Overpriced, Unprofessional, and Withholding Refunds
I am extremely disappointed with the service at Regus Ahmedabad. My retainer refund was officially processed on March 9th, and I was assured by multiple staff members that it would take 5–7 working days.
That window has closed, and the funds are still missing. Every time I follow up, I am met with silence or generic excuses. It is unacceptable for a global organization like Regus to hold onto client funds past their own stated deadlines. If you value your money and professional time, look elsewhere for a co-working space in Ahmedabad. Their "Accounts Team and Senior Management Team" has zero accountability.
Respuesta de Regus - Ahmedabad, Sun Gravitas
Hi Jiten,
We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it will have to be rerun which has caused this delay.
Again, we sincerely apologise for the inconvenience this may have caused.
As we have already explained to you, your refund was already reprocessed and will be with you soon. A member of my team has contacted you directly.
All the best,
Lorraine Brule
Global Customer Service at Regus