The facility is well maintained. Zach, the site manager, does a great job in managing the facility and providing assistance.
La empresa ha respondido
Localización
Cambiar localización15310 Amberly Drive, Tampa Palms, Suite 250, 33647 Tampa, FL, US
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Consulta las opiniones de los clientes
The receptionists are nice and the office itself is fine, albeit a bit pricey. The tech is not solid. Wifi cuts out frequently. I was promised telephone service, but after 5 months that was never d... Ver más
La empresa ha respondido
I am very disappointed with them, I was told that if I signed on to a 2 year agreement I would get a preferred rate. Then once I signed on, unless I provided account details for them to debit the rent... Ver más
La empresa ha respondido
Friendly and helpful staff
Información sobre la empresa
Escrito por la empresa
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Información de contacto
15310 Amberly Drive, Tampa Palms, Suite 250, 33647, Tampa, FL, Estados Unidos
- 8135142888
4,0
Muy bueno
4 opiniones
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The facility is well maintained
The facility is well maintained. Zach, the site manager, does a great job in managing the facility and providing assistance.
20 de marzo de 2026
Respuesta de Regus - Florida, Tampa Palms
Hi MHBynum, thank you so much for your kind review! We’re delighted to hear you’re pleased with the well-maintained facility and that Zach has made such a positive impression with his support and management. We really appreciate your feedback and hope to welcome you again soon!
Friendly and helpful staff
20 de febrero de 2024
Tech and Temperature are Issues
The receptionists are nice and the office itself is fine, albeit a bit pricey. The tech is not solid. Wifi cuts out frequently. I was promised telephone service, but after 5 months that was never delivered. You can't control the temperature in the office; during the week it is too chilly for my taste and over the weekend it is a bit warm.
17 de agosto de 2023
Respuesta de Regus - Florida, Tampa Palms
Hi,
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from us.
We’re looking into this as a priority and a member of our team will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
I am very disappointed with them
I am very disappointed with them, I was told that if I signed on to a 2 year agreement I would get a preferred rate. Then once I signed on, unless I provided account details for them to debit the rent from each month they hit me with a $350 charge. Then they hit me with additional hidden charges that were not explained or outlined in the initial meeting.This completely negated the benefit of a longer term lease rate and really put me off ever providing them with access to my accounts to debit rent. Also their right to charge or assess fees has no explicit limit, so they can arbitrarily assess a charge and there is not recourse as a tenant. Pay it or be sent threatening letters. This makes the monthly rent really more of an estimate than anything else. If you are looking for an office membership/drop-in i'm sure its fine, but if you are looking for a more permanent solution/office they are a very dishonest group and the even the fine print is shady as it gets. I read a more generous assumption of it, but evidently that was foolish of me. Too bad.
1 de mayo de 2023
Opinión espontánea
Respuesta de Regus - Florida, Tampa Palms
Hi Sam,
I’m sorry you felt the need to escalate this.
We ask all our customers to add an automated payment method to their account. I apologise if this wasn’t clearly communicated to you but it’s in the terms of your agreement.
We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. That exception is made on the understanding that an additional service retainer is payable.
If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), we’ll immediately credit and refund this additional retainer.
Your Community team is your main point of contact and is available to answer any questions you may have. Please feel free to contact them. My team will also clarify it with you directly now.
Thank you,
Lorraine Brule
Global Customer Service at Regus
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