Retrospec Opiniones 

87
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Customer concerns are answered promptly. (Zak) provided answers and solutions for a leak on my new inflatable kayak. Looking forward to repairing and using my kayak soon. PS - Will be 5 star once it's... Ver más

Valorada con 1 estrellas sobre 5

Terrible return policy, basically nothing is returnable. Awful support (all AI) and assembly instructions that that are not tied to correct models. This isn’t a serious company.

Valorada con 5 estrellas sobre 5

Good communication, fast delivery, nice products. Good prices. What more could you ask?

Valorada con 5 estrellas sobre 5

Great customer service. Great product and highly recommended. Awesome colors too. The bike ride greats and would buy again.

Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de accesorios para bicicletas
  3. Tienda de ropa y equipos para actividades al aire libre

Escrito por la empresa

The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

87 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(87)

74 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very responsive company

My kayak had a leak I could not find,Zac walked me through found the leak and retrospect shipped me new kayak

Thank you retrospec, and especially Zac

29 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible quality bike

Terrible quality bike. I bought the Atlas hybrid and no amount of tuning or adjusting has turned it into a passable product. The chain constantly slips, the tires ride low even when fully inflated, and inflating in the first place is a huge pain because of bad valves. The seat was rock hard and had to be replaced. The handle bar height can’t be adjusted. It constantly clicks and clacks on every ride. As soon as I fix one thing, something else slips. It’s absolutely criminal what they’re selling these pieces of junk for. Don’t be fooled by the reviews on their website. They only publish the good ones.

19 de abril de 2026
Opinión espontánea
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Respuesta de Retrospec

Thank you for taking the time to share your feedback. We're really sorry to hear that your experience with the Atlas hasn't been what we'd hope for anyone. That's genuinely not the ride we want you to have.

We noticed that you hadn't had a chance to connect with our customer care team before leaving this review, and we completely understand reaching a point of frustration. That said, we'd love the opportunity to make things right. A member of our customer care team is reaching out to you directly.

We take feedback like yours seriously, and we always appreciate the chance to improve, whether that's with the product, the experience, or both. We're here for you and hope we can turn this around.

Valorada con 1 estrellas sobre 5

Terrible return policy

I got a bike sent to me and was told the bike would fit me. It didn’t and the customer service team told me that the returning it would likely result in me getting only a quarter of my money back. I didn’t ride it. I barely assembled it. Terrible return policy. Don’t buy Retrospec.

25 de marzo de 2026
Opinión espontánea
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Respuesta de Retrospec

Hi, thank you for sharing your experience. We're sorry the bike wasn't the right fit and that the return process felt frustrating. That's never the outcome we're hoping for.

We do want to clarify for transparency: we didn't deny the return. Because this falls outside our standard return policy, the return is subject to applicable fees, as our team communicated. We understand that it can still feel disappointing, and we're sorry it landed that way.

We appreciate the honest feedback and will use it to keep improving the experience for everyone. We hope you give us another shot down the road.

Valorada con 1 estrellas sobre 5

Save your money buy a Priority Bike Instead

Save your money. Bought two 7 speed Chatham bikes. One bike had a bad crank bearing out of the box. Their customer service is "Chat Only". Told me to go get it repaired and offered a $42 discount. Know I can't get a bearing replaced locally for that amount. Plus I have to haul the bike. The other bike had a bent rim. Made in China garbage. Bought two Priority bikes 2 days later. What a difference in quality. Was planning on buying 5 and bought two to check out the quality. Buying 3 from Priority after the two junk bikes from Retrospec. BTW they tell you it was your fault for not having the bike professionally setup! Have you seen the "professional" biker dudes in the bike shop??

5 de marzo de 2026
Opinión espontánea
Logotipo de Retrospec

Respuesta de Retrospec

Thank you for sharing your experience. We're sorry to hear about the issues with both bikes. While we take quality seriously, occasionally items can be damaged during shipment, which is frustrating for everyone involved.

Looking into your case, I can see that our customer service team sent out replacement parts and also issued a percentage refund to make things right. We want to make sure getting outside stays easy and enjoyable, not a hassle, and we hope that resolution reflects that commitment.

We understand you have many options when it comes to where you shop, and we're genuinely grateful you chose retrospec. We're glad you found a bike that works for you, and hope that wherever your rides take you, you're out there enjoying the journey.

We're always here if you need anything down the road.

Valorada con 5 estrellas sobre 5

the 7 peed CHATHAM beach cruiser…

the 7 peed CHATHAM beach cruiser purchased 12/2025
areal good ride
seat comfortable
chain / gears works good
brakes good
DID have to replace the seat height clamp bolt, now using a bolt and 2 nuts to secure the seat hgt clamp

4 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love my bike

I love my bike. It’s beautiful and well made. Customer service is also a joy to deal with. I had an issue with my wheel when the bike arrived, they had me take it to a repair shop, and they reimbursed me for the services. Great company.

20 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Terrific customer service

Terrific customer service! There was a missing item in the shipment. The team handled everything professionally and courteously and shipped the item right away. My family is very happy with their Christmas presents!

3 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The quality is outstanding

The quality is outstanding, quick shipping and fantastic packaging! We bought 3 and will be buying 1 more for a neighbors child. Super easy to put a few needed parts together. They were great Christmas gifts

24 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible quality even right out of the…

Terrible quality even right out of the box. Breaks are squeaking no matter how I adjust them it’s always touched the rim as I ride. My wife and I each got the Chatham beach cruisers. The handle bars started rusting within the first couple of months and now they need to be changed for better bars. Wayyyy over priced for the quality. These are $50 Chinese bikes being sold for $250-$400! Wish I could get my money back. I’d feel bad selling to someone who doesn’t know any better.

24 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Prompt professional correction of my error.

In the excitement of making a paddleboard purchase I made an error in shipping the board to an incorrect address and realized it after finalizing the order. When I contacted the company, they were extremely efficient in coordinating a change without any hassle. They responded promptly, and addressed my mistake both professionally and personally. I was very relieved and ultimately received the board at the correct address.

26 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Zak helped me and answered to all my…

Zak helped me and answered to all my questions. He was very knowledgeable and patient with me. Great service! I appreciate time, manner and willing to help.
Thank you very much.
Natalya Vlasenko

8 de diciembre de 2025
Opinión espontánea

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