They sent an engineer to fix a minor cosmetic problem with ignition on our stove. After 90 minutes working on the stove he had broken it, and we have had to pay for a brand new stove. And they totally... Ver más
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Consulta las opiniones de los clientes
Had a few problems with our Rangemaster cooker, contacted them and Max the engineer arrived. Very friendly, helpful and efficient also respectful of our property. Repaired the oven and replace a d... Ver más
La empresa ha respondido
We wanted to change the colour of our Rangemaster cooker and phoned for advice, as to whether we could buy replacement oven door skins and drawer fronts. Despite our cooker being 16 years old, Repai... Ver más
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I was extremely impressed with the service I received. The engineer arrived on time, quickly identified the issue with my range cooker, and carried out the repair with real professionalism. He was kno... Ver más
La empresa ha respondido
4,0
Muy bueno
613 opiniones
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A job very well done
Arrived promptly. Quickly assessed the two issues we had with the cooker. All done and very pleased. Have kept their details just in case for the future.
16 de abril de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Mr Haddow,
Thank you for your positive review. We pride ourselves in delivering outstanding service to our customers, so this is great to hear.
Quick and satisfactory service.
The person I spoke to was very helpful. He had to research what I wanted then contacted me. The item was delivered much quicker than I expected.
5 de abril de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Anonymous,
Thank you for taking the time to provide us with a 5 star review. We are happy to have been of service and glad that you rapidly received the part you required. If we can help again in the future, please feel free to get in touch.
Great Service by Technician Paul in…
Great Service by Technician Paul in relation to our Professional + Range Master Cooker Repair.
Suspected Issues explained to us clearly and repairs carried out very satisfactorily. Cooker working well now and we’re very happy with the Technicians professional support.
19 de abril de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Ms Young,
Thank you for taking the time to leave a 5* rating. We are glad to hear that you received a great service from Paul B and your appliance is working well. We really appreciate your feedback.
A frustrating experience
A frustrating experience. I have an AGA Masterchef Electric oven which blew fuses and stopped working. On19 March. Repairtech collected payment that day and promised an engineer by Friday. I heard no more so chased by phone and email without getting any information of the promised engineer. Requests for the details of complaints procedure or Directors details were ignored. Chased again on 9 April and the engineer finally called on 11 April over 3 weeks after taking payment. I am in my mid 80s and effectively had no cooking facilities over the Easter period. Beware, DO Not part with your money without obtaining a firm promise of action by this company.
19 de marzo de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Mr Dezberg,
We are deeply disappointed to read the comments given in your review and we apologise for the delay in the repair to your appliance. However, we do confirm that we are not an “emergency” service. Payment was taken on Wednesday 20.03.24 and you would have been informed that the Engineer would contact you within 1-2 working days. We would not advise that a visit would take place by Friday as we have a large network of Authorised Repair Agents and as such, we ask the Engineers to call you directly to arrange the appointment to ensure a mutually convenient date. An out of area Engineer was assigned to your call due to the Engineer who had attended on a previous occasion being on Annual Leave until 02.04.24 and we confirm that you were made aware of this.
Unfortunately, you were not contacted by the assigned Engineer within the agreed timescale and upon being notified of this, we contacted the Engineer ourselves asking for them to call you asap to arrange your visit. Sadly, this did not happen and as a result we offered the choice of a full refund or to re-assign to the Engineer who had been on Annual Leave. The job was subsequently reassigned on 03.04.24 and we are pleased to note the repair was completed on 11.04.24.
We sincerely apologise that your experience has not meet your expectations or our standards on this occasion.
Range master oven repair
Up front contact and on the day contact was excellent. Have no cause to doubt that the work carried out was professionally completed. The problem seems to have been solved.
My wife ( the cleanest person I know) was affronted when the engineer called the oven door filthy! We couldn't work out how to clean the internal glass door hence it was dirty with routine use over the years not ' filthy'
A more thoughtful approach would have been more appropriate and appreciated in someone's house.
9 de abril de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Mr Noye,
Thank you for taking the time to leave a review.
We were disappointed to read your comment regarding our Engineers approach to the condition of the inner glass as it is always our intention to provide great customer service. Please be assured we have since addressed this with the attending Engineer and sincerely apologise for any upset that occurred. He is one of our highly respected Engineers and confirms that this was definitely not his intention. We further confirm that he did offer advice / assistance to your wife regarding the cleaning of the glass. However, we are very pleased to hear that you received excellent contact from our Engineer and that the repair was completed professionally & to your satisfaction.
We are grateful that you shared your experience as your valuable feedback does help us to improve our processes and better serve our clients.
Great service
Great service, very knowledgeable.
Quick delivery.
5 de abril de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Mr Covington,
Thank you for ordering your Spare Part with Repairtech Services. We are happy to hear you rated your experience as 5* and your feedback is highly valued. If we can help again in the future, please feel free to get in touch.
Excellent service
Excellent service I wish all companies adopted this company approach I cannot fault them from start to finish. I received my products I needed within a couple of days a lot sooner than I was expecting very pleased
15 de marzo de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Alison,
Thank you very much for taking the time to leave a review regarding the spare parts you recently ordered from us. We are happy to hear you received excellent service which is what we strive to provide. If we can help again in the future, please feel free to get in touch.
Grill elements and service
Replaced my grill elements which could be accessed from the front and also did a service replacing seals and catches. If you do need your cooker moved away from the wall, they have boards to protect the floor. All done promptly.
25 de marzo de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Mrs Sigley,
Seeing that you had a 5-Star experience is the best thing we could hope for! Many thanks for taking the time to leave a review. Your comments will be passed on to the attending Engineer.
Poor service
My advice would be not to use this company. My range cooker still has not been repaired correctly since October when I first arranged a visit.It has been a complete series of errors and mistake after mistake. We are currently without hobs to cook with and have been for the last month.The hobs worked before the engineer came out to fix them - now they do not.He has carried out various repairs since October. He returned yesterday to fix the hobs (after a month) however had the wrong part - this is not the first time he has come with the incorrect part despite having carried out the inspection.When he left yesterday morning he assured me that someone would be in contact with me by the end of the day. This has not been the case indeed I am the one having to make the phone calls. When I call the service desk they seem unable to help other than tell me that they are 'chasing' it up with the engineers.There appears to be very little communication between the two departments which can only be excerbating the extremely the poor service.On occasions the service team have assured me that they will call me by the end of the day and they have not. The whole service has been very frustrating but also very distressing. I await to see when I'll hear and when the engineer can come out with the correct part. I am hoping by the end of the week but hold out very little hope.
24 de marzo de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Mrs Callard,
We are very sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service however, on this occasion this was not the case. A member of our Management team has already called you to discuss the next course of action and you should now have been contacted by one of our senior troubleshooting Engineers to arrange an appointment. We implicitly trust that this Engineer should be able to complete the repair to your appliance, smoothly and efficiently. We are pleased that you have given us the opportunity to address the issue and will closely monitor the progress of the repair. Should you have any questions then please email us directly so that we may assist.
Engineer phoned arranged a day/time…
Engineer phoned arranged a day/time arrived on time fitted new part, Great service and communication
26 de marzo de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Mr Rudge
Many thanks for taking the time to leave a review. We are pleased to hear you received a great service from the Engineer.
Excellent service
The call handler was marvellous and communicated really well and did what she promised and rang me back - promptly too . I was amazed when the item appeared less than 24 hours later . Very impressive .
It was a bit of a job fitting the new door and I ended up taking it off again and using the old fixings , which had spacers. My new oven door is fitted perfectly now .
The problem was with ME! I was convinced that I could see a crack in the old glass and it turned out to be the silver foil insulation had slipped a bit . There was as no need at all for a new door/ glass fitting ! 🤷♀️
It’s just worth looking properly , not making assumptions and getting another pair of eyes to check !
Anyway , I am still very pleased with my new set up .
Thank you team Repairtech services .
14 de marzo de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Ms Smith,
Thank you for taking the time to provide us with a 5 star review. We are happy to have been of service and glad that you rapidly received the part you required. Your feedback will be passed on to the call handler who we are sure will be delighted.
Quoted for a part not fit for purpose
Unfortunately I cannot give a favourable review of my experience.
I had a fault with my Rangemaster 90 classic induction hob.
I contacted Rangemaster on 8/3/24 and had a live chat with someone in their technical team and was asked to send a short video showing the problem.
I received a reply from Rangemaster the next day and was told the symptoms suggested an issue with the display board and was given a part number P045186 and they recommended contacting Repairtech who might be able to offer an out of warranty repair.
I contacted Repairtech who gave me a quote for the part of £271.99 which includes the engineer fitting it which you have to pay up front before it's fitted!
The engineer came and fitted the part on 15/3/24. I am afraid to say the part did not make any difference to the fault that I had. Obviously I have paid for a part which wasn't fit for purpose.
15 de marzo de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Josephine,
We are very disappointed to read the comments given in your 1-Star review.
As per your telephone call to ourselves, it was requested that we attend your property to replace a part that was advised to you by Rangemaster. We initially recommended that an Inspection visit should be carried out as Induction appliances can be very complex. The purpose of an Inspection is to fully understand the nature of the fault and diagnose any parts that may be required. Our call handler explained the benefits of this during the telephone call but you wished for the Engineer to simply replace the Display Board.
Based on this information, Repairtech cannot be held responsible for the part not curing the fault. The Board was fitted as per your request and the risks were made clear to you. However, we would like to assist further in carrying out a repair to your appliance and will arrange for a Customer Service Advisor to call you to discuss the next steps.
Rangemaster Cooker Repairs
The engineer was very polite, friendly and very knowledgeable. He was smartly dressed and very professional
19 de marzo de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Ms Halliburton,
We are grateful that you took the time out to leave us a review and are happy to know that you received a 5* service from the Engineer. We will be sure to pass on your comments.
Positive
Great support from the team. Unfortunately the part I requested, a Grill Element, was dispatched without appropriate packaging, it came in a flimsy bag and it really needed protective card to prevent the fragile nature of the electrical component. As the technician who will fit this for me isn't available until next week I don't know if it was damaged in transit yet.
Rangemaster Repair tech have responded helpfully and resolved the issue straight away. I'm very impressed by the immediate professionalism showed to me. Thank you for your service.
8 de marzo de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Ms Maguire,
We are pleased to hear that you received great support however, we are disappointed to read of how the part was packaged. This is not our standard practice and the issue has been addressed with our Warehouse team. We sincerely apologise and we thank you for bringing the matter to our attention. Should you experience any problem upon fitting then please do not hesitate to contact us so that we may assist.
Respuesta de Repairtech Services (UK)
Dear AH,
Thank you for taking the time to leave a review. We pride ourselves in delivering outstanding service to our customers so this is great to hear. If we can help again in the future please feel free to get in touch.
Excellent service to replace a small…
Excellent service to replace a small part of my Aga Fridge Freezer.
5 de marzo de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Rosemary,
We are really pleased to hear about the excellent service you have had. Thank you for your review.
Very helpful and knowledgeable…
Very helpful and knowledgeable technical staff were able to identify and supply the new parts needed for my 17 year old Falcon range cooker. The goods arrived within 24 hours and the cooker is now fully functional again. Big thumbs up for Repairtech Services!
1 de marzo de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Clemency,
We are happy to have been of service and delighted that you rapidly received the parts you required. Thank you for providing us with a 5 star review.
DO NOT USE THIS COMPANY !!!!
DO NOT USE THIS COMPANY !!!!! I paid £234.00 for an Engineer to repair my 110 Range Cooker . Initial visit week 1 , after a week i phoned to see what was happening, the part hadn't been ordered, then the engineer couldn't come as he had covid, which can’t be helped but , it was me that had to keep phoning to find out what was going on . Finally engineer returned, before I had left hand cooker and all 6 rings working after engineer came, the cooker on the right still not working and only 2 rings on top working . My cooker was declared Irreparable and i was paying £234.00 any way . After complaining that my cooker was now worse than it was before, I was reluctantly given my money back .
15 de enero de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear KC Kelly,
We are sorry to hear about your disappointing experience with us. It is always our intention to provide great customer service. Unfortunately, in this instance our Engineer was unable to carry out a full repair to your appliance and we therefore issued a full refund. Please accept our sincerest apologies that we did not live up to your expectations on this occasion.
Great service and prompt delivery 5…
Great service and prompt delivery 5 star 👌
23 de febrero de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Mr Wilkinson,
Thank you for ordering your parts with Repairtech Services.
We are happy to hear you rated your experience as 5 star. Your feedback is highly valued.
The engineer kept me fully informed of…
The engineer kept me fully informed of the work schedule and timings for the day and was spot on with his arrival. He was friendly and courteous and explained the work throughout. Super job.
21 de febrero de 2024
Opinión espontánea
Respuesta de Repairtech Services (UK)
Dear Ms Saunders,
Thank you for taking the time to leave a review and for your kind words regarding the Engineer. We will be sure to feed this back to him.
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