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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Transactions using Rely is very convenient and hassle free unlike bank installments. It also enable us to shop for some urgent items with more ease of payment schedule. Definitely will be back.! Will... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Rely has provided an opportunity for debitcard holders like me to have an option to buy without hurting the pocket. I do hope to soon see both relypaylater & rely installment as a payment option not j... Ver más

Valorada con 5 estrellas sobre 5

I am really thankful for the Rely payment method. It helps those that currently don’t own a credit card purchase by installment. The checkout was perfectly fine, no curious stuff just a proper authent... Ver más

Valorada con 5 estrellas sobre 5

Convenient. Easy to use. Early payment made possible. Saw other reply from Rely that instalments will be split to 3 instalment plans which is great. Could be more better by offering 6 to 12 instalment... Ver más

Información sobre la empresa

  1. Finanzas y seguros

Información proporcionada por diversas fuentes externas

Rely is the convenient way to get what you need today and PayLater. Slice your purchases into bite-sized payments and pay them over time.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

568 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(568)

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Valorada con 4 estrellas sobre 5

I will give 5 stars when I can make…

I will give 5 stars when I can make early payment from the app itself, instead of the website. Hope u guys are looking into that. Why give us an app for us but still make us to go to the website to make early payment. Other than that, everything is easy and convenient.

11 de junio de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

The rely app is great but something need to add on

The rely app is great, 0% interest and making "buy now pay later" concept . I do like it and it helps me a lot to plan my finance. But surely, all i see the available store in rely just JD sports and im not sure either there are other stores that rely included in their apps. So for me, there are some point i wanna add on rely .

1. Add more store in rely apps so people can buy any other product from various seller/reseller .
2. Make a "pay bills early" available in your apps and just not depend on rely website.
3. Make a lot of promotion with discount and cashback . Most malaysian loves discount and cashback but i did know you make a discount campaign too but it's too damn long to wait the discount reflect on my rely apps .

6 de junio de 2021
Opinión espontánea
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Respuesta de Rely

Dear Iqbal Haikal,

Thanks for sharing your feedback to Rely|ShopNow.

We truly appreciate your feedback for our future improvement and provide a better service to all our customers in the future. We will continue to work hard to bring you a better experience in the future.

Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share with us. Hope to serve you better in the future.

Best Regards,
Rely Review Team

Valorada con 1 estrellas sobre 5

I have input my debit card for payment…

I have input my debit card for payment deducted so it will deduct automatically on the due date. However the third payment wasn't deduct automatically and I was charged with a late payment fee. My second payment was deduct automatically with no problem hence I don't understand why the third payment didn't go through. It's a scam? I didn't receive any email to inform me that no payment was received, and I only realised when I see there is no deduction in my bank statement.

22 de mayo de 2021
Opinión espontánea
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Respuesta de Rely

Dear Joey,

Thank you for leaving us a review with your feedback.

We are sorry that you are facing this issue and want to help you out with this. Can you please get in touch with us by replying to this message with your registered email address and mobile number for further assistance?

Alternatively, you may contact our Customer Support Team through the below link and mention ‘TrustPilot Review’ and our team will assist you to resolve this issue.
https://support.rely.sg/hc/en-us/requests/new

If you have any queries please do not hesitate to get in touch with us and we’ll be happy to give you a hand.

Best Regards,
Rely Review Team

Valorada con 5 estrellas sobre 5

I’m loving the Rely services

I’m loving the Rely services. This is much more flexible than Credit Card installments and would still allows you to get CC spending rewards/points. Rely is a great option for my spending in items more than $200. This is especially since lazada made the 3 months installment option unavailable. So I went to look for similar items elsewhere with Rely option.

Repayment is a breeze IF you used CC, and there’s always an sms notification the day before deduction, which is very thoughtful. As seeing the complains here are mainly from Debit card users and Qoo10 platform, which honestly was quite painful to understand their promo. In Qoo10 and some merchants, the rely payment supported is only the 4 weekly repayments.

I hope rely offers more options and partnerships with local online merchants. Shopping with services like Rely and Hoolah has been a great experience for me so far. Keep it up.

19 de mayo de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

I don understand why I cannot use the…

I don understand why I cannot use the rely account even I have pay early and settle the payment

11 de mayo de 2021
Opinión espontánea
Logotipo de Rely

Respuesta de Rely

Dear Chong Pollawat,

Thank you for leaving us a review with your feedback.

We are sorry that you are facing this issue and want to help you out with this. However, upon checking through our system, you have successfully used and paid with Rely PayLater service on 31st May 2021 for 3 Qoo10 purchases.

If you have any queries please do not hesitate to get in touch with us and we’ll be happy to give you a hand.

Best Regards,
Rely Review Team

Valorada con 1 estrellas sobre 5

Stupid customer service

Stupid customer service. Dont understand her explanation. Deduct my money but end up said my order was unsuccessful. Regret buy things at Rely. Not a good website afterall with bad customer service.

4 de mayo de 2021
Opinión espontánea
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Respuesta de Rely

Dear Eda Sapari,

Thank you for leaving us your review and feedback.

First of all, please be informed that you are placing an order on Qoo10 and using Rely PayLater payment options upon checkout instead of making a purchase or buying anything from Rely website.

According to our system records, our Customer Support has explained to you that your order placed on 4th May 2021 was unsuccessful due to the system failed to capture the order and when this happens even though there is a deduction on user card/account the order is unsuccessful. (Email replied on 4th May 2021)

Also, our support has advised that the payment that you have been deducted will take 7-10 working days(excluding weekends and public holidays) for the bank to refund your card.

With the above response to your email, we believe that our Customer Support has provided clear information on the reason for the order unsuccessful and when is the amount will refund to your card.

If you have any queries please do not hesitate to get in touch with us and we’ll be happy to give you a hand.

Best Regards,
Rely Review Team

Valorada con 1 estrellas sobre 5

Fake advertisement regarding cashback…

Fake advertisement regarding cashback for first time uob user. Ended up getting push here and there by rely customer service support and qoo10 app. 10%-20% matters alot to people like us. Please don't put up any advertisement that is already over and state the terms and conditions properly. Thank you, will truly appreciate it.!!

23 de abril de 2021
Opinión espontánea
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Respuesta de Rely

Dear Chen,

Thank you for leaving us your review and feedback.

Regarding the cashback from UOB on the Qoo10 purchases, please take note that the Qoo10 cashback reward is provided by the Qoo10 merchant system instead of Rely. It is because the reward will credit as QMoney into their customer's account.

Besides that, kindly take note of the terms & conditions whereby the Cashback rewards will only apply to the first 100-500 customers only.

If you have any queries please do not hesitate to get in touch with us and we’ll be happy to give you a hand.

Best Regards,
Rely Review Team

Valorada con 3 estrellas sobre 5

To split the payment to 3 or 4 times…

To split the payment to 3 or 4 times it’s fine & workable for me. The payment date shld be after 30 days not 14 days or whatsoever. After 3 days from the 1st payment, customers are allowed to make the full payment if required. To have a more flexible repayments.

22 de abril de 2021
Opinión espontánea
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Respuesta de Rely

Dear Zainuddin,

Thank you for leaving us your review and feedback.

Please take note that Rely have 2 different plans to different merchants for the Rely PayLater and Rely Installment plan. The merchant will choose by themselves which plan that they prefer to provide on their website to their customer.

Besides that, please be informed that each merchant website will have only either one of the Rely plan which they choose to provide to their customers. If the merchant only provides Rely PayLater, you will stick with this plan only.

If you have any queries please do not hesitate to get in touch with us and we’ll be happy to give you a hand.

Best Regards,
Rely Review Team

Valorada con 5 estrellas sobre 5

Hassle free

Hassle free, fuss free, worry free. As long as you pay on time, flexibility is there. First payment made and the stuff is yours.

20 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rely is the best way of making purchase

Rely is easy to use and very convenient. I feel extremely comfortable with Rely to make purchases. Rely never in a moment making me feel disappointed for purchasing my favourite item. A good option in making purchases for everyone and everything. Very much above expectation. The most sought after purchasing application in my opinion.

17 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Rely was a smooth transaction

Rely was a smooth transaction! It’s very direct and instructions were very clear and easy to follow. I hope there will be more vendors collaborating with Rely Payment Option

16 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful experience with RELY

It is a good experience to get to know RELY which I came across when I was paying for my stuff online. Find the payment arrangement very useful as the instalments are zero interest, hence it helps especially for big ticket item which breakdown at the most unexpected time when one is cash tight, yet it is a necessity to purchase. So I am very grateful to RELY & especially it provides clear and updated records of our payment. Keep it Up!

15 de abril de 2021
Opinión espontánea

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