Regus - Colorado, Littleton - Kellogg Center Opiniones 

6
TrustScore: 2.5 sobre 5

2,7

26 West Dry Creek Circle, Suite 600, 80120 Littleton, CO, US


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I like the security and accessibility of the facility and office area. The staff, community managers, are very helpful, easy to talk to, and responsive to needs. It is quiet and I can get as much wor... Ver más

Valorada con 1 estrellas sobre 5

I am an existing client, and tried to open a new account for additional services. After asking for assistance in-person on location, I was directed to to the website to complete the signup.... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Centro empresarial
  2. Servicio de alquiler de locales para conferencias y reuniones

Escrito por la empresa

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.


Información de contacto

  • 26 West Dry Creek Circle, Suite 600, 80120, Littleton, CO, Estados Unidos

  • 7205755600

2,7

Malo

TrustScore: 2.5 sobre 5

6 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,7

Todas las opiniones

(6)

2680 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Treating Clients Like Garbage

I am an existing client, and tried to open a new account for additional services. After asking for assistance in-person on location, I was directed to to the website to complete the signup. Upon first attempt, I realized I did not have all necessary items to set up a separate account. I returned three months later to finalize the setup, only to realize Regus had started charging me from my initial login to there website.

Now that I was ready to begin the new service, I found that Regus was already saying I was $295 in debit. I had been signed up for services that I never intended purchase, and had a series of late fees on top of that. All of this because I didn't receive the help I initially asked for it in-person, when I first inquired about a new account.

I have brought this up to their staff twice now, and have only been ignored. I have sent emails to their corporate and have completed surveys with the same response - they are ignoring me.

I have gone ahead and paid their invoice, while I waited to hear from them - no email, no text, no phone call. Thanks a bunch!

Truly disappointed in their customer service; this 1-star review is well deserved.

1 de septiembre de 2025
Opinión espontánea
Logotipo de Regus - Colorado, Littleton - Kellogg Center

Respuesta de Regus - Colorado, Littleton - Kellogg Center

Hi Robert,
I’m sorry to hear of your disappointment but your comments don't represent the facts.
You independently signed an online agreement in July and registered your business to our address with the Colorado Secretary of State. You did not request assistance with setting up the new account, and no member of the team directed you to the website.
The centre team sent you welcome letters, which also requested an updated proof of address for USPS Form 1583. You later obtained a new driving licence and completed the form in person.
Throughout August, your centre team emailed you regarding your outstanding balance, and senior management also reached out to address any concerns, yet none of these communications received a response.
Your current agreement will expire on 31 January 2026. It is a formal, business commitment. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date.
Your centre team is available to answer any of your queries but feel free to email me at Lorraine.brule@regus.com for further support.
Best,
Lorraine Brule
Global Customer Service at Regus

Valorada con 1 estrellas sobre 5

Save your money for a better company!

We have been a customer of Regus for numerous years (over a decade) and I can tell you that they are one of the worst companies we have ever worked with. They auto renew your agreement with little or no notice. They would also rather rely on predatory contract terms then assist or help their clients situation. They have zero interest in customer / client retention and sole interest is gouging customers until the end of their agreement if you can ever get it to end.

Edit: The unfortunate part is when Businesses like Regus have a well worded response, but actually never follow up.

Edit #2: They finally followed up today, just to say we will consider this in the future, but it won’t help you now. Again, I have no dispute we had an agreement with Regus, that’s really not the issue. It’s more the greed, and lack of service by this company. Read all of the reviews they have not just mine, and you will see a startling resemblance in all of the reviews. They are not concerned with customer service or customer loyalty. They are trying to justify a negative review and are only concerned with THEIR bottom line.

1 de mayo de 2024
Opinión espontánea
Logotipo de Regus - Colorado, Littleton - Kellogg Center

Respuesta de Regus - Colorado, Littleton - Kellogg Center

Hi John,
I am sorry to hear of your dissatisfaction.
Your agreement has been renewing every 12 months since you have been a customer so I am surprised to see your complaints regarding this now.
We try to help our customers as much as possible and regret we could not accommodate your request to combine both your agreements into one. We pride ourselves in our customer service and satisfaction, so we feel disappointed that you felt it appropriate to post such negative public comments accusing us of having “zero interest” in our customers” just because we were unable to fulfil your request.
A member of my team has already been in touch to make sure all your questions are answered.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus

Valorada con 5 estrellas sobre 5

Good security and accessibility. Helpful staff.

I like the security and accessibility of the facility and office area. The staff, community managers, are very helpful, easy to talk to, and responsive to needs. It is quiet and I can get as much work done as I need to in a relaxed atmosphere.

6 de septiembre de 2023

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