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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The skip was delivered on time and collected on time that we agreed. Skip was delivered by a lady, which was amazing -we need to see more women operating heavy machinery! Both the gentleman collecting... Ver más

Valorada con 5 estrellas sobre 5

Had an enormous job to do the general waste skip was perfect, got the job done. Skip delivery and collection were prompt and service was straightforward and friendly. Would highly recommend.

Valorada con 5 estrellas sobre 5

Exstreamly quick to deliver were exmtreamly helpful when requested to to change pick up at last minute let me know when delivery on way and pick up diver on way so easy to book and price was cheapest... Ver más

Valorada con 5 estrellas sobre 5

The delivery of the skip was made by a very polite man and collection was also done on time. I would highly recommend this company for skips, good price too.

Información sobre la empresa

  1. Servicio de recolección de residuos

Escrito por la empresa

Reliable Skip is the go-to solution for efficient, dependable, and environmentally responsible waste management across the UK. From domestic clear-outs to large scale construction projects, we provide an extensive range of skip sizes tailored to meet all your needs. Our dedicated team ensures an easy online booking process and cheap prices. With a firm commitment to recycling, we strive to reduce landfill waste, protecting our environment. At Reliableskip.com, your satisfaction is our priority, as we continue to offer top-notch, customer-focused services. Enjoy low cost skip hire and book online today!


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

365 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent start to finish

Excellent start to finish. They dropped off and collected the skip when they said they would. Best thing, they are the most reasonable on the market!

27 de septiembre de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Rebekah, thank you for your excellent feedback! 🌟 We're glad to hear you found our service reliable and reasonably priced.

Kind Regards, Reliable Skip

Valorada con 5 estrellas sobre 5

Excellent Service

Excellent Service. Very easy to book online. Dropped off and collected the skip without me needing to be there. Very reasonably priced as well. Would recommend.

12 de septiembre de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Nicola, thank you for your glowing review! We're thrilled to hear you found our service easy to use and convenient. We appreciate your recommendation! 🌟

Kind Regards, Reliable Skip

Valorada con 5 estrellas sobre 5

Great experience all round

Great experience all round. Easy to book via the website. Arrived on time and was collected on time.

6 de septiembre de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Mrs C, we're thrilled to hear you had a great experience with us! 🌟 Thank you for your positive feedback.

Kind Regards, Reliable Skip

Valorada con 5 estrellas sobre 5

First time using reliable skip hire and…

First time using reliable skip hire and I would have to say the website is the most fastest easy one to use needed a skip short notice and they were able to fit us in the delivery was quick and easy they place the skip actual where I asked them to on the details on line when booking it and picked up on date asked service was excellent definitely would use again 😁

30 de agosto de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Tracey, thank you for your positive feedback! We're thrilled to hear that you found our website easy to use and that our service was excellent. We look forward to serving you again. 😊

Kind Regards, Reliable Skip

Valorada con 5 estrellas sobre 5

Very good experience

Very good experience. Had about 8 exchanges now and no problem on any of them. Best price I could find too.

3 de septiembre de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Dena, we're so pleased to hear you've had a very good experience with us and found the best price! 😊 We appreciate your continued support and trust.

Kind Regards, Reliable Skip

Valorada con 5 estrellas sobre 5

Great company to hire from

Great company to hire from: delivery and collection was on time, and service was very friendly at a good price

5 de septiembre de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Iain, we're grateful for your kind words and delighted to hear about your positive experience with us! 🌟 Thank you for choosing us!

Kind Regards, Reliable Skip

Valorada con 5 estrellas sobre 5

Been using reliable skip for years now

Been using reliable skip for years now, always a ‘reliable’ service even during the busy months. Easy to get hold of and appreciate the text reminders for collection and to be able to message them back over text if anything needs changing. Price has always been the cheapest. Noticed someone mentioned about the £20 cancellation fee if they cancel a skip, but they let you re-schedule it up to a month later which I think is very fair.

1 de septiembre de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Laura, thank you for your loyal custom and kind words! We're delighted to hear that you find our service reliable and convenient, with competitive pricing. We're glad you appreciate our flexibility with rescheduling skips. 😊

Kind Regards, Reliable Skip

Valorada con 5 estrellas sobre 5

I would highly recommend Reliable Skip

Online information was extremely helpful in enabling us to book the correct type of skip. In fact the whole process was easy and problem free. The skip arrived and was collected on the days we requested and we were kept informed during the whole process. The prices were the most reasonable of those we looked at.

4 de septiembre de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Kathy, we're delighted to hear that you found our online information helpful and that the booking process was easy and problem-free! 🌟 Thank you for choosing us and for your positive feedback.

Kind Regards, Reliable Skip

Valorada con 5 estrellas sobre 5

I’ve never ordered a skip before and…

I’ve never ordered a skip before and Emma made the process really quick and easy. She answered all my questions (sorry!) and helped me book it. The driver was very friendly and careful when putting the skip down. Just make sure to check the waste restrictions, some rubbish you might think can go in a skip but can’t. Other companies I checked with too also had the same restrictions.

29 de agosto de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hey Jennifer, thank you for sharing your experience with Emma and our driver! We're glad to hear that they made the process quick and easy for you. ♻️ We appreciate your feedback.

Kind Regards, Reliable Skip

Valorada con 5 estrellas sobre 5

Helpful customer service team

Helpful customer service team. My builder changed their plans and needed the skip to come a few weeks later. Reliable offered to change the booking up to 30 days later free of charge. When it did turn up, the driver was really nice and took his time to make sure it was in the right place and put down carefully. They were the cheapest company I could find and lived up to their name!

4 de septiembre de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Farah, we're so pleased you found our customer service team helpful and that our driver took great care with your skip delivery. 🌟 Thank you for choosing Reliable Skip!

Kind Regards, Reliable Skip

Valorada con 5 estrellas sobre 5

Easy to deal with managed to work to my…

Easy to deal with managed to work to my convenience once full just phoned and collected promptly, would Use again.

29 de agosto de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi James, we're grateful for your positive feedback and delighted to hear about your smooth experience with us. We look forward to serving you again! 🌟

Kind Regards, Reliable Skip

Valorada con 5 estrellas sobre 5

Having never hired a skip before

Having never hired a skip before, reliable skips made it really easy. The website was quick and simple to book the skip online. I had to call first to check if I could put a few things in like a mattress and some plasterboard, but was advised these can't go in. After ringing around a few companies this is the norm due to environmental regulations. Emma was really polite and helpful and our driver (sorry can't remember his name - glasses and black hair) was a pro at placing the skip down and making sure not to hit our new fence. 5 stars, faultless service!

2 de septiembre de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Karen, we're delighted you found our online booking process quick and easy. 🌟 Thank you for choosing Reliable Skip for your skip hire needs!

Kind Regards, Reliable Skip

Valorada con 5 estrellas sobre 5

Delivery and collection on time, cheapest price

Really positive experience - delivery was on time, pre booked a collection, but called up and booked an early collection and they picked it up the next day! Staff have been really helpful throughout and the price was the cheapest i could find too.

5 de septiembre de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Matt, thank you for your fantastic feedback! 🌟 We're thrilled to hear about your positive experience with us, from the on-time delivery to the helpful staff and competitive pricing.

Kind Regards, Reliable Skip

Valorada con 2 estrellas sobre 5

Not reliable!

Easy to book and good price, delivered on the day it was expected. HOWEVER, absolute nightmare getting it collected, phone calls, emails, etc, it’s still sat on my drive, in the way and STILL no collection. You are told 48 hours from requesting collection on the website it will be collected. It’s now one week and 2 days and still no collection and it’s sat in the way!!!

5 de septiembre de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Rebecca,

We're so sorry about the delay on the collection and that we've let you down on this occasion. We've popped you an email to discuss further and we've made sure it was collected today for you.

Kind regards,

Reliable Skip

Valorada con 5 estrellas sobre 5

Used reliable for quite a few jobs now…

Used reliable for quite a few jobs now in a couple of areas for our customers. Always helpful and friendly on the phone, lowest prices every time I have checked.

26 de agosto de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hey Abby, thank you for your continued support and for choosing Reliable Skip for your jobs. We're glad to hear you find our team helpful, friendly, and our prices competitive! 😊

Kind Regards, Reliable Skip

Valorada con 5 estrellas sobre 5

Would use again

Ordered a skip for the Bristol branch. Quick and easy to order online - they kept us updated along the way. I wasn’t sure if the skip would fit on my drive, so gave them a call, and sent a picture and they were able to advise it would be fine! Collection was seamless too, picked up on the day. Would use again

20 de agosto de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Sharlene, we're thrilled to hear that ordering your skip was quick and easy, and that our team kept you updated throughout the process. 🌟 Thank you for choosing us and we look forward to serving you again!

Kind Regards, Reliable Skip

Valorada con 1 estrellas sobre 5

Beware of this company

Beware of this company. They don’t do their homework before confirming whether their truck can fit in a driveway they are supposed to drop off the skip and are expecting customers to assume that it can fit their driveway and would charge the customer for wasted journey plus hidden charges (VAT). I had been charged £108 which is very expensive. It’s nearly half of the actual price of the skip. Should’ve looked elsewhere and did more research. I heard some of the skip companies are doing their research before they deliver the skip… if it will fit in the drop off location. I guess they earn a lot of money from wasted journey fee from customers cancelling skip. I would understand if it’s just £40-£50 for wasted journey fee but £108 is just too much. It’s a rip off. Well it’s a lesson learned. I wouldn’t recommend this company. I understand it’s mentioned in their terms and conditions that a wasted journey fee will be charged for some reason but at least they should do their homework and not expect customers to assume that their truck will fit in a driveway. It’s a money-making company and does not care about the customers.

29 de agosto de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hi Yuwi,

I'm sorry this was a frustrating experience. We always advise customers to check for suitable access before booking, and if there’s any doubt, we’re happy to help - just send us a photo, and we’ll confirm suitability before delivery.

Wasted journey fees are standard across the industry due to high driver costs and the knock on impact it has on scheduling. While these fees are never ideal, ours fees are actually usually lower than many companies and we don't profit from them. We always aim to keep pricing fair while providing a reliable service.

Kind regards,

Reliable Skip

Valorada con 4 estrellas sobre 5

Good company would recommend …

Good company had no issues with skip hire or replacement. The only reason I knocked off a star is because they don’t take plasterboard or carpet which is a bit of a challenge when you are doing a house refurb.

15 de agosto de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hey, we appreciate your feedback and are glad to hear you had no issues with skip hire 👍.

Kind Regards, Reliable Skip

Valorada con 1 estrellas sobre 5

Their company name is pretty ironic

Their company name is pretty ironic! Do reliable skips care about the skips they transport from one place to another? What about their partnered companies? Why are they unreliable? Why do we have to go to voicemail? Why do we have to email through different employees? They clearly do not care enough for the business if this is how they treat their customers. If you want a skip within good time, don't get your hopes up and if you want it collected within good time and as expected. You may as well find a new home for it as they don't seem all bothered to pick up the waste.

9 de agosto de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

We’re really sorry if you had any trouble reaching us - it’s never our intention to cause frustration and we really do care!

We have a voicemail line to request an early collection, but you can also reply to your order email, the SMS reminder we send or submit a collection request on our website - this is to provide flexibility but also keep things as efficient as possible.

We have a very high rate for delivery with 99% of orders being delivered on the date requested, but collections can sometimes be a few working days during busy periods, which we advise when placing the order.

That said, we always aim to keep customers informed and resolve any issues as quickly as we can.

Most of our customers have a smooth experience, and we’re always working to improve and appreciate your feedback.

Kind regards,

Reliable Skip

Valorada con 1 estrellas sobre 5

Very disappointing

I hired a 3 yard skip, on the day, they were late and when they arrived, they didnt have the 3 yard but a six yard skip instead.
The skip was to big for the driveway and the arms on the lorry where to big to fit down the drive also, I was not aware that the driveway had to be a certain size for the arms.
I was told I would then need a permit for the skip to be placed in the road and the permit would take a few days so I cancelled the skip. Now I have been charged £156 because i cancelled and it was apparently a wasted journey for the company.
I don’t mind paying a charge but that is a lot of money just to cancel.
I will never use them again, and not recommend.

8 de agosto de 2024
Opinión espontánea
Logotipo de Reliable Skip

Respuesta de Reliable Skip

Hello,

We’re sorry to hear this didn’t go as expected. Just to clarify, and all skips - big or small - are delivered by the same size truck and require the same minimum amount of clearance (3m width).

If access is tight, we always advise customers to check first before ordering or pop across some photos so we can help identify any problems and avoid any unexpected costs.

We don't like charging wasted journey fees to anyone, but unfortunately we have to to cover the driver’s time, fuel, and scheduling impact, and while we understand it’s frustrating, they’re a standard charge across the industry. They vary slightly by area, but we always ensure these costs are kept as low as possible.

Kind regards

Reliable Skip

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