Regus...They will bill you, but won't help you!
I signed up for a virtual office. I didn't sign up to have my mail forwarded as I informed them I was moving from out of state. The sale rep, subsequently added mail-forwarding to my account. She had no authorization to do this. Why would she do this other than to add extra charges. Why would I want them to send my mail to my old out of state address? They credit you, then bill you for the same service you don't want the next month!!!!!!!!! Technical support is non-existent. They direct you to your portal. Portal doesn't work. Anyone I can call for tech-support? Nope. I go in to the office for the 5 day/month day office that I paid for and learn my account doesn't exist. Everything exists however when they bill and charge you. Especially unauthorized charges. What a WASTE of time. I should be working, but have to call my banks to make sure they refute and deny all future charges from Regus. They get one-star for being located in a professional building, but if you don't want to waste time trying to fix or rectify a problem with their portal, account, or billing go anywhere else.
Respuesta de Regus - Ohio, Cincinnati - Downtown - PNC Center
Hi Joseph,
We’re sorry for the frustration caused by the mail-forwarding charges and the difficulties accessing your online account.
Customers may select Store and Collect, monthly forwarding or weekly forwarding. Where no option is selected, weekly forwarding is applied by default, as outlined in the welcome email. However, we understand this service does not meet your needs. It has now been removed, all related charges have been credited, and you will not be charged for it again.
At Regus we work hard to ensure our services offer exceptional value to our customers and to provide many different options to meet every requirement and budget.
Please note that you can check your agreement, meeting room bookings and other services through your online account at myregus.com. Simply go to our website and log into your account. From there you can also check payments and download your invoices.
Our records show that your online account was accessed in July 2026.
A team member has emailed you to assist with your current login difficulties. Please reply directly so we can help resolve these remaining issues.
Best,
Lorraine Brule
Global Customer Service at Regus