Good location but terrible staff and hidden costs
The only redeeming feature of this place is its location. We've experienced terrible service with mistakes in invoices, hidden cost cropping up only when contract was terminated - extra charges, double charges, and difficulties in getting your deposit back. Definitely avoid if you don't want to exceed your budget by 30%!
Respuesta de Regus - Dublin 2 Pembroke House
Hello Nat,
I’m very sorry to hear of your disappointment.
Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed.
Please note that you can review your agreement, invoices, check and amend your services at any time using your online account by logging on to myregus.com. There, you’re also welcome to query our AI chatbot Aurora.
If you’d value a deeper investigation into the matter, or have any further concerns, I’d be happy to assist you. Please email me at lorraine.brule@regus.com with your company name and details as you have posted anonymously.
Best,
Lorraine Brule
Global Customer Service at Regus