Payment error and after service
Firstly, the customer care system is not properly in place. It seems that you are only focused on selling products, and there is no after-sales service to be found anywhere.
Additionally, there are many issues with the credit card payment system. Errors frequently occur during your payment process, and it's impossible to cancel the full amount. I believe this will cause significant problems in the future, and I would like to know why your system errors are causing inconvenience to me.
Respuesta de Regus - Bangkok, Singha Complex
Hi Dongwon,
I’m very sorry to hear of your disappointment.
At Regus we work hard to ensure full transparency in our invoicing process. Our invoices are made up of two different types of charges:
1. Recurring charges like your monthly office fee, parking, signage… These are billed in advance.
2. One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.
All your invoices are available in your online account (Account section) and payable upon receipt but no later than the 15th day of each month.
Per checking on your online account, an invoice was paid twice (your centre team processed a payment alongside yours, this was an overlap); this extra payment was already refunded to you.
The mail forwarding charges on it have also been credited for you, so your account is now up to date.
By setting up an automated method of payment such as direct debit or credit card, you are saved the hassle of arranging manual payments and possibly incurring late fees. Setting up a direct debit or credit card payment is simple; it can easily be done through your online account (Account section). You will have an allotted number of days each month to review your invoice before the payment is processed.
If you would like to discuss this further, your community team would be happy to help you. Otherwise, you can also contact us via the “Help” section in your online account (myregus.com).
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus
NB: Please remember that you can review your agreement, invoices, check and amend your services at any time through your online account.