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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Unprofessional. Difficult to communicate with. Their service was fast, I will say that, but very low quality. After ordering a resume, I wrote to my writer a couple times with additional details and s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Extremely personal and expert advice that made an impactful impact on my job search! The resume and cover letter were highly regarded by everyone who reviewed them, resulting in multiple offers within... Ver más

Valorada con 5 estrellas sobre 5

The process from start to finish was very easy, and the communication was amazing. I was in a crunch to either update my resume myself or outsource it. I found the Resume Writing Group via a Google s... Ver más

Valorada con 5 estrellas sobre 5

I was very impressed with the team at Resume Writing Group. My handler/writer Ryan worked at lightning speed to produce a an appropriate, thorough, and impressive rewrite + redesign of my draft, and t... Ver más

Información sobre la empresa

  1. Institución educativa
  2. Asociación u organización

Escrito por la empresa

Our resume writing services have won clients jobs with thousands of organizations. We also offer customized cover letters and highly effective post-interview follow-up letters.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

227 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 70% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Ryan did an amazing job!

Ryan reached out for any additional information needed and responded quickly to any inquiries I had. The turnaround time was fantastic and the end result was great!

18 de junio de 2023
Opinión espontánea
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Respuesta de Resume Writing Group

Thanks for those kind words, Annette! Our entire team at Resume Writing Group loves to help people with their careers. Please reach us anytime at 1-800-466-3076 or hop on our website if you have any questions.

Valorada con 1 estrellas sobre 5

Please save yourself the time

Please save yourself the time, energy and money. While attempting to be kind, and hold courtesy for the resume writer as the website indicates. I did not find all my information was loaded within the way that was necessary, the format for the type of resume that I specifically was asking for assistance with came back in a document that was not ATS driven but my master resume copy and pasted with specific information pasted in. The cover letter was helpful. The engagement team that is apart of the organization that I am working is reviewing resume; I am not sure if by asking for the resume to be reworked once if the resume may be refunded. However, at this point I am not satisfied with what I purchased. Please save your time, and potentially money.

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Based off of the response below, I'd like to clarify a few things. The resume was updated once. I have had it revised 8 times myself. I have received no new emails despite reaching out numerous times. I have only received a notice from trust pilot. I do not trust resumewritinggroup.com based upon these practices.

2 de junio de 2023
Opinión espontánea
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Respuesta de Resume Writing Group

We were disappointed to read this customer's review given that we went out of our way to help her with her Federal Government resume project and provided a significantly improved resume for her.

The customer has only had her resume for two weeks, our money-back guarantee stipulates you have to try getting hired for at least 45 days because Federal agencies are required to review applications for a minimum of 30 days before making a decision about who to hire. We have followed up with the client and advised her that she needs to give it the minimum amount of time before requesting a refund.

We were also surprised to read this review because the customer reached out to our team and specifically told us how much she liked the new resume and approved the final draft, so we do not understand why she is no longer satisfied. If there is something the customer wants changed, we offer free unlimited revisions for 30 days, so she is welcome to reach out to us anytime and request a change if there is something she doesn't like...

I personally took the time, along with one of my senior writers, to compare the resume we wrote to the customer's original resume; not only did our team fix over 50 separate grammatical errors, we also fixed issues with styling, formatting, missing keywords, and improper sentence structure. The errors we fixed on the customer's original resume included incorrect use of tense, missing punctuation, incorrect capitalization, fragmented sentences, incorrect conjugation, run-on sentences, and passive sentence construction.

Based on our extraordinarily thorough writing process, we were able to make improvements to the customer's resume that will help her every time she applies for a position.

Again, if there is something the customer doesn't like, she is welcome to reach out for a free revision anytime.

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Copy and paste of an email we sent to the client 20 days ago advising her she could ask for revisions at any time:

"Hi Tori,

We're happy to make adjustments for you at no additional cost. Please login to your account when you have time and click on the Contact Your Writer button. From there, please let your writer know about anything you don't like. However, please note that the Federal Government does require us to use a specific layout for the information.

Sincerely,
Ryan - Senior Writer & Client Services Manager
www.resumewritinggroup.com (1-800-466-3076)"

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Copy and pasted response from customer 16 days ago:
"Good morning,

Thank you for getting back to me.
Thank you. I am sorry and I appreciate you all and your hard work
V/r
T Cleveland"
-----
We have now sent the customer another email advising her that she is welcome to ask for changes and letting her know she does need to wait at least 45 days for our guarantee. I'm not sure how we could provide better service than offering to make changes for free, repeatedly following up with the customer (even outside of normal business hours and on weekends), and asking multiple times what we can do to help.

Valorada con 5 estrellas sobre 5

Absolutely amazing.

I never thought that paying someone to do my resume would actually pay off so after many struggles of looking for a job I decided to go with these guys. I ordered it on 5/22/23. Got it my resume and cover letter within a few days. I'm starting a new job 6/12/23. Sometimes people believe that your resume is good enough. Invest in yourself these guys are great, I got great results. I couldn't even keep up with the interview requests I thought I was going to go insane. Lol

Very pleased that's all I'm going to say.

22 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Resume was flawless

The customer service is great. I explained exactly what I wanted and they made my resume just how I liked it. The turnaround time was quick as well. I submitted my resume to a few jobs and after a week I was receiving constant interview requests and had a new job after just one month. I would definitely recommend this company to my family and friends.

4 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was struggling to even get interviews, then I had 3 job offers!

I was struggling to get interviews and decided to get some help. After Resume Writing Group helped with my resume I had 6 interviews within a week or so of starting to use the resume they helped me with and then I had 3 job offers all within 2 weeks of each other. I went from a 48k offer to a 60k offer! I am now asking them to help me update my resume and also help with my LinkedIn page. I wouldn't have gone anywhere else!

5 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Executive Resume

The RWG was a great experience, they helped me with my resume and getting through the HR ATS program. Turn around time was quick and the first draft by my assigned writer was awesome! Highly recommend them over the competitors!!!!

29 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

They will use the Terms and Conditions against you

As for a resume outline and organization, I would give the biggest OK only Other than that the work, the words, and everything was copied from somewhere else to my resume or used the same terms from my resume. A generic resume was written poorly and I contacted them within 2 weeks but they assured me it was a good resume and the general manager "Heather Todd" replied saying "I check the work myself" so I decided to give them a chance. Now after 3 months I asked for a refund because the resume sucks and doesn't get me any interviews. They refuse to pay me back and they are playing the terms and conditions game.
This isn't fair, I know it's less than $200 but I don't think you deserve it.
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*
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The way they are marketing the "GUARANTEED" shows you how they are confident of their work but instead they have rules BURIED in the terms and conditions
1. You are and have been UNEMPLOYED since time of purchase and are not currently paying ANY state, province or Federal taxes. (Working in ANY position--even if it's one you held prior to receiving your new resume -- voids our offer).
2. You provide verifiable certified mail and/or fax receipts for at least 40 resume mailings/faxes submitted over the course of the FIRST 45 DAYS of receipt of resume WITHIN no later than 90 DAYS from receipt of your resume as stated in the guarantee terms.
3. At our discretion, an investigator may request additional information.

Check the photos below as that was their reply to me when I asked for a refund

11 de octubre de 2022
Opinión espontánea
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Respuesta de Resume Writing Group

At www.resumewritinggroup.com, we pride ourselves in creating the very best resumes. Not one line of the client's new resume was copied from anywhere else.

We targeted the resume to the client's specific career interests while simultaneously fixing countless grammatical errors, formatting issues, and other mistakes that plagued the client's own resume.

In the client's own words, he did receive interviews with the new resume. Additionally, we did offer to revise the resume for him if there was anything he didn't like. We also gave him specific advice to help him with his job search. Unfortunately, he refused to follow our advice in regard to marketing his resume successfully.

Valorada con 5 estrellas sobre 5

Great customer service!!

Before submitting my order, I had some questions about where my data would be going and what exactly I would paying for. I was a little shocked that I got someone on the phone right away who answered all my questions, walked me through the steps to order and explained how fast they could get my resume to me. Very happy with customer service.

9 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

This company is a liar

I have sent my resume that Indeed previously did to this company not only did they not start from scratch but they just re-designed my standing resume. I have requested a change and did not receive that either. I was told that the resume is fine and that I think I should be changed. Well if I knew I would have written it myself. And when I have requested a refund they are asking for fax proof of every job I have applied for. Who does apply for jobs with Fax and letters??? DOES ANYONE USES FAX ANYMORE??? And I was told that I must be unemployed to receive a refund. What kind of nonsense.
This company is not guaranteeing anything and their money-back guarantee is a scam and they are as useless as any other resume writer out there. With my 25 years of experience spending more than $1000 on resumes. Still nothing.

27 de julio de 2022
Opinión espontánea
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Respuesta de Resume Writing Group

We're sorry to hear that this customer is unhappy with our service, as we put a lot of effort into revamping this customer's resume from the ground up.

Here are some of the issues we fixed:
Incorrect formatting - The client was using an outdated format that was not compliant with ATS and not visually appealing. We created a modern and ATS-compliant format.

Countless grammatical errors - There were over 100 grammatical errors in the customer's original resume. We fixed every error along with writing new content. For example, the customer's original resume had missing periods, incorrect capitalization, run-on sentences, sentences that were cut off in the middle, and numerous other issues.

Our team also fixed issues with spacing, color choice, lack of section breaks, incorrect word choice, and orphaned words.

After completing the resume for the customer, the customer never asked for a revision or indicated dissatisfaction with the service in anyway. Instead, the customer waited the minimum number of days and then asked for a full refund. In accordance with our guarantee, we offered to try a new strategy on the resume for free. We also asked if the client had followed our advice for applying to positions. The client had not followed our advice or provided any proof of applying to a single position.

We'd love for this customer to get a great job using our resume, but that does require following our advice for marketing the resume to employers.

Valorada con 5 estrellas sobre 5

Ryan was extremely professional and…

Ryan was extremely professional and knowledgeable! He was able to come through for me within 2 hours of my order submission..... even though this was a tight time frame, he took the challenge and sent me a great end product.

2 de septiembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Very good work would recommend.

14 de agosto de 2022
Opinión espontánea
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Respuesta de Resume Writing Group

Thanks for your review, Jeremy! We're always please when clients love our resumes because our team of writers puts a ton of effort into making sure every one is fantastic :)

Valorada con 5 estrellas sobre 5

The resume was perfect!

The resume I got from Amy was exactly what I wanted. I spent hours trying to put together my own resume before deciding to hire a professional writing service. I'm glad I did!

10 de agosto de 2022
Opinión espontánea
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Respuesta de Resume Writing Group

Glad to hear you loved your new resume, Elena! Amy is one of our top writers and is always super helpful.

Valorada con 1 estrellas sobre 5

My name is Vishi Srinivasan and I…

My name is Vishi Srinivasan and I ordered a my res resume by starting the process on November 2019. This company is absolutely a wrip off. It clearly states on the website that we will get you hired within 45 days guaranteed or we will give your money back. I paid $149.99 thinking it was awesome wrong. I also paid $69.99 with ryan for coaching discussion with andrew no luck then. After that I started the process for writer to write a good resume to be on the top of the crowd and I even had a coaching discussion 1/2 hr with ryan every few weeks and still no luck. After I sent my resume and my cover letter with the method they provided to me I got called only for a few interviews in 3 months no luck. I was beyond frustrated and I chose another writer who started the process from ground zero and they even did the job search by sending my resume to 30 job boards I am interested in and these guys wouldn't even help me at all. You all need some training in expediting things little quicker and get me hired faster. Never ever will I recommend this place again.

Sorry,

Vishi Srinivasan

30 de mayo de 2022
Opinión espontánea
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Respuesta de Resume Writing Group

At Resume Writing Group, our team of writers has been crafting job-winning resumes for nearly 20 years and averages a 98.4% success rate for getting clients hired. We pride ourselves on both our customer service and the promptness of our resume writing. This client originally ordered his resume three years ago, but we were able to check our records and find his original order.

The customer received his resume and cover letter four business days after placing the order. We also made prompt changes at his request and he even added a phone coaching session to his order. At no point during the process did the customer mention he was upset with the resume or that he wasn't hired. This review is the only contact the customer has made to our company since he originally placed his order three years ago.

We do offer our Job Hunter service that can be added to any resume order. However, the customer never asked to have this service included with his order.
Given the value our team at www.resumewritinggroup.com puts on customer service, we gladly would have worked with this customer to ensure his success if he had let us know he was struggling with his job search.

Sincerely,
Dave Bramlett
Resume Writing on a HIRE Level

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