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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Unprofessional. Difficult to communicate with. Their service was fast, I will say that, but very low quality. After ordering a resume, I wrote to my writer a couple times with additional details and s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Extremely personal and expert advice that made an impactful impact on my job search! The resume and cover letter were highly regarded by everyone who reviewed them, resulting in multiple offers within... Ver más

Valorada con 5 estrellas sobre 5

The process from start to finish was very easy, and the communication was amazing. I was in a crunch to either update my resume myself or outsource it. I found the Resume Writing Group via a Google s... Ver más

Valorada con 5 estrellas sobre 5

I was very impressed with the team at Resume Writing Group. My handler/writer Ryan worked at lightning speed to produce a an appropriate, thorough, and impressive rewrite + redesign of my draft, and t... Ver más

Información sobre la empresa

  1. Institución educativa
  2. Asociación u organización

Escrito por la empresa

Our resume writing services have won clients jobs with thousands of organizations. We also offer customized cover letters and highly effective post-interview follow-up letters.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

227 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 70% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Unauthorized Charge a Year Later

I used Resume Writing Group on 3/16/23. I was reviewing my bank transactions and this company charged my $39.95 today... A YEAR LATER! If you use this company, delete your billing information or they will charge you without authorization.

6 de marzo de 2024
Opinión espontánea
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Respuesta de Resume Writing Group

When this customer placed her order, she specifically signed up for our annual subscription that renews once per year for $39.95. This was marked on her receipt, marked on her order, and communicated to her in multiple follow-up emails. We even sent her TWO reminder emails prior to the renewal letting her know that if she didn't want to renew, all she had to do was click the link in the email to cancel it.

Rather than cancelling the service or bothering to reach out to us at all. She instead waited until after the charge processed and then reached out to us to demand a refund. We immediately told her we could cancel and REFUND the entire $39.95, even though we had provided the service for an entire year for her.

I don't believe there is anything more we could have done. If you purposely select a service that tells you it's an annual subscription, ignore all of the reminder emails about the subscription, and then still get angry enough to leave a one-star review after we immediately cancel and refund the charge, I don't know how else you can be assisted.

Valorada con 5 estrellas sobre 5

Ryan and staff helped me with all my…

Ryan and staff helped me with all my questions and concerns as I was looking to get my resume perfect. Outstanding service and I couldn’t be happier with the results.
Easy to communicate with and I had no problems talking person to person which is what I prefer.

1 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Well done resume

My resume that I received was much improved over the one I originally submitted. It was a very short turn around time.

23 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do your research before make a decision

The resume writer never ask me questions at all to start writing my resume. They never asked me what is my goal, what type of job I'm looking to apply, they only used my old resume and reworded it. As a result, it is not a thoughtful resume, it's just a reworded from existing one.
When I purchased the service, the refund policy that I saw only said that if I didn't get hired within 40 days, they will refund. In fact when I asked them for a refund, they sent me a set of long requirements (I include it below) that is never shown to me before.
The following is their refund requirements (that is emailed to me after I request for a refund):
"Please remember that our offer and revision is valid, as per our terms of sale, if the following conditions are met:
1. You are UNEMPLOYED and are not currently paying ANY state, province or Federal taxes. (Working in ANY position--even if it's one you held prior to receiving your new resume -- voids our offer).
2. You provide verifiable certified mail and/or fax receipts for at least 40 resume mailings/faxes submitted over the course of the FIRST?45 DAYS of receipt of resume WITHIN no later than 90 DAYS from receipt of your resume as stated in the guarantee terms.
3. At our discretion, an investigator may request additional information".

See that? They required so many steps in order for you to get refund. in other words, they not really want to give you a refund.

My recommendation is: Stay away with this company if you don't want to be disappointed.

3 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly Service

I had a pretty good experience with Resume Writing Group. Ryan got me started over the phone and Amy built my resume for me. It looked way better than what I was trying todo

1 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Un-usable, had to rewrite the entire thing myself

They took my resume I sent and just changed a few verbs and then added 2 repetitive sections that repeated the info already on my resume. The format was extremely outdated, there were numerous errors and repetitive bullet points and it was unnecessarily long. It sounded like they just refreshed my resume with an AI tool. When I asked for a revision, they cut out half of my job experience. I spent 6 hours redoing my resume, total waste of money.

22 de enero de 2024
Opinión espontánea
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Respuesta de Resume Writing Group

Our team at Resume Writing Group puts a lot of effort and passion into every resume we write. Unfortunately, this customer was determined to be unsatisfied from the very beginning and refused all of our efforts to help her.

Every resume we write includes free unlimited revisions for 30 days. The customer refused this offer for additional assistance. Even worse, she hasn't even tried using the resume we created for her.

The format we created for her is not outdated. It was designed to help her get past ATS. Our team advised her on multiple occasions that the resume has to be compliant with ATS (Applicant Tracking Software) or it won't get any responses from employers.

When we created a first draft for the client, it was two pages long. This was because the client's work experience required it to be two pages to fit all of the information comfortably. We advised the client that if she wanted a one-page resume, it would require removing some of her experience to make everything fit in a format that is actually readable. The client continued to insist that we cut the resume down to one page despite our advice. So, we cut the resume down to one page and then she immediately told us that we shouldn't have eliminated some of her work experience. As we previously advised the client, it was not possible to fit 10+ years of experience on a single page.

There was not a single error in the resume that we prepared for the client. Multiple members of our team with over 40 years of combined experience crafting professional resumes reviewed the resume we created for her - not one error. On top of this, here is a list of the actual errors from the client's original resume that we fixed:
-Missing punctuation
-Incorrect use of tense
-Passive sentence construction
-Dates listed incorrectly
-Orphaned words
-Outdated double-column layout that wasn't compliant with ATS
-Wasted page space
-Contact info listed incorrectly

In total, we corrected over 50 issues with the client's original resume. We even offer a 45-day money-back guarantee to which the customer refused to take part in. I'm not sure how else we could have helped this person.

If your goal is to get a great resume that actually works, our team at Resume Writing Group has been crafting resumes for over 20 years and averages a 98.4% success rate for getting our clients hired. If you actually want to get hired, we're here to help!

Valorada con 1 estrellas sobre 5

I WAS NOT PLEASED AND NOT HAPPY WITH…

I WAS NOT PLEASED AND NOT HAPPY WITH THE COMPLETED RESUME. THE COMMUNICATION WITH WRITER WAS HORRIBLE.

8 de diciembre de 2023
Opinión espontánea
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Respuesta de Resume Writing Group

At Resume Writing Group, customer service and communication are our top priorities. That's why we offer phone, email, live chat, and ticket communication with all of our customers. I'm not sure there is another company in the industry that comes anywhere close to our level of communication.

In this situation, the client did a 30-minute phone consultation with his writer. The writer who worked on his project has more than 20 years of experience crafting professional resumes. She fixed dozens of grammatical, formatting, and styling issues with the client's original resume. She also ensured the new resume was ATS-compliant. He also spent a significant amount of time on the phone discussing his project with our client services manager.

After receiving the new resume, the client was offered free unlimited revisions for 30 days if he wanted anything changed. To this date, he has not asked us for any changes, so we don't understand why he is now stating the communication is horrible and he doesn't like his resume if he wasn't even willing to reach out to let us know what he didn't like.

Our promise to all of our clients remains the same:
1. Free unlimited revisions if you want anything changed
2. Unlimited communication with a USA-based, in-house writer with extensive experience
3. 45-Day Money-Back Guarantee if you're not hired using the new resume

If this client wants to take advantage of our 30-day revision policy, he is certainly welcome to do so.

Valorada con 5 estrellas sobre 5

Resume is very detailed and professional

I am extremely happy with the service this company provides. They are kind, professional they really care about your success. I would highly recommend them. I have been working with a company for 6 months due to my resume.

14 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Don't use anyone else!

From the start, the communication and response was awesome from this company. Have to especially thank Ryan for all the assistance and being so complete with my resume. Would highly recommended this firm for your important project. I hope not to need to update my resume any further however, if I do, this company will be my first call. Top Notch!!

1 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Second time user

This is the second time I use Resume Writing Group over the last few years and I have to say their service is awesome. The end result is optimized for making it through the ATS screening system. The resume is truly awesome and best of all, it makes interviews to happen, which is the whole point...

Thank you for some great work!

1 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was unemployed for nearly 2 years…

I was unemployed for nearly 2 years before I found Resume Writing Group. They helped me place my order over the phone, explained what they could do to help with my resume, and even pointed me in the right direction for getting a new job. After getting my new resume, I asked my writer for a change and he was able to make the adjustment for me promptly. I got started applying for jobs and the difference was incredible. It took me about three weeks of applying but I got 6 interviews and 3 job offers. I ended up accepting a job where I actually made more than when I got laid off.

2 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Continue your search for resume writing services

I reached out and paid for services with Resume Writing Group back in the fall of 2021. I decided to go with this company because, at the time, they offered “satisfaction/money back” guarantee and they were reasonably priced. After receiving the first draft of my resume, I was shocked and disappointed by the number of grammatical errors and lackluster appeal. I reached out for a revision. The writer returned my resume with 1 or 2 adjustments.

Sadly, I was displeased with both resume options produced, however, I decided to be patient and utilize the final draft during my job search. That was a waste. Thank God I was not unemployed at the time of my job search because the resume they provided grabbed the attention of no one.

I decided to reach out to Resume Writing Group with my concerns. Ideally I would’ve liked my money back, but I understood time had passed (while trying to give their resume a chance) and it wasn’t likely I’d receive a refund. I was willing to settle for another revision. After reaching out, I felt their response was dismissive, lacked a reasonable solution, and my reality was I no longer had faith in their ability to produce a quality resume for anyone other than a high school or college student. I’ve since sought the services of a different company and fortunately received a better quality resume.

My advice would be to proceed with caution. If you’re expecting a resume with a “Wow” factor, this is not the company to go with

20 de octubre de 2022
Opinión espontánea
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Respuesta de Resume Writing Group

Our team at Resume Writing Group has been successfully crafting resumes for over 20+ years, and we average a 98.4% success rate for getting our clients hired. Although we try to make sure everyone has a great experience with 24/7 customer service via phone, live chat, and email, it is not always possible to please every customer.

In this instance, the customer ordered our services two years ago. She asked for one small change to the resume, which we promptly made for her. We then didn't hear from her for eight+ months. Our money-back guarantee must be claimed within 90 days, which we feel is already pretty generous. In certain instances, we're willing to make an exception, but we can't extend the guarantee forever.

After reviewing the resume our writer put together for the client, we're even more confused by the client's dissatisfaction. We fixed dozens of grammatical errors on her original resume, completely rewrote all of her content, developed a new ATS-compliant format, and ensured the resume met all modern standards.

At the end of the day, we're the only company that offers a money-back guarantee, free unlimited revisions for 30 days, and entirely in-house, USA-based writers. Our team has successfully helped over 150,000 people get hired; and we do our best to help every client.

Valorada con 5 estrellas sobre 5

Best Work

Reached out to this team after reviewing some samples of their work, all I can say is resume they put together is "THE BEST" I've ever had done.

If your looking to refresh your resume this is the team to use.

KUDOS

29 de junio de 2023
Opinión espontánea

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