Billing nightmare
The local office staff are very helpful and friendly, but the account management and billing is a nightmare. Changes to the default card to take payment from take a month or more to process, this may show up in your account but it won't be used. Support are of very little help, and you'll still be liable for late fees even if it's their mistake. If I had any other alternative locally I'd go elsewhere.
Respuesta de Regus - Farnborough Airport
Hi Andrew,
I'm sorry to hear of your disappointment and to hear of the confusion surrounding your payment method.
Our invoices are payable no later than the 15th of each month. If payment isn’t received by the due date, we incur administration costs and must pass on a late fee. We recommend that customers monitor their accounts to ensure payment is made on time to avoid this.
A member of my team has since confirmed to you that your payment method was successfully added to your account and I'm happy to hear that you're satisfied with the resolution we provided
Kind regards,
Lorraine Brule
Global Customer Service at Regus