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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Unprofessional. Difficult to communicate with. Their service was fast, I will say that, but very low quality. After ordering a resume, I wrote to my writer a couple times with additional details and s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Extremely personal and expert advice that made an impactful impact on my job search! The resume and cover letter were highly regarded by everyone who reviewed them, resulting in multiple offers within... Ver más

Valorada con 5 estrellas sobre 5

The process from start to finish was very easy, and the communication was amazing. I was in a crunch to either update my resume myself or outsource it. I found the Resume Writing Group via a Google s... Ver más

Valorada con 5 estrellas sobre 5

I was very impressed with the team at Resume Writing Group. My handler/writer Ryan worked at lightning speed to produce a an appropriate, thorough, and impressive rewrite + redesign of my draft, and t... Ver más

Información sobre la empresa

  1. Institución educativa
  2. Asociación u organización

Escrito por la empresa

Our resume writing services have won clients jobs with thousands of organizations. We also offer customized cover letters and highly effective post-interview follow-up letters.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

227 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 70% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Not only is this company's resume…

Not only is this company's resume writing subpar (I repeatedly came back over and over to get a product that was 'marketable", which it never was) , they are somewhat quick to charge. I was charged an annual 39.95 fee for annual "career consulting" after I had expressed dissatisfaction - the fee which was eventually reversed. Their career counseling lacked any out innovative thinking or strategy .The last request or effort I made to get a decent resume out of them ,I was charged a $89 and they literally tweaked a few lines . I expressed my disappointment with this quality of work and despite numerous DM's Ryan just failed to respond till this day. Initially Ryan was responsive, although it was probably to secure more chargeable business. Bottom line I never received one interview on their resumes. Went to another more professional company, with similar pricing, I was interviewing within ten days and employed 25 days later. I would not recommend using this service.

16 de septiembre de 2024
Opinión espontánea
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Respuesta de Resume Writing Group

At Resume Writing Group, we put a lot of value on our customer service. In this instance, we would like to provide some clarifications regarding this customer's situations.

Lynne originally purchased our services in June of 2024. She then came back and ordered numerous additional resume updates from us over the last several months. We don't understand why she is stating that our resume writing is subpar since she repeatedly came back to use our service.

We have been extraordinarily prompt in our communications with Lynne throughout the entire process. Ryan personally spoke with her on the phone numerous times, her writer Rita spoke with Lynne over the phone for 30+ minutes, and in total our staff has spent over an hour on the phone with her answering various questions and trying to make sure she had a great experience.

Furthermore, we have more than 150 messages back and forth between our staff and Lynne, doing our utmost to assist her with questions ranging from resume strategy to job searching and everything in between. Anytime Lynne has reached out to us, we have responded to her the same day - including months after she originally purchased the service.

We don't understand Lynne's comments regarding erroneous charges. She has only been charged for the services she signed up for. She did also sign up for one of our subscription services, to which we explained in detail what was involved and how the charges would be processed. We also sent her multiple reminder emails about the upcoming subscription renewal.

To cap it all off, when two members of our staff called Lynne after she left this review, we were only able to reach her voicemail. If Lynne has a concern, we encourage her to give us a call at 1-800-466-3076, open a live chat with us, send us an email, login to her account, or use one of the other numerous methods we provide for getting assistance with her service.

Valorada con 5 estrellas sobre 5

I have used Resume Writing Group in the…

I have used Resume Writing Group in the past. I am appreciative for the work they do (and done) in assisting me in presenting myself to prospective employers. The team of writers are thoughtful, thorough and very attentive to the needs presented.

2 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

Resumes are overwhelming to me. So many little details you want to get right, but equally not wanting the resume to be too long (wordy). I’m so grateful for the time the team took to not only give me feedback/advice, but create a resume that feels concise and engaging. Very responsive too if you have any questions. Highly recommend!

2 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

After my original review they suspended my account

This was my first time paying for a professional resume. The process was easy of course and I received my resume extremely quickly. I did have to send it back once for a typo, but that wasn't bad because we're going to have some type of human error.
The part that's really got me is that I paid over $100 for my resume and it has not received one hit from anyone other than scammers. I reached out to them for a revision since they suggested narrowing it down to a specific field, which they did. It just consisted of them rewording the header. The updated one still has not received any hits. The resume I did received more hits than these, they were just all low paying which I could not afford to accept.
The website is nice, you'll get a resume quick, but I cannot say you will get an interview or anything other than a rejection letter. It has been a month and they did say that it takes time,we will see.

10/03/24
Since my review above on October 1, 2024 this company has suspended my account. Inspite of how they chose to dress up this situation in their rsponse below, I did reach out to this company several times about my resume not getting any reviews or me landing a job. They replied with "It takes time." It will be a month in 2 days since they did my first resume and still nothing. I reached out to them again and they said that my resume was too broad, so I told the to narrow it down to Medical Billing. They did change the heading to reflect that and that was it. Still no interview and no new job. But this person responding to my review on here has chosen to lie about the timing by saying it has been 2 weeks, and also lying about me not reaching out to them. Then finally stating they wish me the best and to reach out to them even though they have suspended my account. There is also no way of getting in touch with them on their site unless you have an account or choose to make an order.
They have in the contract that they will refund your money with in 45 days and no more than 90 days. However they have suspended my account. FALSE ADVERTISING! I literally gave this company my last bit of money, believing that they would stand by their word. Instead they created a resume that has not gotten me one interview. Next suspended my account with them after my review on here. Then lied in their response to my review below to keep ripping people off. This company is a joke and they do not stand by their word.

Also I am a female not a male. They addressed me as a male in their response to my review even though you can see my picture above clear as day,
I-am-a-female.
Bit of advice if you don't know the person's gender look for a picture like the one I have above or use a neutral term. But I feel that was just another way for this person to be mean and hit below the belt because they did not like my original review. Either way people watch out for this company. It's a scam.

30 de agosto de 2024
Opinión espontánea
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Respuesta de Resume Writing Group

We were sorry to read this customer's review as we want all of our customers to get hired. Our team averages a 98.4% success rate, but unfortunately some people are not going to get hired within their expected timeline. We would like to note that this customer did not reach out to us to let us know she was struggling after we made the first adjustments for her. Sometimes, a strategy adjustment is required to get the best results.

However, we would also like to mention for the sake of transparency that it has only been two weeks since this client got her revised resume. In a job market where the average employer response time is three weeks, it is necessary to give the job search process more time to work.

We wish the customer the best of luck in her career endeavors and encourage her to reach out to us directly if she needs assistance.

**For anyone who would like to check the veracity of the customer's claims, you can go to our website at www.resumewritinggroup.com and easily see that we have a live chat window on every page, a phone number on nearly every page, and a Contact Us button on the home page. So, yes, the customer is welcome to reach out to us anytime.

Valorada con 5 estrellas sobre 5

My resumes are always fantastic

My resumes are always fantastic, and the customer service is great! I used the chat box on the side and it was a real live person and so helpful! I have been using this service for 10 years and will continue to!

16 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

What a terrible experience with Ryan…

What a terrible experience with Ryan and his team. He talked me into going with them when I interviewed 5 other companies and he promised the resume would be ATS friendly (it wasn't) then when I asked for help he ghosted me and now doesn't want to fix anything.

10 de septiembre de 2024
Opinión espontánea
Logotipo de Resume Writing Group

Respuesta de Resume Writing Group

At Resume Writing Group we take a lot of pride in our customer service and punctuality, which is why we were surprised to read this customer's review. However, upon further review, we learned that according to our records, everything this customer said is inaccurate.

She was provided with a top-notch, ATS-compliant resume back in August. After receiving the resume, she requested one minor change, which we promptly made for her. After speaking with her several different times over the phone, Ryan (our client services manager) directed her to use her account on our website to reach out to her writer directly. This is to ensure all clients get prompt communication because Ryan is only one person and can't answer every question from every client.

One month after receiving her resume, the customer then proceeded to email Ryan again (on a Friday night 2 hours after the close of business), and when she didn't get a response from Ryan by Tuesday, rather than reaching out to her writer as she had been repeatedly told, she sent another email demanding a full refund or she was going to report us for fraud and leave negative reviews "everywhere" telling customers to stay away from our business.

Ryan let her know that we were more than happy to make changes to her resume if she needed them, but that she needed to reach out to her writer directly and that we wouldn't be able to continue working with her if she was going to repeatedly threaten us and demand refunds. She wasn't eligible for a refund because it has been less than 45 days since she received her resume.

Again, on multiple occasions, we offered to make changes to the resume if something wasn't working for her. Instead, she proceeded to leave this review. We have sent the customer another message and offered again to make changes to the resume if she wants to work with us.

Valorada con 5 estrellas sobre 5

Amy was so great to work with

Amy was so great to work with . She went beyond and above to understand my requirements and updated my documents accordingly. I highly recommend Amy. She was very easy to work with and supremely patient.

5 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

They were very helpful

They were very helpful! if i wanted to change things, they did not ask questions, just did them ;-)
I will always us this company

5 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ryan was so wonderful/Michael was spot on!

Ryan was so wonderful, efficient and pleasant to discuss my concerns with my outdated resume. He assured me the end result would be terrific - AND - it is. Michael my writer was extremely accomplished at what he does. I received my completed project sooner than promised. They under promise and over delivered!

21 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic experience with Amy B.

I was very impressed with Amy B! She helped with with a transitional resume to help highlight those transferable skills. She was fast, thorough, efficient and great to work with throughout the process!

20 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

My patient resume writer!

My writer was extremely patient with me. Honestly, I do not know where she got the patience from because I made several changes and sometimes, I was not sure of what I wanted, but my writer stuck with me, and we got to the finished line. Now, I have a great resume, thanks to my writer!

19 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a great experience

I had a great experience! It was nice to be able to have a phone consultation before texting my writer Amy.
I enjoyed texting her the information I needed her to put on my resume and my LinkedIn.She was very efficient, kind and courteous.

9 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Awesome job!

Service was great. I made a change a week after I received the finished resume. Amy had no problem helping me. She wrote a very creative resume for me. She did a great job! I'm very happy

2 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent resume service!

Writing a resume is a daunting process. In my case, the resume was not updated for over 16 years. I’m beginning a new job search and was in need of a professional to handle the task of revamping and refreshing my resume along with my LinkedIn profile. I searched professional resume writing websites and found the Resume Writing Group. After doing my research, I decided to go with them. They offered to critique my resume and get back to me with their feedback. Needless to say, the feedback was very harsh! I waited a few weeks before I decided to go ahead and have them handle the rewrite of my resume/cover letter/thank you letter along with updating my LinkedIn profile. In a word I was wowed with the total results of the package I selected. Amy B, my resume writer, exceeded my expectations of what I thought my resume would look like when completed. The 2 letters are amazing along with a new fresh and crisp LinkedIn profile. I was constantly updated along the way once Amy B began working on this project for me. I can’t thank Amy B enough for all her hard work and dedication she put into this project for me. If anyone is hesitant about the quality of their work, you shouldn’t be. You’ll be pleasantly surprised to see for yourself how such a daunting process of rewriting a resume can be turned over to a professional with amazing results.

26 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amy was AMAZING

Amy was professional , responsive , and extremely accurate with timining !!

I couldn’t be more happier with her assistance and skills

25 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast and worth it!

Initially I was skeptical, thinking it might be AI, but they were responsive to my messages and input with quick turnaround time. Just a few tweaks back and forth and the resume came out great! I have now recommended Resume Writing Group to others. And, I got an interview for my desired job almost immediately!

22 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amy was a great resume writer

Amy was a great resume writer. Her expertise and professionalism was outstanding. Once the resume was complete to my satisfaction she followed up and offered her assistance as I progress through the process. Superb service!!!!

17 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Well worth the investment!

The process with Resume Writing Group was flawless and well planned! The level of expertise is undeniably spot on. Amy, my assigned resume writer, was so great to communicate with, knew what she was doing, and had a high level of passion and pride in her work. I chose to purchase a majority of their services and couldn't be more thrilled with the outcome. I highly recommend!

11 de julio de 2024
Opinión espontánea

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