Customer concerns are answered promptly. (Zak) provided answers and solutions for a leak on my new inflatable kayak. Looking forward to repairing and using my kayak soon. PS - Will be 5 star once it's... Ver más
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Consulta las opiniones de los clientes
Terrible return policy, basically nothing is returnable. Awful support (all AI) and assembly instructions that that are not tied to correct models. This isn’t a serious company.
Good communication, fast delivery, nice products. Good prices. What more could you ask?
Great customer service. Great product and highly recommended. Awesome colors too. The bike ride greats and would buy again.
Información sobre la empresa
- Tienda de bicicletas
- Tienda de accesorios para bicicletas
- Tienda de ropa y equipos para actividades al aire libre
Escrito por la empresa
The outside is for everyone, but not everyone feels comfortable outside. So we set out to make everyone feel at home in the open air through the use of expertly designed, durably crafted, accessibly priced outdoor gear - electric bikes, pedal bikes, kids bikes, stand up paddle boards and more - our goal at retrospec is simple: make nature second nature for everyone. We believe that all people, regardless of background or experience, should enjoy the life-affirming, eye-opening beauty of the outside world. We encourage a more active lifestyle and make being outdoors fun and inviting for people of any age, ability, or skill level. Born from a passion for fixed-gear cycling. Former home of Critical Cycles and Ten Toes Boards.
Información de contacto
Estados Unidos
- retrospec.com
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 62% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very responsive company
My kayak had a leak I could not find,Zac walked me through found the leak and retrospect shipped me new kayak
Thank you retrospec, and especially Zac
Terrible quality bike
Terrible quality bike. I bought the Atlas hybrid and no amount of tuning or adjusting has turned it into a passable product. The chain constantly slips, the tires ride low even when fully inflated, and inflating in the first place is a huge pain because of bad valves. The seat was rock hard and had to be replaced. The handle bar height can’t be adjusted. It constantly clicks and clacks on every ride. As soon as I fix one thing, something else slips. It’s absolutely criminal what they’re selling these pieces of junk for. Don’t be fooled by the reviews on their website. They only publish the good ones.

Respuesta de Retrospec
My adult tricycle is OUTSTANDING!
My adult tricycle is working in an excellent manner, great exercise for my husband and me.
Terrible return policy
I got a bike sent to me and was told the bike would fit me. It didn’t and the customer service team told me that the returning it would likely result in me getting only a quarter of my money back. I didn’t ride it. I barely assembled it. Terrible return policy. Don’t buy Retrospec.

Respuesta de Retrospec
Excellent product
Excellent product. Durable, comfortable, fun! We have a raft, dog ramp for the raft and paddle boards. Love them all.
Save your money buy a Priority Bike Instead
Save your money. Bought two 7 speed Chatham bikes. One bike had a bad crank bearing out of the box. Their customer service is "Chat Only". Told me to go get it repaired and offered a $42 discount. Know I can't get a bearing replaced locally for that amount. Plus I have to haul the bike. The other bike had a bent rim. Made in China garbage. Bought two Priority bikes 2 days later. What a difference in quality. Was planning on buying 5 and bought two to check out the quality. Buying 3 from Priority after the two junk bikes from Retrospec. BTW they tell you it was your fault for not having the bike professionally setup! Have you seen the "professional" biker dudes in the bike shop??

Respuesta de Retrospec
the 7 peed CHATHAM beach cruiser…
the 7 peed CHATHAM beach cruiser purchased 12/2025
areal good ride
seat comfortable
chain / gears works good
brakes good
DID have to replace the seat height clamp bolt, now using a bolt and 2 nuts to secure the seat hgt clamp
I love my bike
I love my bike. It’s beautiful and well made. Customer service is also a joy to deal with. I had an issue with my wheel when the bike arrived, they had me take it to a repair shop, and they reimbursed me for the services. Great company.
Terrific customer service
Terrific customer service! There was a missing item in the shipment. The team handled everything professionally and courteously and shipped the item right away. My family is very happy with their Christmas presents!
The quality is outstanding
The quality is outstanding, quick shipping and fantastic packaging! We bought 3 and will be buying 1 more for a neighbors child. Super easy to put a few needed parts together. They were great Christmas gifts
So impressed!
I can’t express enough how happy I am with my fixie bike. I love it. Undoubtedly the best $200 I’ve ever spent!
Terrible quality even right out of the…
Terrible quality even right out of the box. Breaks are squeaking no matter how I adjust them it’s always touched the rim as I ride. My wife and I each got the Chatham beach cruisers. The handle bars started rusting within the first couple of months and now they need to be changed for better bars. Wayyyy over priced for the quality. These are $50 Chinese bikes being sold for $250-$400! Wish I could get my money back. I’d feel bad selling to someone who doesn’t know any better.
I love my bike
I love my bike! It arrived fast and was easy to assemble. It is simple and just what I wanted.
Quickly resolved a shipping issue
Quickly resolved a shipping issue. Thank you!
Prompt professional correction of my error.
In the excitement of making a paddleboard purchase I made an error in shipping the board to an incorrect address and realized it after finalizing the order. When I contacted the company, they were extremely efficient in coordinating a change without any hassle. They responded promptly, and addressed my mistake both professionally and personally. I was very relieved and ultimately received the board at the correct address.
Received very quickly for my grandson's…
Received very quickly for my grandson's 1st Birthday. Jack loves it
Zak helped me and answered to all my…
Zak helped me and answered to all my questions. He was very knowledgeable and patient with me. Great service! I appreciate time, manner and willing to help.
Thank you very much.
Natalya Vlasenko
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