The Salesperson was not honest about…
The Salesperson was not honest about fees and stated he met me in person to go over the contract and explained all of the fees and if he did not I should have read them for myself. I never met the salesperson in person.
I don't trust a company where the sales people are so use to their rehearsed speech. I would not recommend your company at all for a work space environment.
Respuesta de Regus - Missouri, Kansas City - Zona Rosa
Hi Shirley,
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
I understand that you’re unhappy with the office restoration service fee charged to you. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement; it is a valid charge. On behalf of your salesperson, I’d like to extend a full apology if this wasn’t explained to you.
If you need further help in this matter, please respond to my team member who is in touch with you.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus