Rentola.com.au - Making property search smarter Opiniones 

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello Nikhil,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how concerning this must be.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started.

As a property aggregator, Rentola collects listings from multiple sources, to make browsing easier in one place.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how concerning this must feel.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. Our customer support team can always be reached via the contact form on our website to assist with any cancellation or subscription related issues.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must have been.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello Shelley,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello Sandra,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how frustrating this must be.

For clarity, the trial provides temporary access, and subscriptions only renew automatically if they aren’t cancelled before the trial ends, as outlined in the Terms and Conditions and confirmation email at sign-up. For any cancellation or subscription related issues, our customer support team are always available to assist via the contact form on our website.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.

If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started. However, we would like to review your account and clarify what happened in your case.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello Rosie,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how confusing and frustrating this situation must feel.

For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined in the Terms and Conditions and the confirmation email at sign-up. We understand how concerning unexpected charges can be and sincerely apologise for any stress this may have caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 3 mar 2026

Hello Merlyn,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how upsetting this must be.

We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply. In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period.

We also confirmed that when you spoke with our support team at the time of the issue, a favorable resolution was met and we had assumed that your issues were resolved.

If you wish, you can still reply to our email, and we will be more than happy to clarify any further misunderstandings.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello Siera,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.

For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. If a charge occurred despite cancelling, this can happen when the request was submitted after the new billing cycle had already started. We sincerely apologise for any stress this caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand how upsetting this must feel.

For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. Our team is always available via the contact form on our website for any cancellation or subscription related support.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello Elise,

Thank you for your feedback — we’re very sorry to hear about your experience and completely understand your frustration.

For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. We understand how concerning unexpected charges can be and sincerely apologise for any stress this may have caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello Nicholas,

Thank you for sharing your feedback — we’re very sorry to hear about your experience and completely understand your frustration.

For clarity, the trial provides temporary access, and any subscription only renews automatically if it isn’t cancelled before the trial ends. Our team is always available via the contact form on our website for any assistance regarding subscriptions or account related issues.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 4 mar 2026

Hello Samantha,

Thank you for sharing your feedback — we’re really sorry to hear about your experience.

For clarity, the initial payment provides access to a short trial period, and subscriptions only renew automatically if they aren’t cancelled before the trial ends.

We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred.

We hope that we were able to clarify any further misunderstandings.

Thank you again for taking the time to leave your feedback — it really helps us improve our service.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello Cynthia,

We’re very sorry to hear about your experience and understand how frustrating this must feel.

For clarity, the initial payment provides access to a short trial period, and the subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. We understand how concerning it is if charges occurred unexpectedly, and we sincerely apologise for the stress this caused.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello Rebecca,

We’re very sorry to hear about your experience and understand how concerning this must have been.

For clarity, the initial payment provides access to a short trial period, and subscriptions only renew automatically if not cancelled before the trial ends, as outlined at sign-up and in the confirmation email. For any account related issues, our support team can always be reached via the contact form on our website.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello,

We’re very sorry to hear about your experience and completely understand how concerning this must be.

For clarity, the initial payment provides access to a short trial period, and the subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email. Our support team can always be reached via the contact form on our website for any account or subscription related issues.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello,

We’re very sorry to hear about your experience and understand how concerning it must have been to see an unexpected charge.

For clarity, the initial payment provides access to a short trial period, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team

Respuesta de Rentola.com.au - Making property search smarter

Actualizada el 23 feb 2026

Hello,

We’re very sorry to hear about your experience.

For clarity, the initial payment provides access to a short trial period, and any subscription only renews automatically if it isn’t cancelled before the trial ends, as outlined at sign-up and in the confirmation email.

We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.

Kind regards,
Rentola Team