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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I would like to express my heartfelt gratitude to Emily He,who is my property manager. She always responds to me promptly and patiently answers my questions. She also follows up on matters and takes a... Ver más

Valorada con 5 estrellas sobre 5

Paige is helpful and easy to deal with when it comes to managing my property. She's approachable, responds to queries and is always happy to help with any issues that come up. She keeps me informed an... Ver más

Valorada con 5 estrellas sobre 5

I can't praise Suth of JLL highly enough for the outstanding property management customer service he provides. He consistently goes over and above what can be expected to take away any worries we hav... Ver más

Valorada con 5 estrellas sobre 5

Lily Wang has been excellent at managing the property and has always been proactive in addressing any issues. When a leak occurred, she contacted the building management immediately and made sure it w... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Finanzas y seguros

Información proporcionada por diversas fuentes externas

JLL provides experienced commercial property and investment management services for corporations and investors in the UK and around the globe.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 44% de las opiniones negativas

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4,7

Todas las opiniones

(2397)

178 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Sara Maloney was our property manager…

Sara Maloney was our property manager for 4 years, she was always very responsive and helpful in informing us about events that would impact our building and in swiftly acting on any maintenance issues. Thanks Sara for your great service and wishing you all the best

7 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much for this wonderful feedback. We're delighted that Sara provided such responsive and helpful service throughout your tenancy. She will be thrilled to hear how much her support meant to you, and we wish you all the best for the future.

Valorada con 5 estrellas sobre 5

Great experience

I highly recommend Lily Wang as a property manager. My experience with her has been excellent; she is consistently proactive, supportive, and quick to resolve issues. Recently, we required a couple of repairs in our ensuite, and Lily efficiently managed the communication between myself and maintenance to ensure the work was completed promptly.
L.D

1 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Laetitia. We're delighted that Lily has provided such proactive and efficient support with your property maintenance. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

JLL is a great help and very professional

This is my third year living in my current home. JLL is a great help and very professional. Finding my current apartment was a breeze, from the viewing to signing the contract and moving in. Especially earlier this year, when there were some minor issues with the apartment that required communication with the landlord for repairs, JLL's professional service was exceptional. My Property Manager- Keely Wesley, was particularly helpful, facilitating a lot between me and the landlord. I'm truly happy to have met the JLL team and Keely.

29 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Fonda. We're delighted that Keely Wesley and the team have provided such professional service throughout your tenancy, from your initial move-in to facilitating repairs this year. Keely will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.

Valorada con 1 estrellas sobre 5

Terrible property management in Canary…

Terrible property management in Canary Wharf. Under a full management service, they claimed they could not get one of the bill accounts property set-up and asked me to constantly forward the bills and access the informations for them for over a year, which has been ridiculous as I went for full management service for a reason! Today I realized they have been in copy for all the invoices and just did not bother to read emails themselves. Also, there was no communication or update from the agents on matters, most likely you got auto-replies as the “normal working hour” is not long and they are slow in responses. Today, I only knew that our assigned agent went on paternity leave - people should go on paternity leave but JLL really should have arranged for coverage and communicated that clearly in advance given how long that leave would be, particularly when there is ongoing issue to be sorted out and tenant is checking out. Generally it has been such a hassle and mess throughout the entire process, I would not recommend their rental service at all, in particular if you are trying to do full management service for peaceful mind, that “full management” model is close to non-existent except for fees paid to them, we experienced two property agents, similar experiences not to bare minimum standards.

25 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you for taking the time to share your feedback, Vuitton. We don't appear to have any records under this name, but we'd really value the opportunity to look into this further and discuss your concerns directly. Please contact Joe Ferreira at Joe.Ferreira@jll.com, and we'll prioritise investigating this matter with you.

Valorada con 5 estrellas sobre 5

Our property manager

Our property manager, Chris Chan, has been exceptionally helpful, responsive and supportive during our time with JLL. He’s been always open for dialogue and we’ve not felt anything was amiss with him. We’re very grateful we had Chris!

25 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Adoo. We're delighted that Chris has provided such excellent support throughout your tenancy. He and the team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Zakariya was very professional and…

Zakariya was very professional and supportive during our stay, in a flat managed by JLL. He understood any queries clearly and then had a high bias for action to get them addressed.
Due to Michael, Zak and amazing team at JLL, our stay was comfortable.
Thanks team!

15 de mayo de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Harshit. We're delighted that Zakariya and Michael were able to ensure your stay was comfortable and that they responded so efficiently to your queries. The team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Taysir Hussein is incredibly helpful

Taysir Hussein is incredibly helpful, polite, and professional. She goes above and beyond to ensure high-quality customer service.

23 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Rami. We're delighted that Taysir provided such excellent service. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Enoch has been my property manager for…

Enoch has been my property manager for 3 years. He has handled all the communication and enquires very professionally, always showed understanding and efficiently resolved all issues.

31 de mayo de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Sasha. We're delighted that Enoch has consistently provided you with professional and efficient service over the past three years. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

I had a wonderful experience with JLL…

I had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful.
I would especially like to thank the property manager, Keely Wesley, who was very responsive, supportive, and attentive whenever assistance was needed. Her professionalism made the whole experience smooth and pleasant.
Overall, I really appreciate the quality of service provided by the team and would be happy to recommend JLL Greenwich.

15 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Fan. We're delighted that Keely and the Greenwich team provided such attentive support throughout your tenancy. Keely will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 2 estrellas sobre 5

I am very dissapointed with JLL UK

I am very dissapointed with JLL UK, I moved out a month ago from a condo in Lambeth, London area and still waiting for a proposal for my deposit refund. I had to deal with multiple agents, with no results.

12 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you for sharing your feedback, Cumhur. I'm truly sorry your experience fell short of the standards we set for ourselves. We'd really value the opportunity to resolve this with you directly and urgently. Please contact Hussnain Raza at Hussnain.Raza@jll.com so we can look into this matter.

Valorada con 5 estrellas sobre 5

The prompt and efficient feedback

The prompt and efficient feedback; Professional in providing solutions to solve the tenants' problem.

12 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Henry. We're delighted that you've experienced such prompt, efficient, and professional service in resolving your concerns. We truly appreciate you taking the time to share your feedback.

Valorada con 5 estrellas sobre 5

Excellent service

I have been working with JLL for several years to manage and rent my flat. The service is excellent - always responsive and helpful. I had worked with previous companies in the past and this wasn't always the case. A special thank you to the managing agent I work with at JLL, Alexandra Imray, who is outstanding!

10 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Joanna. We're delighted that Alexandra has provided such excellent and responsive service over the years. She'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience and for trusting us with your property management.

Valorada con 5 estrellas sobre 5

Five stars all the way for JLL

Five stars all the way for JLL! I have just completed a two-year tenancy managed by them, and I couldn't be happier with the experience. From day one right through to moving out, the entire process was seamless, professional, and entirely stress-free.
A special, massive shout-out goes to Enoch, who was my main point of contact throughout the two years. Enoch was absolutely fantastic. Whenever I had a query or needed assistance, he was incredibly responsive, proactive, and always went above and beyond to ensure everything was handled smoothly. It is rare to find a property manager who is genuinely this attentive and supportive.
If you are looking for an agency that actually cares about its tenants and delivers top-tier service, I highly recommend JLL. Thank you, Enoch, for making my time in the property such a great experience!

30 de abril de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Ben. We're delighted that Enoch provided such attentive and proactive support throughout your two-year tenancy. He'll be thrilled to hear this wonderful feedback about making your experience seamless and stress-free. We truly appreciate you taking the time to share your experience and recommendation.

Valorada con 5 estrellas sobre 5

The experience has been very positive.

The experience has been very positive.
My property manager is Paige and she has been very responsive in our requests.

10 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Filippos. We're delighted that Paige has been so responsive and made your experience so positive. She'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Great experience

Tiffany is a very helpful property manager.

She is always responsive, helpful and professional during my stay with JLL.

5 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much for your feedback! We're delighted that Tiffany has provided such responsive and professional support throughout your stay. She'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.

Valorada con 1 estrellas sobre 5

Racist company from the US. Please stay away!

This company has extremely poor customer services and discriminates people based on their place of birth.
This was reported to the police as a racist abuse and legal action will be taken.
I strongly advise anyone to stay away from these people.

3 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Chris Chan

Chris Chan was very helpful and very polite. Throughout the longer tenancy ha has always replied to my emails very quick and the process of me getting any support or maintenance in the flat was quick, smooth and with keen eye to delivering quality solutions and works. Chris was very engaging, and clearly cares about maintaining a high standard both landlords and tenants need. At the end of the tenancy the communication was still great and he helped secure my deposit promptly!!! We have worked quite well in a long tenancy will not be easy to find another agent like him!!!

1 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Andrea. We're delighted that Chris has provided such exceptional support throughout your long tenancy, from maintenance to your prompt deposit return. He'll be thrilled to hear this wonderful feedback about his responsiveness and commitment to quality. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

5 star

Always a positive experience with the agency, thanks to our property manager Yezi, who handles any issues with the flat so timely and efficiently!

1 de junio de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Olga. We're delighted that Yezi has handled any issues so efficiently and made your experience so positive. She'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Keely Wesley is a highly responsible…

Keely Wesley is a highly responsible manager. He is diligent and dedicated in his work.I communicate with him very easily and enjoy contacting with him for my property.

30 de mayo de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Hai Kun! We're delighted that Keely has provided such dedicated support for your property. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Well done!

JLL has been doing a good job for managing my apartment that has been leased out for many year. Ms Keely Wesley (Senior Property Manager) has been dealing on issues that requires attention professionally and has been very responsive to any queries or information that I require from time to time. With her, I do not have to worry about any issues as I know for sure, she will have it sorted directly unless approvals are required.

28 de mayo de 2026
Opinión espontánea
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Respuesta de JLL

Thank you so much, Mary! We're delighted that Keely and the team have provided you with such reliable and professional service over the years. Keely will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

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