Rehviliider.ee Opiniones 

Respuesta de Rehviliider.ee

26 mar 2026

We understand your concern about the DOT 3812 (week 38/2012). When a tyre is older than 36 months, this information should be indicated on the product page (DOT/DEMO) so customers can purchase with full visibility.

If this was not clearly mentioned at the time of purchase, please open a ticket with our service after-sales via your secure customer account and attach:
- your order number,
- a photo of the DOT marking,
- (if possible) the link/screenshot of the product page.

Our team will verify what was displayed on the site for your order and then propose the most appropriate solution.

Respuesta de Rehviliider.ee

26 mar 2026

We’re sorry the delivery took almost 2 weeks instead of the 3 days initially expected. While our usual delivery time is 1–3 working days, delays can unfortunately happen due to transport network issues (peak periods, incidents, holidays, etc.).

Regarding the tyre “newness” / DOT: if the tyres are under 36 months old, the DOT is generally not displayed on the product page (this follows the most restrictive market practice), and tyres can be stored for years without loss of performance when properly stored. If the tyres are older than 36 months, this should be clearly indicated on the site—if it wasn’t, it may be a listing error that our team needs to verify.

Please open a support ticket from your customer account (or contact us via the contact form) with your order number and photos of the DOT markings on each tyre. Our after-sales team will check the listing and your case and come back to you quickly with the appropriate solution.

Respuesta de Rehviliider.ee

24 mar 2026

We’re sorry to read about this experience and the repeated rescheduling it caused.

A few points that may clarify the situation:
- **Split shipment (2+2):** Orders can be divided into multiple parcels due to transport constraints, which is why you received different tracking numbers and potentially different delivery dates.
- **Delivery delay:** While the estimated delivery times are usually met, delays can unfortunately happen because of congestion/incidents in the carrier network. That said, parcels being “stuck at a terminal” should be checked and handled case-by-case.

So we can investigate properly with the carrier and your specific tracking events, please **open a ticket with our service after-sales team** via your secure customer account (or our contact form) and include your **order number + both tracking numbers**. An agent will then be able to review what’s blocking the delivery and advise the next steps.

Regarding phone support: we primarily provide assistance via **ticketing and online messaging**, which allows us to keep a full written history and act faster with the needed documents/tracking details.