There were multiple problems with the…
There were multiple problems with the booking. I booked a room for 2 separate dates with an employee who is no longer there. Turns out she never booked the rooms or told me I had to go online. Epic fail! I had to involve someone else and completely start over. Then, asking them to open 30 minutes early for us so we could use the room from 8-5 was like the world's biggest ask. Another Epic fail! Finally, the wifi kept cutting out. You can do much better. On a positive note, the coffee was decent and the staff were nice once we were there.
Respuesta de Regus - CA, Aliso Viejo - 15 Enterprise
Hi Kristi,
I'm very sorry you had this experience and apologise for the oversight of our former team member.
We do our best to accommodate out-of-hours bookings, but please understand we must consider them on a case-by-case basis due to staffing schedules.
We know that a stable wi-fi connection is important, and although no other instances have been reported, we will continue to monitor the situation.
A member of my team has contacted you to assist, and you can contact me directly at lorraine.brule@regus.com if you need further support.
Kind regards,
Lorraine Brule
Global Customer Service at Regus