Regus Charges their Clients Cleaning and Office Restoration Fee!
In the Regus located in Markham, Canada they have charged $5.75 per square foot for the occupied space to perform cleaning and restoration! How does it make sense that an office space that is selling a fully managed office space is charging a customer cleaning/restoration fees for 1 Month of stay at the office location.
125 Commerce Valley Dr W Suite 802, Markham, ON L3T 7V8
Respuesta de Regus - ON, Markham - Commerce Valley West
Hello Shahin,
I’m very sorry to hear of your disappointment.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians.
When you moved into your office, we ensured it was all in working order and ready for use.
We do the same with each customer and this service is part of your agreement.
On behalf of your Community team, I’d like to extend a full apology if this wasn’t explained to you. Please don't hesitate to log into your online account (myregus.com) to check your service agreement and review our FAQs.
Regards,
Lorraine Brule
Global Customer Service at Regus