Avoid at all costs
Outrageously poor service. Their billing was not transparent. They charged us late payment fees even though we had overpaid and were in credit. It took months to get the overpayment repaid. Out of frustration we left and were hit with completely made up restoration fees. Avoid at all costs.
Respuesta de Regus - Cork City Gate
Hi Noel,
I'm sorry for your dissatisfaction and I’d like to clarify briefly.
Late payment fees are applied when an account shows overdue balances and do not apply if the account is in credit.
Our office restoration service helps save time, money, and hassle by avoiding outside vendors. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement.
I am sorry if there was a delay in processing the overpayment refund, the matter has now been fully resolved.
Please remember that your centre team is available to answer any of your queries and will be happy to assist you. Alternatively, you can contact us through the ‘Help’ section or chatbot, both available online at myregus.com.
Best,
Lorraine Brule
Global Customer Service at Regus
