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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Within 24 hours of enquiring, we had an engineer fix the issue. All in all, a great service from booking to completion.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I just used RepairAid for the first time today for a broken washing machine. Found them through the internet so thought I’d share a review for anyone else looking. I got an appointment quickly - withi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Can't fault them in any way. Was recommended Repair Aid by Howdens who had supplied my now out-of-warranty dishwasher and they were able to book me in for the next working day, and explained cl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I don't normally leave reviews but in all honesty this company has been beyond decent. I manage a number of properties in north and west London and this company (ie. RepairAid) always seems to fix the... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reparación de electrodomésticos
  2. Servicio de reparación de refrigeradores
  3. Servicio de reparación de lavadoras y secadoras

Escrito por la empresa

Welcome to Repair Aid. We are a leading appliance repair company with a head office in the heart of London. Here at Repair Aid, we specialise in on-site kitchen appliance repair services for both domestic and commercial customers across London. We are fully qualified and we can repair all major makes and models of domestic appliances including washing machines, dishwashers, tumble dryers, ovens and cookers, fridges and freezers. All our repairs come with exclusive benefits including 12 month guarantee on parts and labour. Our vans are fully stocked with spare parts so we can fix your appliance on the first visit too.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

96 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(96)

3 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Clear pricing and good work

Their pricing was very clear and not charging for second visit call out as likely the engineer will have to come back with a right parts. Skilled engineer successfully change the parts and get my appliances going again.

5 de julio de 2024
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Oriental Pearl,

Thank you so much for your kind words!

We truly appreciate your positive review and it was a pleasure having you as a customer.

We look forward to serving you again soon.

Valorada con 5 estrellas sobre 5

Excellent service

I just used RepairAid for the first time today for a broken washing machine. Found them through the internet so thought I’d share a review for anyone else looking. I got an appointment quickly - within 48 hours whereas Bosch could only give me an appointment two weeks later. The engineer came on time and gave me a courtesy call about 20 minutes in advance to let me know he was on his way. Super polite, super knowledgable engineer, (Dien was his name) who explained why the machine kept tripping the electrics. Excellent service from both the ladies in the office and the engineer himself. I would definitely recommend them.

4 de mayo de 2024
Opinión espontánea
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Respuesta de Repair Aid London Ltd

Dear Aoife,

Thank you for the 5-star review

It's always great to know that our customers are happy with the service provided.

It would be an honor for us to assist you again!

Valorada con 5 estrellas sobre 5

High service at a good price

High service at a good price, I highly recommend them!

29 de marzo de 2024
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Yulian,

Thank you so much for sharing your feedback!

We are pleased to know that you are happy with the service provided and we look forward to assisting you again!

Valorada con 5 estrellas sobre 5

Efficient, Well-priced Service

First, they answer the phone! This is not my usual experience - either it is impossible to phone a company or one is left hanging for an hour or so.
Then they efficiently take down all details and, unless it's a very busy period, give you an appointment the following day. If it is busy (Christmas, for example), it's about two days. When the engineer came to assess the fridge/freezer, which we were sure would have to be replaced, he not only found the fault quickly, but also cleaned out something in the back, leaving it working for the duration of the time it would take to get the necessary part. He explained clearly what was wrong. The office then rang me, I think twice, to let me know how their order was getting on - it came from Europe which slowed delivery.
Their charges are very reasonable and they are great to deal with.

1 de diciembre de 2023
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Phebe,

Thank you for taking the time to share your feedback.

We are overjoyed to hear that you are pleased with our engineer and that he managed to assist you successfully with the fridge/freezer repair.

We hope to offer you another great service in the future.


Valorada con 5 estrellas sobre 5

Always great!

This company has been used by my landlord for probably the past four years or so to repair all our appliances. They have been professional, on time, great at communication. Really happy with them.

30 de enero de 2023
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Sheridan,

Thank you for the 5-star review. We are happy to know that you enjoyed your experience with us.

We always remain at your disposal and look forward to seeing you again.


Valorada con 5 estrellas sobre 5

Excellent Repair of Our Bosch dishwasher.

Our 8 year old Bosch dishwasher was making dreadful gasping noises and had stopped working. The engineer from Repair Aid - I don't know his name, but he said he was originally from Bulgaria - was absolutely excellent. He fixed it and then tested it thoroughly - the whole visit was well over an hour but he did the job very well and it has been working perfectly since. I therefore consider the £100 call out charge reasonable in the circumstances, and I am very happy indeed with the very competent, professional and polite service that I received.

5 de diciembre de 2022
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Isabel,

Thank you for the 5-star rating.

We are happy to know that we have another satisfied customer.

We hope to offer you another great service in the future.

Valorada con 5 estrellas sobre 5

My cooker hood needed new parts.Repair…

My cooker hood needed new parts.Repair Aid came out identified the fault and quoted identical price that manufactures quoted me(Good)

I ordered parts they visited a second time at no extra cost and resolved problem

They kept me updated and so overall I would recommend Repair Aid.

5 de diciembre de 2022
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Andrew,

Thank you for taking the time to share your lovely feedback.

We are delighted to know that you are happy with the service we provided and we look forward to assisting you again.

We always remain at your disposal!

Valorada con 4 estrellas sobre 5

My dishwasher wasn't draining

My dishwasher wasn't draining. I called Repair Aid and they sent someone out the same day. The dishwasher repair guy was very polite and friendly and sorted the problem. Knocked off 1 star in protest at 100 quid price for a call out. Otherwise all good.

p.s. the company asked me to provide this review.

30 de septiembre de 2022
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Neil,

Thank you for taking the time to share your honest feedback.

It's a pleasure for us to hear that you are happy with the service provided from our engineer.

We look forward to assisting you again.


Valorada con 5 estrellas sobre 5

Fabulous fixer

They came and fixed my washing machine super quick. They were honest, no extra fees, and the guy was super professional and lovely. Thanks!

23 de agosto de 2022
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Zoe,

Thank you for the lovely words and for sharing your feedback with us.

It's a pleasure for us to hear that you are happy with the service provided and we will make sure to pass your words to the engineer.

We look forward to working with you again!

Valorada con 5 estrellas sobre 5

My Dyson pure Air which i had from US…

My Dyson pure Air which i had from US had issues,
I had been struggling with Dyson company for the last 18 Months.
Finally i came across Repair aid and within a week it got collected and returned at a reasonable cost.
The staff and the delivery guys who collected and dropped it were excellent.

26 de julio de 2022
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Minakshi,

Thank you so much for the lovely words and for taking the time to share your experience.

It's always great to know that our customers are happy with the service provided.

It would be an honor for us to assist you again!

Valorada con 5 estrellas sobre 5

I have a daewoo 12 years old fridge…

I have a daewoo 12 years old fridge freezer which started to slow down and consequently, the freezing temperature was very high. I could not find anyone who would be able to repair it, until I found Repair Aid London, who sent a very professional engineer who spotted the problem and solved it. Now, event at the lowest setting, the freezer is at -18 and the fridge at 5’. Very pleased with their service

8 de julio de 2022
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Antonio,

Thank you for taking the time to share your feedback. It's a pleasure for us to hear that you are happy with the service provided and we look forward to assisting you again.

We always remain at your disposal!

Valorada con 5 estrellas sobre 5

Really positive experience all round

Really positive experience all round. Polite and professional. Transparent pricing and good communication.

29 de junio de 2022
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Customer,

thank you for the lovely words, it's a pleasure for us to hear that you are happy with the service provided.

We look forward to working with you again!

Valorada con 5 estrellas sobre 5

Very good service all round. Fast response.

Very good service all round

1 de junio de 2022
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Charles,

Thank you so much for sharing your feedback!

We are pleased to know that you are happy with the service provided and we look forward to assisting you again!

Valorada con 5 estrellas sobre 5

Easy to contact, rapid service

Repair-aid was very easy to contact, the cost for the repair to my dishwasher was made completely clear, and a technician arrived and fixed the problem within two days

26 de mayo de 2022
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Terry,

Thank you so much for the lovely words and for taking the time to share your experience.

It's always great to know that our customers are happy with the service provided.

It would be an honor for us to assist you again!

Valorada con 5 estrellas sobre 5

It was very simple to deal with…

It was very simple to deal with repair-aid I broke my induction hob. They were able on the phone to identify my problem and sent me the repair quote by email on the same day.
They needed to order a very specific piece and informed me of the timeline I could expect. It was then reduced from 3weeks to 5 days abs I couldn’t be happier with the results.
Thanks team for solving this so quickly and sharing the invoice fast for me to deal with my insurance.

18 de mayo de 2022
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Clelia,

Thank you for taking the time to share your lovely feedback.
We are delighted to know that you enjoyed the service we provided and we look forward to assisting you again.
We always remain at your disposal!

Valorada con 3 estrellas sobre 5

Warning Repair Aid Excessively Overcharge for Spare Parts

Warning, Repair Aid excessively overinflate the cost of the spare parts. Was quoted a price of £100 inc VAT as a flat rate plus the cost of any spares for a washing machine repair, seemed reasonable. Engineer came, very polite, quickly diagnosed the problem and fixed within 15 minutes, have no problem with the £100 charge for that. However, the replacement carbon brushes he used were charged to me at £59.94 - the same ones can be bought on Amazon for £4.46 from the same company Electruepart. Whilst I would expect some mark up on the trade cost of the spares I find more than 12 times the retail cost to be excessive. I don't think most customers would think to ask the question about how much the cost of any spares used is inflated when booking an appointment with Repair Aid.

25 de marzo de 2022
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Esther,

Thank you for taking the time to share your experience.

We are grateful to know that you are happy with the service our engineer has provided, but it is saddening to hear that this has been overshadowed by the followed misunderstanding regarding the price of the spare parts.

Thank you for the chance to discuss this experience and assist in making things right. Our Customer Care team remains at your disposal at any time.

Valorada con 5 estrellas sobre 5

Hassle-free repair

A hassle-free service that I have used twice now and would recommend.

29 de diciembre de 2021
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Andrew,
thank you for the lovely words, it's a pleasure for us to hear that you are happy with the service provided. We look forward to working with you again!

Valorada con 5 estrellas sobre 5

Very happy

My tenant said Repair Aid were on time, efficient and polite.
What more do you need.

3 de diciembre de 2021
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Ana, thank you so much for sharing your tenant's feedback!
We are pleased to know that you and your tenants are happy with the service provided and we look forward to assisting you again!

Valorada con 5 estrellas sobre 5

Same day repair

Booked repair and was pleased to get repair slot on same day. Washing machine fixed quickly on arrival. Pricing was clear.

5 de noviembre de 2021
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Rob, thank you for taking the time to share your feedback. It's a pleasure for us to hear that you are happy with the service provided.
We look forward to working with you again!

Valorada con 5 estrellas sobre 5

Washing machine sorted

Washing machine sorted. Very pleased with the service. The repair man was on time he was polite and explained everything to me. Will definately use this service again if need to.

19 de octubre de 2021
Opinión espontánea
Logotipo de Repair Aid London Ltd

Respuesta de Repair Aid London Ltd

Dear Pamela, thank you for sharing your experience.It's always great to hear that our customers are happy with the work of our engineers.
We remain at your disposal and we look forward to assisting you again, maybe with another appliance this time!

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