Hi Mauricio,
I’m so sorry for your disappointment.
I have immediately asked the line manager of your centre to investigate this as a priority and they have confirmed that the mail forwarding service has always been provided to you at the centre located in Florida, West Palm Beach - Philips Point. They also informed that all the emails that have been received on your behalf were forwarded to the address you have registered with us.
Due to market demand and to improve our customer experience, the centre at Florida, West Palm Beach - Philips Point was closed. Prior to the closure, we provided necessary notice to our customers and informed them of the details of the alternative centre they will be transferred to (if they choose this option) so that they can update their billing details. Please be informed that it is the customer’s responsibility to update their billing address at institutions that are related to their business.
You didn’t opt in for the mail forwarding service upon your transfer to the centre located at Florida, Palm Beach Gardens – Financial District, and the service was not provided to you.
Your current centre team confirmed that this service has been added to your account now and is active.
Should you require further details, please contact your centre team as they’re your key contact on this matter.
Best regards,
Lorraine Brule
Global Customer Service at Regus