Regus - North Carolina, Winston-Salem - St. George Square Opiniones 

2
TrustScore: 3 sobre 5

2,9

615 Street George Square Court, Suite 300, 27103 Winston-Salem, NC, US


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Información sobre la empresa

  1. Centro empresarial
  2. Servicio de alquiler de locales para conferencias y reuniones

Escrito por la empresa

Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.


Información de contacto

  • 615 Street George Square Court, Suite 300, 27103, Winston-Salem, NC, Estados Unidos

  • 3367783300

2,9

Medio

TrustScore: 3 sobre 5

2 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

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(2)

2803 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Regus has been holding over $900 of my…

Regus has been holding over $900 of my money for almost two months now. Originally it was an issue with my account, which also took several weeks to fix despite it being Regus error. According to them, the only way to fix the issue was to re-bill all of my invoices. They said it was not possible to just use the $915 I already paid, so they said they would refund me everything I did pay so I could pay the new invoices

The new invoices came, and I paid them, but the refund never did. They have continued to charge me each month, send me reminders about making payments, all the while the only thing they say about the refund is that "they're working on it". I've tried talk to them to get this resolved, but at this point i'm out of options, the only means of contact are a team called "Account Help Desk" who's only input is telling me that the team is working on it, with no promises of when it will be delivered. They won't even tell me what the supposed problem they're trying to fix is

I've been considering small claims court due to how long it's been and the company's refusal to do anything about this. It seems like that will be the only thing that gets my money back since Regus is clearly not doing anything about it. Completely unacceptable practice

1 de agosto de 2025
Opinión espontánea
Logotipo de Regus - North Carolina, Winston-Salem - St. George Square

Respuesta de Regus - North Carolina, Winston-Salem - St. George Square

Hello Edna,
We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen IT issue with your account, we had to rectify your balance to be able to successfully refund the owed funds. This is actively being resolved now and we’re already in contact with you. Once we reprocess your refund, we will immediately update you confirming a new payment date.
Again, we sincerely apologise for the inconvenience this may have caused.
All the best,
Lorraine Brule
Global Customer Service at Regus

Valorada con 1 estrellas sobre 5

horrible experience

horrible experience, i terminated after 6 months they continued to bill for 3 months. 14 calls and multiple emails there processing a refund, it’s been a month now. and eric doesn’t seem to have any answers, tells me he’s the only person i can talk to.

run far away if your thinking about doing business with regus.

9 de julio de 2025
Opinión espontánea
Logotipo de Regus - North Carolina, Winston-Salem - St. George Square

Respuesta de Regus - North Carolina, Winston-Salem - St. George Square

Hi Russ, I’m sorry to hear of your dissatisfaction.
We ask that our customers to request the cancellation of their agreement via their online account (Myregus.com) to avoid situations such as this and because your account was restricted due to non-payment it was not possible to immediately action the request you sent your centre team via email.
Once the issue was identified the end date of your agreement was adjusted to reflect the notice you provided us with.
We attempted to process your refund, but the bank details you provided us with are incorrect.
A member of my team has contacted you to assist further.
Kind regards,
Lorraine Brule
Global Customer Service at Regus

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