I never got any replies on my inquiries when my parcel arrives and the delivery has never happened. I did have to go legal steps with my credit card company to get my money back!
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Consulta las opiniones de los clientes
If you’re looking for a rare pair of trainers which are not available in classic retail outlets or they are from a previous collection and the brand itself are no longer stocking them, try Relace. I w... Ver más
Thankyou Mel for the personal and great customer service. After PostNL lost my package, Mel went out of his way to track down another pair of my much wanted sneakers and even arranged to meet personal... Ver más
La empresa ha respondido
Ik heb onlangs de Nike P-6000 besteld via Relace.be, en ik ben zeer tevreden over de aankoop. Het bestelproces was eenvoudig en snel, en de sneakers werden netjes en op tijd geleverd. Ook de klantens... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At Relace, our mission is clear – we make exclusive sneakers, clothing, and bags accessible. With a strong focus on offering a diverse selection of premium products and delivering exceptional customer service, we're dedicated to making your shopping experience effortless and enjoyable. Our team is here to provide personalized advice and answer any questions, ensuring you find your perfect fit.
Información de contacto
Lutlommel 13, 3920, Lommel, Bélgica
- info@relace.be
- relacebe.myshopify.com
3,3
Medio
170 opiniones
Invita a los clientes a opinar
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Goede prijzen en heel aardig ook snel
Goede prijzen en heel aardig ook snel
Geleverd
29 de febrero de 2024
Opinión espontánea
Respuesta de Relace
Thank you for your positive feedback! We're delighted to hear that you found our prices appealing and were pleased with the speed of our service. Ensuring that our customers enjoy a swift and satisfying shopping experience is a top priority for us. Your support means a great deal to us, and we look forward to continuing to offer you great value and speedy service in the future.
Mon colis avait été perdu et Mel a fait…
Mon colis avait été perdu et Mel a fait tout son possible pour que mon colis arrive!
Elle est vraiment très professionelle :-)
20 de febrero de 2024
Opinión espontánea
Respuesta de Relace
Thank you for sharing your experience, and we're so sorry to hear that your package was initially lost. It's wonderful to know that Mel was able to assist you effectively and ensure your package arrived. We take pride in having team members like Mel who go above and beyond to resolve any issues with professionalism. Your feedback is greatly appreciated, and it motivates us to maintain high standards of customer service. We look forward to serving you again in the future and hope your next experience will be smooth and entirely satisfactory.
Good service!!
20 de febrero de 2024
Opinión espontánea
Respuesta de Relace
Thank you for your enthusiastic feedback! We're thrilled to hear you experienced great service with us. Ensuring that you receive top-notch customer support is our priority, and it's always rewarding to know when we've succeeded. We look forward to providing you with the same level of service in the future. Thank you for choosing us!
Goede en snelle service
Goede en snelle service! Ik ga hier vaker bestellen!
10 de enero de 2024
Opinión espontánea
Respuesta de Relace
We're thrilled to hear about your positive experience with our service! Knowing that you found our service both good and fast is incredibly rewarding for our team. We're looking forward to serving you again and are excited about the opportunity to provide you with the same level of satisfaction in your future orders. Thank you for choosing us, and we can't wait to welcome you back soon!
Ordered Nike air Max 1 sneakers
Ordered Nike air Max 1 sneakers. They had a little bit delay, but the communication with Relace was during the delay really good. I’m happy with my sneakers now they’re delivered.
14 de diciembre de 2023
Respuesta de Relace
Thank you for your feedback and patience regarding the slight delay with your Nike Air Max 1 sneakers. We're glad to hear that the communication from our team met your expectations during the wait. It's our top priority to keep you informed and comfortable throughout the process, even when unexpected delays occur. Hearing that you're happy with your sneakers now that they've been delivered brings us immense joy. We appreciate your understanding and look forward to providing you with great service and products in the future. Enjoy your new sneakers!
Respuesta de Relace
Hi Es,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Ho il codice di tracciamento ma del pacco non si sa nulla
I have had troubles with PostNL because the gave me the track code but in the reality the package didn't seem to exist. I talked to Relace’s assistance and I found very politeness and help. Finally the package has arrived, Mr. Westerlinck of the assistance guided me in every step the package had taken and I’m very satisfied of my pair of adidas shoes. Maybe I suggest Relace to change the transport company because it seems that it’s Relace fault when I think problems come from the delivery agency. Thank you for all,
Beatrice
2 de diciembre de 2023
The shoes and price were excellent
The shoes and price were excellent. But the delivery took way too long.
But i will be a returning customer
22 de noviembre de 2023
Respuesta de Relace
Hi Bjorn,
Thank you so much for taking the time to provide feedback. Due to external factors delivery times can sometimes be a bit longer than expected. We do everything we can to deliver your sneakers as soon as possible next time.
Regards
Relace
Pas d’accès au droit de rétractation…
Pas d’accès au droit de rétractation de14 jours
13 de noviembre de 2023
Respuesta de Relace
Bonjour,
Nous offrons un droit de retour uniquement après réception.
Super cool shoes at a decent price
Super cool shoes at a decent price. Delivery took almost two weeks which got me worried at first, the owner of the company responded to my emails very friendly and polite. Good company and will use again. Very happy with my sneakers!
4 de noviembre de 2023
Opinión espontánea
Na lang zoeken de Jordan 4’s gevonden
Na lang zoeken de Jordan 4’s gevonden. Erg tevreden.
En de volgende keer doenlijk weer zaken met deze sneaker fanaat
6 de octubre de 2023
Opinión espontánea
Respuesta de Relace
Hi Michael,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Respuesta de Relace
Hi,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Mica green dunk low
quick delivery and quick reply!! i told them im in a rush and i received the sneaker less than a day 😚👍👍, sneaker quality is good and legit, like the picture posted.
8 de septiembre de 2023
Opinión espontánea
Respuesta de Relace
Hi,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
AMAZING Customer support
Everything from ordering to getting the order went flawless.
100% Recommend
25 de agosto de 2023
Respuesta de Relace
Hi,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
THE PLACE TO BE FOR AUTHENTIC AND…
THE PLACE TO BE FOR AUTHENTIC AND EXCLUSIVE 👟👟SNEAKERS. MY NIKE DUNK LOW SB CRENSHAW 👟🔥🔥🔥👟 DELIVERED IN PERFECT SHAPE!!!
⭐️⭐️⭐️⭐️⭐️
25 de agosto de 2023
Opinión espontánea
Respuesta de Relace
Hi,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Snelle service en heel vriendelijk!
14 de junio de 2023
Opinión espontánea
Respuesta de Relace
Hi Neha,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Amazing service love their shoes !
12 de julio de 2023
Opinión espontánea
Respuesta de Relace
Hi Liam,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Zeer snelle en goede service
Zeer snelle en goede service!
Kan altijd alles krijgen. Top!
14 de julio de 2023
Opinión espontánea
Respuesta de Relace
Hi Rob,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
10/10
Great website, fast shipping and overall excellent service. Highly recommend!
7 de junio de 2023
Opinión espontánea
Respuesta de Relace
Hi Timon,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
Perfect service
Perfect service! Fast replies and very friendly. Would recommend 100%
30 de mayo de 2023
Opinión espontánea
Respuesta de Relace
Hi,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon.
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