This company sold us on virtual mail. I had credit cards mailed to me there. One was received on 5/23 and was sent to me on 7/7. Also, they charged $80 as we agreed for 2 months then jacked the price... Ver más
La empresa ha respondido
Localización
Cambiar localización500 Capitol Mall, Downtown, Suite 2350, 95814 Sacramento, CA, US
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Consulta las opiniones de los clientes
I’ve had a great experience overall with this facility. The staff is very helpful and accommodating, and the space is well-maintained and functional. However, one thing to note is the noise level. Des... Ver más
La empresa ha respondido
Very helpful optimizing space and making working experience a good one.
The staff is great!
Información sobre la empresa
Escrito por la empresa
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Información de contacto
500 Capitol Mall, Downtown, Suite 2350, 95814, Sacramento, CA, Estados Unidos
- 9168239600
3,0
Medio
4 opiniones
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Bad news AVOID
This company sold us on virtual mail. I had credit cards mailed to me there. One was received on 5/23 and was sent to me on 7/7. Also, they charged $80 as we agreed for 2 months then jacked the price to $117. No added value. Finally, since the replacement cards were held by them the payment stopped and 20 days later I was approached by a fake in house debt collector americasdebtcollection from their corporate address, violating the law. AVOID THIS COMPANY.
16 de julio de 2026
Opinión espontánea
Respuesta de Regus - California, Sacramento - 500 Capitol Mall
Hi Alex,
I’m so sorry for your dissatisfaction.
The agreement was originally signed by your former employee, who left the company without transferring ownership of the account to you. The agreement was for a Virtual Office Mailbox Plus plan, which provides a business address for use on official correspondence and company documents.
The mail forwarding service is an add-on service charged monthly and is automatically activated from the start of the agreement. Information about this service was provided in the welcome email sent to the original signatory. Your centre team confirmed that your mail has been forwarded weekly to your registered address. On one occasion, the mail was returned due to an insufficient address. You were informed immediately, and the mail was resent to the updated address provided. Mail forwarding records can also be viewed in your online account (myregus.com) under the "Documents" section. Any delivery delays should be raised directly with the postal service provider.
Your account is currently suspended due to unpaid invoices and has been referred to our collections team. To reinstate the account, the outstanding balance will need to be settled.
For further assistance, please respond to my team member who is in contact with you.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
Transperancey about being able to hear everyone's conversations
I’ve had a great experience overall with this facility. The staff is very helpful and accommodating, and the space is well-maintained and functional. However, one thing to note is the noise level. Despite the distance between offices, sound carries quite easily, which can be challenging for someone like me who works with very private clients. I would have appreciated more transparency about this aspect before renting the space, as it might have influenced my decision. Nonetheless, the positive aspects of the facility and the staff’s support make it a commendable choice for many professionals.
1 de enero de 2025
Respuesta de Regus - California, Sacramento - 500 Capitol Mall
Hi Valeria,
We appreciate your detailed review and understand your experience with the noise levels. We strive to create a comfortable and productive environment for all our tenants, and we value your feedback. I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve. We appreciate your business.
Best regards,
Lorraine Brule
Global Customer Service at Regus
The staff is great!
2 de agosto de 2023
Very helpful optimizing space and…
Very helpful optimizing space and making working experience a good one.
26 de julio de 2023
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