Bad experience for contract renewal with center
Firstly, center staff provided false promises that the air conditioning issues of our room were resolved after a major overhaul, misleading us into renewing the contract. Secondly, center staff was unwilling to include their promises in the terms and conditions of the renewal agreement, even when we requested it, and only offered oral commitments. Now before the renewal agreement started, the air conditioning broke down again. So that we asked for transfer us out of the current room to another room we like with fair rental payment according to the published rate. But the center don't agreed for this request, or terminate our renewal agreement before it start either. This unfortunate experience has caused us significant inconvenience and consumed a considerable amount of our time!!!
Respuesta de Regus - Singapore, Vision Exchange
Hi Chong, I’m very sorry to hear of your disappointment.
At Regus the maintenance of our facilities is very important and we can assure you of our highest standards.
Your comments have been escalated to the relevant teams and rest assured they are working hard to put the matter right.
Your local team has been in contact with you to discuss your renewal and has offered you a number of suitable alternatives that you have declined; these offers remain available to you and you are free to discuss this further with your centre team.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
