hear this for the first time in a public review.

On the marketing side, we don’t send emails twice a day. In fact, we only send a few per week. The only exception was during Black Friday week when we had a new offer each day, which is standard for most retailers. The only way you’d receive duplicates is if you were signed up more than once, which can happen if someone enters their details again to access new-customer offers.

When someone unsubscribes, it usually takes effect within 24 hours. In rare cases it can take up to a week while all the platforms we use sync, but it doesn’t continue beyond that.

We take feedback seriously, but it does need to be fair and accurate. If our approach or our products don’t suit you, then it’s clear we’re not the right fit as your supplier.

Valorada con 5 estrellas sobre 5

I love this website

I love this website. I've used them before, the bamboo cloths are so soft and the environmental choices are brilliant. I will definitely be buying from them again. Please keep it up REGN!

10 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Zero Waste Club Plastic-Free Tea Strainers

I ordered Zero Waste Club Plastic-Free Tea Strainers. Website was very easy to use. I love that we are no longer drinking micro-plastics with each cup of tea made from teabags. So I ordered some more for Christmas presents and spares for us! Delighted. Thank you.

16 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the laundry sheets

I ordered the laundry sheets scented. I really like them because they wash your clothes well and the perfume is subtle and pleasant. They arrived very quickly! I also ordered the scent booster beads which I probably won’t order again as I think they’re quick expensive because you need to use a lot to smell anything different….But definitely will keep ordering the laundry sheets.

22 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products!!

Love the laundry sheets, so easy to use and definitely washing everything as well liquid or powder. Foaming handwash is great too . Yet to use anti -bac or scouring pads or toilet bomb, but am confident that they will perform. Hope they'll keep prices keen otherwise I might think twice about buying, but would be sad as I love these products.

20 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

We have been using the dissolvable…

We have been using the dissolvable paper laundry sheets for some time now annd we will not go back to huge plastic bottles of detergemt. Once we ordered scented by mistake (wife is allergic to them) I was asked to return them and they were echanged very quickly for unscented. Brilliant customer service which is very important to us as we are both in our eighties!

20 de octubre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Technical Failings

Systems don’t work, I ordered a subscription and the item came wrong, I took that it could be my mistake and kept it. So I just reordered the correct item and cancelled my subscriptions. Though this morning I get an email with out notice of pending subscription (even thought I cancelled) and that it was shipped. Not happy!
Now after finding a product I love I have to search again due to technical failings.

19 de noviembre de 2025
Opinión espontánea
Logotipo de REGN

Respuesta de REGN

Hi Daniel,

Thanks for taking the time to leave a review. I’m sorry to hear you’ve been left feeling frustrated.

I’ve looked into your account and the subscription wasn’t showing as cancelled on our system before the renewal was created. It was cancelled afterwards, which is why the order still went out. If we’d seen a cancellation request before dispatch, we would have stopped it for you.

Regarding the previous mix up with the scent, if you had contacted us at the time we would have happily put that right. We’re always here to fix any issues and make sure you get what you ordered.

I appreciate how this has come across from your side and I understand why you’re disappointed. If you’re able to share any proof of an earlier cancellation attempt, I’m more than happy to look into it fully and sort things out for you.

We do value your custom and I’m sorry this experience has made you feel otherwise.

Valorada con 5 estrellas sobre 5

Ordered bags for food bins

Ordered bags for food bins. Delivered as expected

14 de noviembre de 2025
Opinión espontánea
Logotipo de REGN

Respuesta de REGN

Hi there,

Thanks for taking the time to leave a review. I’m glad to hear your order arrived as expected. If you ever need anything else, we’re here to help.

Valorada con 4 estrellas sobre 5

Good product

Good product, good price.
DPD proved useless at delivering and returned the parcel back to sender, but REGN customer service responded without delay and posted the parcel out again via Royal Mail, who delivered promptly and without a hitch.

12 de noviembre de 2025
Opinión espontánea
Logotipo de REGN

Respuesta de REGN

Hi there,

Thanks for your review. I’m really glad you’re happy with the product and the price. Sorry again for the trouble with DPD, but it’s good to hear Royal Mail delivered without any issues the second time. If you need anything in the future, just let us know.

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