Ongoing connection issues with phone and internet
I continue to have connection issues with internet and telephone. Since my last review, my internet has been down 3 more times. I actually received an email asking me to remove my bad review because they had fixed it. But, they haven't as connection continues to be an issue for DAYS at a time, not hours. Absolutely NO ACCOUNTABILITY as there's no one to contact other than local staff who are doing everything in their power to resolve the issue. Problem began again on Friday and it still isn't resolved today,
Respuesta de Regus - Florida, Jacksonville - San Marco
Hello James,
I apologise if you haven’t received the level of service that you’d expect from Regus.
We know that your IT setup is key to your business, and we’re working to ensure any technical issues are fixed as a matter of urgency.
Your centre team are continuing to escalate your concerns to our IT teams who will contact you shortly with an update. I will also follow up to ensure that a solution is found quickly.
Your centre team will keep you updated. Thank you for your patience and understanding.
Best regards,
Lorraine Brule
Global Customer Service at Regus