Replacements Opiniones 

I ordered several pieces from them and one was a knock off- they refunded the cost but did not adjust shipping . They wasted my time and money in additional shipping costs. They are too well established to be cheating customers this way.

This place is a scam. They offered to pay me $29 for my Blue Willow 18" platter. They would then turn around and sell that platter for $229.95. My mother's Blue Willow dishes were the ones at grocery stores in the 1990s that people could purchase using the stamps that they gave out when you spent a certain amount. She didn't buy any more dishes after they stopped offering that program. Replacements claimed that my dishes were from a different pattern, and offered me $31.48 for the other 68 pieces. I replied to their email that, while I appreciated their offer, I would be returning to their store (it's a 5-hour drive one-way from Charleston, SC) to pick up my mom's dishes. I received a snarky email in return that I would need to wait 15 days to schedule an appointment to come pick up the dishes.

I drove back up to Greensboro, they gave me the dishes, and came out to the parking lot to see what I was doing while I checked each piece to ensure it was in good condition. They wrapped several pieces stacked together, which would practically guarantee my mom's dishes would shatter on the 5-hour drive home. Each piece also had a price sticker that was difficult to remove. Then, some lady who was selling to them, an employee, or a family member/friend of an employee, harassed me about the video I was making to show how poorly they were packed. I know my platform is only big enough for me to stand on one foot at a time, but when businesses treat people this way, other people who may do business with them in the future deserve to know.

At that point, I asked to speak to a supervisor because I don't appreciate being harassed by anyone. Whether she was an employee or not, they're responsible for her behavior while she is on their property. The supervisor, Cory (sp?), told me he would pass on my concerns. I even sent a "contact us" form on their website. I have heard nothing.

I also heartily disagree with the way that they handle the process of sellers dropping off merchandise. You drop them off and have to trust them with your items. I honestly wonder now (because of other reviews I've read) whether they even gave me back my mom's actual dishes or switched them out for a cheaper Blue Willow set.

This business concept is incredible, and I knew someone a long time ago who raved about this place. I even purchased a plate from them in 2009 after I cracked one of my abusive ex-mother-in-law's everyday use dishes. It was almost $50 for one Pier 1 plate.

I regret pressing the "easy button" on getting an offer from them and going through that whole process. I should've just listed everything on various sales sites and sold them that way.

I've been a loyal customer and have placed multiple orders with Replacements, which makes this review especially disappointing.

Recently, almost every order has had issues—missing items, broken pieces, incorrect items, and extremely slow customer service. Even getting photos from the image department has been unnecessarily difficult.

The worst experience was receiving the wrong item. I was initially told the correct replacement would be sent at no extra cost. However, after the item's price increased from $259 to $299, I was asked to purchase it again. While I can't say why, the timing certainly raises concerns.

For a company selling collectible and expensive items, this level of quality control and customer service is simply unacceptable. After so many repeated issues, I've lost confidence in buying from them.

I tried to return dishware that I didn't like. Went to FedEx and they told me I needed a return form and this company wouldn't allow it. They wanted 33.00 for shipping on a 43.00 purchase, Company stinks! I'm stuck with it!!

The upside: Generally you receive the merchandise that you need, and it is *always* very well packed.
The downside: It's an expensive option for purchasers. I needed a couple more p lates of a fairly recent pattern that I simply couldn't find nearby. I did get the plates. They charged $20+ each....and part of the T.J.Maxx price tag was still on the back of the plates. Maybe they should inspect them a little better, and remove the evidence? Also, for sellers, it's not always a good option. They pay a pittance of what you could get elsewhere, if they are buying your pattern at all.

Replacement sent me a knock off mass produced dishes the pottery barn now does if I want mass produced pottery, barn, dishes I would’ve bought directly at the store horrible. I will never never never order again. It wasn’t my dishes I received and now I’m stuck and out over $80.

We ordered 4 bowls (Villeroy and Bosch's Petite Fleur pattern). They arrived with distasteful rust stains. We had to pay $32 to ship the merchandise back in order to receive a refund. (I assume/hope we'll receive our refund!) When a company insists you pay return shipping for substandard merchandise, how can you trust them? What motivation do they have to NOT send substandard merchandise? I would never again purchase from Replacements.com and I have unsubscribed from their marketing emails.

I ordered a set of porcelain mugs that had been discontinued by the original company and they arrived in a timely manner and had been packed really well.
My experience with the company was very good.

Too expensive!!
3 wedgewood bowls and shipping were $458. Crazy prices

I made the mistake of ordering wrong size coffee cups. Spent over $120.00. Very disappointed I had to shipped back to fedex and had to pay $63.00 to return. I was going to place another order for different size cups but was so upset that replacement would not help me with the return cost of shipping them back. I called customer support and they were very rude. Never again will I order from them.

I was so excited to find an exact replacement on this website for a mug of mine that broke. When I realized I would have to pay over $30 to ship 1 simple mug, I became disgusted. This is price gouging, and these people should be ashamed! I'm in their neighboring state and it does not cost this much to ship 1 mug!

I had to pay $20.10 to return items that never should have been shipped. Dented, scratched, covered in a funny film that I can only guess was polish, labeled “made in China.” Baldwin has never been made in China and never needs polishing.

This company is legit and has an excellent customer service team. Unfortunately, I was sent the wrong item twice and so am unable to leave a 5 star review. However, both times the team was completely understanding and offered first to send the item again correctly, and then unfortunately when the wrong item was sent again they refunded me with no questions asked. I offered to ship back the wrong items but they were happy for me to keep them given the shipping costs (I'm in Australia). So my experience has been very different to a lot of the negative reviews, even though they didn't nail it my experience overall was still very positive. Also the items shipped very quickly, well below their international shipping estimated time

BEWARE: Shipping took forever while the cost of it seemed to be way up there.

I received my order in a timely manner and it was packaged very well with the item (a grinch figurine) in perfect condition.

At one time I had looked up what we should be able to get for our family's heavy sterling silverware (service for 12), and suitable impressed, I contacted Replacements out of curiosity to see what their bid might be. They offered only an extremely tiny fraction of the true worth, not just a usual markup worth, but an insulting amount. This is not a good company.

These people are absolute crooks. They got me to mail $2500 worth of china that they told me they would pay this amount for the goods. When they arrived, they gave me some bull about it being the wrong category, despite the fact they had chosen the category, and told me the whole thing was worth eight cents, and that they would be happy to donate them for me. These were solid gold Fabergé plates, clearly worth more than eight cents. I think their plan was to get the merchandise and hope that I would not demand that they return it so they could sell it at a higher price.

Even though FedEx mangled the box, my glassware was packaged so well that it arrived completely unharmed.

Shipped and arrived within the estimated time as well. If I ever need their service again I will not hesitate.

Their delivery is obnoxiously expensive and obscenely slow.
I am so mad at myself for paying the shipping and then the package is now stuck in CT for 9 days and the customer service is nonexistent.
Still don’t have my items and no idea when they will arrive.
Do not deal with these scammers. They are terrible.