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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I would like to express my heartfelt gratitude to Emily He,who is my property manager. She always responds to me promptly and patiently answers my questions. She also follows up on matters and takes a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Paige is helpful and easy to deal with when it comes to managing my property. She's approachable, responds to queries and is always happy to help with any issues that come up. She keeps me informed an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I can't praise Suth of JLL highly enough for the outstanding property management customer service he provides. He consistently goes over and above what can be expected to take away any worries we hav... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lily Wang has been excellent at managing the property and has always been proactive in addressing any issues. When a leak occurred, she contacted the building management immediately and made sure it w... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Finanzas y seguros

Información proporcionada por diversas fuentes externas

JLL provides experienced commercial property and investment management services for corporations and investors in the UK and around the globe.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 44% de las opiniones negativas

Suele responder en menos de 2 semanas

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4,7

Todas las opiniones

(2396)

177 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

1-bed at Radley House

I rented a 1-bed flat near Battersea Power Station through JLL and had an excellent experience overall. All team members I dealt with were very professional and proactive, not least Emily He who was a tremendous help especially when I needed to terminate my tenancy and relocate to Edinburgh. She handled everything very smoothly and was a pleasure to deal with.

17 de marzo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Positive Experience

I’ve had an amazing experience overall. Not everything has been perfect, but there’s always been clear and swift communication. My property manager, Paige, has also been very helpful in resolving immediate issues.

17 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Bad Property Manager

JLL is reliable, but the Property Manager, Paige, does not seem suitable for her role. She responds late, communicates poorly, and gives tenants the impression that she is unwilling to work. Although we only need to reach out to her a few times a year, doing so is consistently stressful.

2 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Renting in London with JLL

I had a great experience renting my apartment near King's Cross for the past three years, thanks to Yezi Li from JLL. Throughout the entire tenancy she was consistently professional, responsive, and very easy to deal with.

Any repairs or maintenance issues were handled extremely quickly, often within a day or two, and communication was always clear and prompt. It made a big difference knowing that if something came up, it would be taken care of without hassle.

She was also very organised with paperwork and general communication, which made renting the property a smooth and stress-free experience. I would happily recommend Yezi Li and JLL to anyone looking for a reliable and professional letting agent in London.

5 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Yezi is such a reliable person

I would like to say “thanks a lot” to Yezi, my property manager. Yezi always being so nice and so thoughtful, not only do the good job but also solve my problems immediately. No doubt, Yezi is a professional and reliable person. Thank you very much, Yezi.

7 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Special thanks to my agent Yezi

Special thanks to my agent Yezi. Great communication, very professional in solving problems, deep knowledge about the market, and always great advice. Truly appreciate.

5 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Very good experience with JLL Residential. Lily Wang is our property manager and she has been very professional, supportive, and quick to respond whenever we have questions. She is always helpful and makes sure everything is handled smoothly. We really appreciate her support and the excellent service she provides.

4 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Yezi Li

Yezi Li, the property manager of my London home, has been serving our family for many years. Now, we are increasingly dependent on her. First of all, she is competent. She is familiar with all the daily business we encounter and can make predictions before things happen, demonstrating her astonishing industry experience. Secondly, she always stands on a balanced position among the landlord, tenant and the company. I believe that her fairness in handling matters will be admired not only by me. Thirdly, her service attitude always makes customers feel at ease. When I talk to her, I only feel warmth. Fourthly, she always upholds the honor of her company, JLL, loves her company and never says or does anything that would damage the image and reputation of JLL. She is a great person, an excellent employee and a role model for everyone to learn from. I am proud to know her and have received her service for so many years. At the same time, I am glad for JLL to have an employee like Yezi Li. Someone once asked me why I chose JLL among so many management companies. I told him that if you know Yezi Li, you will know the answer. If I could rate her personality and work, and if the full score is 10, I would give her 12 points, just as I did last year and the year before. Thank you, Yezi Li. I hope every day of yours is sunny. This is what you deserve. We all love you.

3 de marzo de 2026
Opinión espontánea
Logotipo de JLL

Respuesta de JLL

Many thanks for taking the time to leave such a detailed and positive review for Yezi. I will ensure this is fed back.

Valorada con 5 estrellas sobre 5

Responsive and willingness to assist

Lily Wang has been very responsive and attentive throughout the process. She communicates clearly, follows up promptly, and makes herself available whenever needed, which we truly appreciate.
We value her professionalism and her willingness to assist, and we look forward to continuing to work together. As a parent, it is reassuring to know my daughters are supported by someone who is approachable and easy to reach.
Thank you, Lily, for your help so far. We appreciate your dedication.

25 de febrero de 2026
Opinión espontánea
Logotipo de JLL

Respuesta de JLL

Thank you for such detailed five star feedback.

Valorada con 5 estrellas sobre 5

Mr Myles Huang

Mr. Karl Zheng of JLL UK property management is very helpful and responsive. He goes out of his way to help us in day-to-day management of our property in West London and in dealing with the tenant. He has our trust. Thanks so much Karl!

24 de febrero de 2026
Opinión espontánea
Logotipo de JLL

Respuesta de JLL

Thank you for leaving such positive feedback for Karl.

Valorada con 5 estrellas sobre 5

Our property manager, Shaan, is fantastic

I'd like to give a shout-out to Shaan, our property manager at the Landmark East. We've definitely kept her busy as there were some infrastructure issues in our property, but she's always been nothing short of outstanding - a massive thank you! Way to go!

16 de febrero de 2026
Opinión espontánea
Logotipo de JLL

Respuesta de JLL

What wonderful feedback to leave for Shaan, many thanks for the five star review.

Valorada con 5 estrellas sobre 5

We have worked with the China desk team…

We have worked with the China desk team for the past 5 years.
We find them knowledgeable helpful and competent.
They are pro active with difficult situations, responding with urgency, efficiency, and professionalism.
The team genuinely makes our life easier

Chris Lewis

19 de marzo de 2025
Opinión espontánea
Logotipo de JLL

Respuesta de JLL

Thank you Chris, this is wonderful feedback to read.

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