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Regus - Leeds City West Business Park Opiniones 

3
•
TrustScore: 3 sobre 5

2,8

Centro empresarial
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Localización

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Gelderd Road, Building 3, City West Business Park, LS12 6LN Leeds, West Yorkshire, GB

•
8000608702

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Información sobre la empresa

  1. Centro empresarial
  2. Servicio de alquiler de locales para conferencias y reuniones

Escrito por la empresa

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.

Información de contacto

  • Gelderd Road, Building 3, City West Business Park, LS12 6LN, Leeds, West Yorkshire, Reino Unido

  • 8000608702

2,8

Medio

TrustScore: 3 sobre 5

3 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,8

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2808 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Stay away from any Regus office

Stay away from any Regus office, they lie and even break their own contract.

They won't pay you your retainer back and will move the goal posts to suit them, nightmare company, utterly horrific experience.

All we wanted to do was leave to another office and they have made it so difficult and still are causing stress and upset.

Stay away from Regus

In regards to your reply, my comments are fully justified. There is no balance to pay on that office. According to your terms and conditions you cannot hold a retainer for office rent. We had 2 offices. One has ended all fully paid and as you didn't return the retainer in the 30 days we held back on the payment for the other office ending in May. Whilst you owe us money, why should we pay more.

Even your reception team said we should have had the payment as they are on totally separate contracts. We will continue on social media until everything is sorted as the treatment we have had over the last 2 years has been disgusting

1 de enero de 2025
Opinión espontánea
Logotipo de Regus - Leeds City West Business Park

Respuesta de Regus - Leeds City West Business Park

Hello Richard,
We recognise your disappointment but your comments are unjustified.
Your agreement ended on 30 November 2024 but you have a pending balance on your account which prevents us from refunding you just yet. Please settle your pending balance and then your refund will be swiftly processed.
We’re already in contact with you directly and will clarify there if you still have pending concerns. Thank you for your cooperation.
Regards,
Michelle Spire
Assistant Global Customer Service at Regus

Valorada con 1 estrellas sobre 5

Getting wrong hiked bills all the time…

Getting wrong hiked bills all the time !!!!

30 de mayo de 2024
Logotipo de Regus - Leeds City West Business Park

Respuesta de Regus - Leeds City West Business Park

Hi Selestine,
I’m sorry if you felt the need to escalate this.
I’ve reviewed your account and cannot see any inaccuracies, you have been invoiced the same monthly fee as the agreement you signed. However, there are invoices that are pending payment. This has led your account being restricted. We greatly value your business and want to maintain a positive working relationship with you. However, the current payment situation needs to be resolved.
A member of my team has tried to contact you multiple times requesting additional details regarding these “hiked bills“ but has not received an answer. Please respond in order for him to help.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus

Valorada con 1 estrellas sobre 5

Absolutely rip you off

Absolutely rip you off, renew contracts without you knowing and rake money even though they had been informed of us leaving. Office total sub standard always red hot with no way to control temperature.

19 de marzo de 2024
Opinión espontánea
Logotipo de Regus - Leeds City West Business Park

Respuesta de Regus - Leeds City West Business Park

Hi Christopher, I’m sorry if you felt the need to escalate this.
We certainly do not agree with your comment on ‘renew contracts without you knowing and rake money’ as we ensure the customers are informed in everything we do.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Prior to any renewal, our customers receive a courtesy email reminder. According to our history, you received this email on 09 November 2023 with detailed information on prices, terms and the option of ending the agreement if you no longer require our services. However, you have then chosen the option to renew your agreement for 3 months ending on 31 May 2024. A confirmation email has been sent to you on the same day. You can check these emails in the Account > Documents section of your online account (myregus.com).
We have escalated your concern about the temperature control to your centre team who has confirmed that that this has since been resolved.
Should you require further information or support in this matter, please feel free to contact your centre team who remains your key contact here.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus

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