The facility was great. The staff at the facility was very helpful (especially Vivian). Not happy with the billing process and the the rep that helped me schedule my time at Regus in Woodcliff Lake,... Ver más
La empresa ha respondido
Localización
Cambiar localización50 Tice Boulevard, Suite 340, 7677 Woodcliff Lake, NJ, US
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Consulta las opiniones de los clientes
I appreciate Vivian and Linda. They are great at their jobs. BUT the space needs a new coffee maker the present one keeps breaking. It’s really annoying to be days without one until it gets fixed... Ver más
Read through to see updates to this review. This company is borderline criminal. I will say that for the most part the community staff want to help, but are powerless and typically provide... Ver más
La empresa ha respondido
As always, Regus and its team members are all incredibly helpful and kind. Happy to be in such a great workplace.
Información sobre la empresa
Escrito por la empresa
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Información de contacto
50 Tice Boulevard, Suite 340, 7677, Woodcliff Lake, NJ, Estados Unidos
- 2016905000
3,8
Muy bueno
8 opiniones
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Respuesta de Regus - New Jersey, Woodcliff Lake - 50 Tice Blvd
such a positive experience with our front office team. Your kind words about their professionalism truly mean a lot, and we hope to welcome you again soon!
The facility was great
The facility was great. The staff at the facility was very helpful (especially Vivian).
Not happy with the billing process and the the rep that helped me schedule my time at Regus in Woodcliff Lake, NJ.
26 de junio de 2026
Respuesta de Regus - New Jersey, Woodcliff Lake - 50 Tice Blvd
Hi Phillip, thank you for your feedback. We’re delighted to hear you enjoyed the facilities and that Vivian and the onsite team were so helpful during your visit. We’re very sorry to hear, however, that the billing process and your booking experience did not meet your expectations. Please raise a ticket through the Help section of your online account so our team can review your concerns further and assist you directly.
This company is borderline criminal
Read through to see updates to this review.
This company is borderline criminal. I will say that for the most part the community staff want to help, but are powerless and typically provide excuses. The locations are nice but the billing and lack of transparency should be and may be criminal. They charge you for services you do not enroll in, and unless you review your billing, this can happen without notice. They charge restoration fees, but you have to fight with them to do any restoration services in the new offices. BOTTOM LINE: STAY FAR AWAY FROM THIS COMPANY. There are many other office solutions. The best thing I did for my company was to move out of REGUS.
(Update) Since making this post, I've been bombarded with emails which offer no solution. If anything the emails have been counterdicting. The staff is trained to deflect and deny. In my years of membership I have never heard Regus accept accountability for anything.
Given the thousands of online reviews and comments on the BBB website whcih all pretty much claiming the same, perhaps the government should get involved.
Their response to this review is a perfect example of how they deflect and or deny. The recite policy etc. but they don't accept responsibility when things go wrong. To this point the have found every excuse and have recited their policies. None of which addresses the specific issues I had as a member.
(Additional Update) Aside from all of the acts above, Regus has failed to return my retainer payment within the 30-day window per the user agreement. We are now moving closer to 60 days, and despite my account showing the refund being processed, the money has not be returned.
28 de noviembre de 2025
Opinión espontánea
Respuesta de Regus - New Jersey, Woodcliff Lake - 50 Tice Blvd
Hello J Mota,
I am sorry for your dissatisfaction.
The office restoration service fee is part of our office agreements and applied when an office is vacated or when moves take place within a centre, ensuring the workspace is returned to a professional, move-in-ready condition. In your case, restoration service was completed following office moves, and the related charges were applied in line with the agreement terms.
At Regus we work hard to ensure full transparency in our invoicing process.
Our invoices are made up of two different types of charges:
Recurring charges like your monthly office fee, parking, signage… These are billed in advance.
One-time charges like meeting rooms, photocopies, admin support… These are billed in arrears.
All your invoices are available in your online account (section under My Account > Billing and payments) and payable upon receipt but no later than the 15th day of each month.
Since the invoice was not paid by due date hence the late payment fee was charged which remains valid and payable. Your centre team has already addressed this matter with you. For further assistance, please contact them.
Best regards,
Lorraine Brule
Global Customer Service at Regus
I appreciate Vivian and Linda
I appreciate Vivian and Linda. They are great at their jobs.
BUT the space needs a new coffee maker the present one keeps breaking. It’s really annoying to be days without one until it gets fixed again. We need a new one.
18 de noviembre de 2025
Wonderful People
As always, Regus and its team members are all incredibly helpful and kind. Happy to be in such a great workplace.
28 de agosto de 2023
Linda and Vivian are amazing!
25 de agosto de 2023
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